We went to Toby Keith's on Saturday around 6:00 PM. This was our first visit to this MB Financial Park in Rosemont. This was the area intended for the casino that ended up in Des Plaines. We heard good things about the area so we were excited to visit since it's close to home.
Our first impression was the place was enormous. However, the 3 individuals at the front desk seemed very confused about where to seat us. It was rather awkward as we stood there waiting for them to find a table for us. There was just two of us for dinner-nothing too complicated, right? The main floor was fairly crowded and lively. We were seated upstairs in an area by the bar and an elevator. It was quiet and there weren't many nearly as many tables as on the main floor. That was fine with us. There were plenty of open tables upstairs.
Service was disappointing. It was slow-we ordered a hamburger and nachos. Although there was a lot of help milling about, it seemed the kitchen was backed up. Our server stopped by to give us the "your food will be up in few minutes" line which is seemingly the kiss of death. We probably waited another 10 to 15 minutes for the food to arrive. After we were done eating, the plates sat at the table for quite a while-although there were servers around the bar area, they apparently weren't into clearing tables, leaving that for someone else. Drink refills and getting the check/paying were all similarly slow
The meal was okay-nothing special but not horrible-just average. However, given the slow service, I probably wouldn't go out of my way to go there. I'm not a huge fan of country music so there's no allure for me from that perspective. When we left at about 7:30 (the entire process really was that slow), there was a wait based on the people milling about the entrance.
In summary, this was a typical experience associated with a "name"/theme restaurant. If you enjoy the atmosphere (loud, crowded, country music), you'll probably enjoy this. Just don't expect anything spectacular in terms of food and expect slow service.
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