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“Expected better because of the brand” 2 of 5 stars
Review of InterContinental Chicago O'Hare

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InterContinental Chicago O'Hare
4.5 of 5 Hotel   |   5300 N River Road, Rosemont, IL 60018   |  
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Ranked #2 of 16 hotels in Rosemont
Tampa, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
“Expected better because of the brand”
2 of 5 stars Reviewed September 10, 2013

We arrived at O'Hare at 3:00pm. The kiosk for United baggage claim did not have the Intercontinental Hotel on the options for contact. Lousy signage meant we walked all over trying to find the hotel shuttle and ended up taking a taxi to the hotel. This is not the hotel's fault, but leads to the disappointment. Upon arrival with the taxi, there were two men at the door and didn't bother to open the door or greet us until we had gotten out and unloaded suitcases and then asked "are you checking in?" You think? I've been to other Intercontinental hotels and they are practically ripping the door open before you stop so this seemed pretty laid back.

We checked in (having prepaid for the rooms). Would love if someone could tell me why the expensive hotels charge $13/day for internet and the less costly hotels give it to you free????
Rooms were nicely appointed, but my problem comes with the bathroom.

Why the bathroom? I have shoulder length hair that can be washed in about 3 minutes with proper water flow. These bathrooms have only the waterfall shower head with as much water pressure as a slow leak on your faucet. So a shower that should be quick ends up taking forever. Should have a hand held as an option to the waterfall. Not enough horizontal space and be prepared to splash your feet when you wash your hands in the sink.

Had dinner at the McCormick & Schmick attached to the hotel. Very nice dinner.

All in all, I consider this a disappointment and a no return. Too bad because I am fond of Intercontinental in other cities.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 11, 2013
Dear Guest,
We are truly sorry you experienced these problems. Unfortunately, the city of Chicago requires all hotel shuttles to pick up from the same central location at the Shuttle Bus Center. Regardless, you should have had a warmer greeting once you arrived. We're also sorry you did not enjoy the shower. The vast majority of our guests do like the rainfall shower, but we understand our guests have different preferences. If you choose to return, please ask for the traditional shower/tub combo, which would be what you are more accustomed to.
Thank you for choosing to stay with us.

Regards,

Patrick Cook, Director of Sales & Marketing
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632 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Pune, India
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 9, 2013

We had gone to Chicago for Labor day weekend, we had booked this hotel through Hot wire and got an amazing deal on this superb hotel. We arrived at 11.30 pm at the hotel due to long weekend, there was a line for check-in!! We finished our check- in in 15 mins, went to one of the most beautiful rooms I have ever seen. I asked for top floor to get a view... We stayed on 12th floor, I could see the fashion outlet mall from our window. Our schedule was quite booked for the next 2 days, so we took the morning shuttle to Rosemont Blue line, if you want to walk it takes 15- 20 mins. I just wish they had shuttles from the blue line to the hotel... they have Starbucks counter in the lobby and it was really nice to get your morning coffee from there. We didn't get a chance to sample the food, but the crowd every night in the restaurant must mean they serve good food.The room service was impeccable, the staff was courteous.... Amazing stay through and through...

Room Tip: Higher floor rooms will give you a nice view...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 14, 2013
Thank you for staying with us. Our new restaurant - Fresco 21 also prepares the room service food that you enjoyed, so you actually did sample the food.
Thank you again. We hope to see you soon.
Regards,
Patrick Cook, Director of Sales & Marketing
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Ottawa, Canada
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 8, 2013

Although we were only there for 7 hrs, the staff made the short visit very enjoyable. These have to be the most comfortable beds that we have ever slept in.
The shuttle from O'Hare and back is complimentary and prompt (one driver was not pleased that I made him wait for 3 min while I checked out).
Another sure stay if you want a restful night in the windy city!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 14, 2013
Thank you for your feedback. Hopefully your next stay will be a bit longer.
Patrick Cook, Director of Sales & Marketing
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Sioux Falls, South Dakota
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

Great location to O'Hare. Walked to the Fashion Outlets; literally in the backyard of the Intercontinental O'Hare. Bathroom decor was modern and beautiful, although not the most functional. The walk-in glass shower does not have a door which makes things a little chilly. The entire room was very clean. Keurig coffeemaker and Newman's organic coffee was appreciated. Bed was relaxing. Shuttle to O'Hare was extremely comfortable and took about 15 minutes to reach Terminal 3. Be aware - self parking in the ramp is $24 with in & out access; I believe the valet was $36? I would definitely stay at this hotel again.

Room Tip: Had a king room. There was a large couch available as well. Had a room on the south side & cou...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 14, 2013
Thank you for staying with us. We're glad you were comfortable and able to enjoy the new attractions around us. Yes, the mall (125 stores) is less than a 5-minute walk in our backyard, and as you were able to see, the stores are excellent.
Regards,
Patrick Cook, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 7, 2013

We have a 200 person meeting at this hotel in August. The hotel is nice and clean. It has a modern decoration. They just opened an outlet mall within walking distance and it has two restaurants on the property. The rooms were really nice, big room with big bathroom. My two negatives were that my room did not have a bathtub and the bed was really hard. The pillows were very thin. I tried to double the pillow and it did not help. But it is close to the airport and great place for meeting space.

Room Tip: My room faced the airport which was really cool
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 14, 2013
Thank you for choosing to stay with us during your conference. As you experienced, we have 4 stylish ballrooms and 28 additional smaller event spaces. Next time you're with us, please request one of our rooms with a combination shower/tub and our agents at the front desk will make sure your stay is even more comfortable.

Patrick Cook, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bloomington, il
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 5, 2013

We scored a pretty sweet rate at this property and it had some serious wow to it. It is a top tier Hotel, beautiful lobby and outstanding art work. Our room was one of the nicest rooms we have every stayed in....huge closet, Kohler bathroom fixtures and plenty of room. Someone had commented about airplane noise...I didn't hear a thing. Great service at check-in and check-out....Definitely a 5 star property.

Room Tip: Get your money's worth...get there early and stay late : )
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PKCook, Director of Sales at InterContinental Chicago O'Hare, responded to this review, September 14, 2013
Thank you for taking the time to comment on your stay. Yes, we enjoy curating the art exhibits for our guests and pleased you enjoyed it. We introduce a new exhibit every 90 days and the next one featuring the work of Paul Stacey will be on display within the next two weeks. We hope you return to see it.
Patrick Cook, Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Top Contributor
52 reviews 52 reviews
49 hotel reviews
Reviews in 31 cities Reviews in 31 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed September 5, 2013

This hotel was an incredible bargain at just $65/night on a last minute bid on Priceline, particularly for high-end luxury weekday airport accommodations. The hotel airport shuttle bus runs 24/7, every 20 minutes during the day, and every 30 minutes at night. Both my shuttle trips were on time and the drivers were very courteous. The front desk staff was very prompt, professional and helpful. The hotel is a very modern design, and the common areas were spotless. The lobby has adequate seating areas, but a major disappointment at this hotel is no free Wi-Fi ANYWHERE which will set you back $12.98/day. (The café does offer free Wi-Fi to its customers). The first floor gym is modern and well equipped with a complete set of up to date Life Fitness weight training and cardio machines, along with dumbbells up to 50 lbs. There are two somewhat high end eating establishments fronting the hotel: Capitol Grille and McCormick and Schmick’s (Happy Hour recommended). My king bed room was very quiet (no airplane noise) with modern comfortable furnishings, although the work desk area was too small. The bathroom was large (albeit somewhat dark) with very soft towels and one of the few open design showers (with rainfall showerhead) which did not leave large amounts of water on the floor. Priceline and Hotwire routinely run this hotel under $100/night, and at this price, it is highly recommended, particularly for business travelers and those looking to stay at a really nice hotel for much less than the cost of similar accommodations in the heart of Chicago. I would have awarded this hotel the highest rating if it offered free Wi-Fi anywhere (i.e. lobby and common areas), particularly since mobile phone service in the windowless concrete walled gym can be limited.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Chicago O'Hare

Also Known As:
Intercontinental Chicago o`Hare Hotel Rosemont
Intercontinental Chicago o`Hare Hotel
Intercontinental Hotel Rosemont
Intercontinental Chicago o Hare
Address: 5300 N River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Rosemont
#12 Family Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Chicago O'Hare 4.5*
Official Description (provided by the hotel):
InterContinental Chicago O hare is the area s first luxury hotel with its very own art gallery featuring a full-time curator and monthly art exhibitions. The works of Chicago's most intriguing artists are displayed throughout the hotel. After dinner enjoy live entertainment in our very own Montrose Theatre. Architecture buffs will enjoy a visit to the Frank Lloyd Wright Home while sports fans can attend a game at nearby Wrigley Field. We are located just minutes from O Hare International Airport and 14 miles west of downtown Chicago, making us the perfect destination for business and conference guests. ... more   less 
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