We arrived at O'Hare at 3:00pm. The kiosk for United baggage claim did not have the Intercontinental Hotel on the options for contact. Lousy signage meant we walked all over trying to find the hotel shuttle and ended up taking a taxi to the hotel. This is not the hotel's fault, but leads to the disappointment. Upon arrival with the taxi, there were two men at the door and didn't bother to open the door or greet us until we had gotten out and unloaded suitcases and then asked "are you checking in?" You think? I've been to other Intercontinental hotels and they are practically ripping the door open before you stop so this seemed pretty laid back.
We checked in (having prepaid for the rooms). Would love if someone could tell me why the expensive hotels charge $13/day for internet and the less costly hotels give it to you free????
Rooms were nicely appointed, but my problem comes with the bathroom.
Why the bathroom? I have shoulder length hair that can be washed in about 3 minutes with proper water flow. These bathrooms have only the waterfall shower head with as much water pressure as a slow leak on your faucet. So a shower that should be quick ends up taking forever. Should have a hand held as an option to the waterfall. Not enough horizontal space and be prepared to splash your feet when you wash your hands in the sink.
Had dinner at the McCormick & Schmick attached to the hotel. Very nice dinner.
All in all, I consider this a disappointment and a no return. Too bad because I am fond of Intercontinental in other cities.