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“Convenient to O'Hare” 3 of 5 stars
Review of Holiday Inn Express Chicago O'Hare

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Holiday Inn Express Chicago O'Hare
3.0 of 5 Hotel   |   6600 North Mannheim Road, Rosemont, IL 60018   |  
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Ranked #11 of 16 hotels in Rosemont
Milton, Wisconsin
Top Contributor
287 reviews 287 reviews
57 hotel reviews
Reviews in 97 cities Reviews in 97 cities
109 helpful votes 109 helpful votes
“Convenient to O'Hare”
3 of 5 stars Reviewed June 24, 2013

Decided to try this hotel again as it is convenient to O'Hare & has one of the best park n fly rates. Check in was good, & I was acknowledged as a priority club guest, & spun the wheel to receive 500 bonus points. No water or special food was given as is done in some Holiday Inn's for being a priority club member. The room was nice & clean. Our wake up call NEVER came, so luckily we had set our cell phone. Breakfast was timely this trip, though the "omlette" was horrible... Please make scrambled eggs, not processed omlettes with processed cheese inside...Our trip to & from the airport was at scheduled times, so nice to see the improvement!

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 26, 2013
Karen B,
I want to thank you very much for giving us another chance to show our improvements that were made since the last time you stayed with us. We have put a lot of emphases on taking care of the customer and it is nice to be able to show the staff that their hard work is paying off.
I can understand your comment regarding the eggs and to be honest I get mixed reactions regarding both the scrambled eggs as well as the omelet. I have guests that love the scrambled eggs and others that love the omelets. We try to rotate them on a regular basis to meet everyone’s needs.
Thank you once again for the review I truly do appreciate it and if there is anything I can do for you regarding the hotel please do not hesitate to let me know. Have a wonderful week!!
Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Ayr, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 24, 2013

As good an 'airport hotel' as I have experienced. Excellent link to and from O'Hare, top quality staff, first class facilities in room and scrumtious breakfast. Alright, other hotels might have more 'character' but this one did exactly what it said on the tin and did it very well indeed.

Room Tip: The lowe the floor the better, so I am told.
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 26, 2013
Ron E,

Thank you very much for the kind review I truly do appreciate it! I will be sure to share your feedback with the rest of the staff. Have a wonderful week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2013 via mobile

On July 13, 2012 I had my wedding here in the penthouse ballroom it was the most beautiful and elegant day of my life. The ballroom is very spacious with enormous chandeliers and of course the view was spectacular especially at night. The food was not only work of art it was to die for NOT your typical bland wedding food Victoria Banquets is located within this hotel & will make sure you don't have to worry about ANYTHING! Did I mention they are VERY affordable & willing to work with you. We obviously stood here on our wedding night plus an additional night our suite was very spacious clean & comfortable easy check in & out breakfast was delicious. My husband even brought me here for birthday this past June & as always good service & clean rooms I highly recommend this place for Any occasion from weddings, quincerra to just an overnight get away this is the place where you don't loose. Can't wait to go back for my anniversary! :)

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, July 1, 2013
Nulywed2012,

Thank you so much for the very kind review I truly do appreciate it and want to say thank you as well for choosing the Holiday Inn Express O'Hare to have your wedding. I will be sure to share your feedback with the entire staff and commend them for their efforts. Have a wonder week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Volcano, Hawaii
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2013 via mobile

We arrived at noon after a long flight from London, but checkin isn't until 4. Our room wasn't ready, no surprise, but Manager Adam cheerfully upgraded us to a junior suite that was available immediately. It was large and comfortable. Breakfast next morning was excellent. Good hotel!

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 24, 2013
jphoover,

Thank you so much for the kind review; it truly was a pleasure talking with you and I am glad you were able to post a review about your experiance. Have a wonderful week!

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2013 via mobile

On July 13, 2012 I had my wedding here in the penthouse ballroom it was the most beautiful and elegant day of my life. The ballroom is very spacious with enormous chandeliers and of course the view was spectacular especially at night. The food was not only work of art it was to die for NOT your typical bland wedding food Victoria Banquets is located within this hotel & will make sure you don't have to worry about ANYTHING! Did I mention they are VERY affordable & willing to work with you. We obviously stood here on our wedding night plus an additional night our suite was very spacious clean & comfortable easy check in & out breakfast was delicious. My husband even brought me here for birthday this past June & as always good service & clean rooms I highly recommend this place for Any occasion from weddings, quincerra to just an overnight get away this is the place where you don't loose. Can't wait to go back for my anniversary! :)

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 26, 2013
Nulywed2012,

It is such a pleasure to hear that we exceeded your expectations from every aspect starting from service to banquets. Victorias does a nice job with their weddings and it is nice for them to such a pleasant review from you. I will be sure to share your feedback with them and the rest of the staff. Have a wonderful week and we look forward to seeing you again in the near future.

Sincerely,
Adam Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed June 17, 2013

We stayed here one night with a 7 night park and fly option. It was a very clean hotel and the staff were very helpful. If you are looking for a very good park and fly option, this may be worth your while in looking into for future bookings. Nice free breakfast included with the hotel stay and wireless access for free.

Room Tip: Nice park and fly option at a reasonable rate.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 24, 2013
mparker,

Thank you so much for the kind review I truly do appreciate it and will be sure to share your feedback with the staff. Have a wonderful week!

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, AK
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 12, 2013

I had an early morning flight at the end of a business trip, and I picked this Holiday Inn Express over the other hotels in the area. I didn't arrive until 11:30pm. The check-in process was very quick and the manager was very friendly, but during the process, somebody called the front desk complaining about the noise from a wedding reception that was going on. I was on the 8th floor, so the noise did not affect me. Room was spacious and fairly clean. Plenty of towels. I did notice a few issues right away. TV did not get any channels. When I looked at coaxial cable, it was damaged and not repairable, but somebody had tried to fix it with electrical tape. Due to the time of day, having no TV was not a big deal. The cold water came out fine, but the handle of the faucet was broken. Hotel had free Wifi.

The hotel sold snacks and drinks next to the lobby, and there is a McDonald's across the street.

I mentioned the broken cable for the TV during check out, and was told their "engineer" would look at it. There is a free shuttle to the airport every 30 minutes, so I took that to O'Hare. Even with the issues, I would probably stay here again because of the reasonable price.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam M, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review, June 24, 2013
owt_u,

Thank you very much for the feedback I truly do appreciate it! I will be sure to share your feedback with the staff and will ensure our Chief Engineer talks with his staff. Thanks once again and have a wonderful week.

Sincerely,
Adam Miller
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Chicago O'Hare

Also Known As:
Holiday Inn Express Chicago o`Hare Hotel
Holiday Inn Express Chicago o`Hare Hotel Rosemont
Holiday Inn Express Rosemont
Holiday Inn Rosemont
Rosemont Holiday Inn
Address: 6600 North Mannheim Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Rosemont
#14 Family Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Chicago O'Hare 3*
Official Description (provided by the hotel):
Welcome The Holiday Inn Express Hotel & Suites O'Hare Airport is located 5 minutes north of O'Hare International Airport with complimentary shuttle service. Interstates I-90, I-294, I-190 and I-290 have exits leading to the airport. We are also only 25 minutes from downtown Chicago. The Holiday Inn Express & Suites O'Hare is a brand new interior corridor hotel with 10,000 sq. ft. meeting space, conveniently located within walking distance to Allstate Arena and 2 miles from Donald E. Stephens Convention Center. Hotel features include complimentary smart start breakfast, wireless high-speed Internet access free to guest and local phone calls. The hotel has 243 guest rooms and 31 suites to accommodate any need. Enjoy our spacious and deluxe guest rooms and suites that are equipped with granite vanities in our bathrooms, clock radio/ MP3 compatible, pillow top mattress, work desk with ergonomic chairs, 27 inch television with free movie channels, pay-per-view movies and Nintendo games. Micro/ fridges in all suites and priority club floors. We invite you to use our 24 hour fitness center with state of the art workout equipment, our indoor lap pool and kiddie pool. Our Market Place is available for sundries, snacks and beverages 24 hours. The hotel's lobby includes a work area for your business use, with four computers kiosk, and complimentary high-speed Internet access for guest use. ... more   less 
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