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“Authentic and genuine customer service” 5 of 5 stars
Review of Holiday Inn Express Chicago O'Hare

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Holiday Inn Express Chicago O'Hare
3.0 of 5 Hotel   |   6600 North Mannheim Road, Rosemont, IL 60018   |  
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Ranked #12 of 16 Hotels in Rosemont
1 review
“Authentic and genuine customer service”
5 of 5 stars Reviewed July 14, 2013 via mobile

Stayed at this location due to a cancelled flight and I was given a voucher to a holiday inn but your property wasn't the correct one But Esmerelda and Freddie where very helpful abfo ccommodating that rthey llowed me to stay at this location using the same voucher. I'm very greatful to have met such amazing people that show concern for others in desperate situations. I will most definitely come back to this location and look for those 2.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 15, 2013
jthompson27,

Thank you very much for the kind review and I will be sure to share your feedback with both Esmeralda and Freddie and also commend them for their efforts. We look forward to seeing you again in the near future. Have a wonderful week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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398 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Los Angeles, CA
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed July 10, 2013

We arrived at ORD very late at night so we stayed at this hotel for one night. Pay attention to the shuttle driver because we didn't and ended up at the other Holiday Inn in Rosemont. Make sure your shuttle is for Holiday Inn Express in Rosemont. Because I was accidentally at the other Holiday Inn, I can tell you that this Express location is MUCH newer and cleaner.
The room was clean and spacious, totally adequate for a short stay. The bathroom was nice, but didn't have a fan. The check-in staff was courteous and we spun a wheel for a small prize. Free breakfast had muffins, yogurt, juice, coffee, eggs and sausages.
Shuttle back to the airport blue line was convenient. I will consider staying here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 12, 2013
ekswl,

Thank you very much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. Have a wonderful week!!

SIncerely,

Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed July 8, 2013

Before staying here, I read many reviews and generally they were good. The hotel itself is great. The location is perfect (close to the airport), everything is new and clean, and the staff were the nicest people. However, my stay was FULL of problems. When I got there, the room I was given was not clean at all (beds messy, stuff on the floor). I told the main desk and was immediately given a different, cleaner room. 10 minutes after moving in, I realized the AC was leaking a lot of water and making crazy noises. I had to complain again and was forwarded to the technician who was the nicest guy and personally made sure that my THIRD new room was spotless. Turned out the bathroom lock was broken in this one, but because he had been so kind, I let it go.
Point is - I had to move into three different rooms in one night after a 14 hour drive!!! On top of all that, I was in Chicago for a wedding and was late due to these issues that shouldn't have happened in the first place.
Overall, if you're looking for a clean and affordable stay by all means choose Holiday Inn Rosemont. The breakfast was good and the customer service made up for all the anxiety. If it weren't for the technician, the manager, and the friendly cleaning staff...the whole experience would be a nightmare.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 9, 2013
Anum A,
Thank you very much for the review and the only we can improve is by loyal guest like you letting us know. I do apologize to hear that on that first night we failed you but it is nice to see that the staff responding is such a great manner. There are going to be times when issues arise and as I tell the staff it is how we respond to those issues that will separate us for the competition. Thank you once again and have a wonderful week!!
Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 3, 2013

I was a guest at this hotel for just one night.But, it is a great hotel. It is so close to OHare and the expressway. It is a relatively short drive to downtown Chicago.The rooms were large and comfortable. The staff could not have been nicer. They were very helpful in providing transportation to rental car agency. I was extremely impressed with their professionalism. That alone will ensure a return visit to this hotel.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 12, 2013
david L,

Thank you very much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. Have a wonderful week!!

SIncerely,

Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona del Mar, California
Top Contributor
92 reviews 92 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 3, 2013

Our last night, and a great selection. Older but very well kept and solid hotel. Indoor pool, workout room, and free breakfast. They also have a shuttle to the airport. The staff was friendly and helpful. It is also near the car rental returns, really near! Next door is a family restaurant, Shoeless Joe Jackson Bar and Grill, and across the street is McDonald's and Harry Carrey Steakhouse.

Room Tip: The car rental return location of this hotel is a plus.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 8, 2013
JeffBransford,

Thank you very much for the kind review I truly do appreciate it!! I will be sure to share your review with the rest of the staff and commend them for their efforts. Have a wonderful week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed July 2, 2013

I would like to express my appreciation to the front desk staff who welcomed me and assigned my room upon arrival. Sam and Jordan were true professionals. I have traveled extensively over the past 15yrs and I was impressed by their professionalism and the obvious pleasure they received from helping their customers. This Holiday Inn has an excellent team with these two employees. I want to thank them for making another long trip much more enjoyable.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 8, 2013
Edward D,

Thank you very much for the kind review I truly do appreciate it!! I will be sure to commend Sam and Jordan on their effots. Customer service is our number 1 priority and I am glad to see that you experienced it! Have a wonderful week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 1, 2013

Overall it's a great hotel value for money. Close to airport (10 mins driving), large room, good facilities (indoor pool, e-game room for children, gym, borading pass printing), reasonable variety of breakfast. Small bathroom, no bottle drinking water in room or drinking water available in the lobby. Shuttle bus only available every half an hour.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 8, 2013
adwangling,

Thank you very much for the kind review I truly do appreciate it!! I will be sure to share your review with the rest of the staff and commend them for their efforts. Have a wonderful week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chicago O'Hare

Address: 6600 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chicago O'Hare 3*
Number of rooms: 275
Official Description (provided by the hotel):
Welcome The Holiday Inn Express Hotel & Suites O'Hare Airport is located 5 minutes north of O'Hare International Airport with complimentary shuttle service. Interstates I-90, I-294, I-190 and I-290 have exits leading to the airport. We are also only 25 minutes from downtown Chicago. The Holiday Inn Express & Suites O'Hare is a brand new interior corridor hotel with 10,000 sq. ft. meeting space, conveniently located within walking distance to Allstate Arena and 2 miles from Donald E. Stephens Convention Center. Hotel features include complimentary smart start breakfast, wireless high-speed Internet access free to guest and local phone calls. The hotel has 243 guest rooms and 31 suites to accommodate any need. Enjoy our spacious and deluxe guest rooms and suites that are equipped with granite vanities in our bathrooms, clock radio/ MP3 compatible, pillow top mattress, work desk with ergonomic chairs, 27 inch television with free movie channels, pay-per-view movies and Nintendo games. Micro/ fridges in all suites and priority club floors. We invite you to use our 24 hour fitness center with state of the art workout equipment, our indoor lap pool and kiddie pool. Our Market Place is available for sundries, snacks and beverages 24 hours. The hotel's lobby includes a work area for your business use, with four computers kiosk, and complimentary high-speed Internet access for guest use. ... more   less 
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Also Known As:
Holiday Inn Express Chicago o`Hare Hotel Rosemont
Holiday Inn Express Rosemont
Holiday Inn Rosemont

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