Imagine my surprise when I booked a room at this hotel for $45 on Priceline, when rooms normally go for $209 online. So I thought, “Will this hotel have some major flaw?” Reviews on my trusted Tripadvisor varied. So naturally I was nervous as I pulled up to the front door. We’re frugal travelers, so we opted to self-park and take our luggage to the room ourselves (we traveled with carry-on only). Parking was $18/night, which I suspect is the going rate in this area of high-end hotels clustered around a convention center. The Hyatt Regency is a big square box with round glass turrets on each corner—a modern castle. The open, atrium-style lobby has lots of dramatic wow-factor (which is to be expected at a Hyatt Regency). We were given the choice of one or two beds by the friendly check-in desk attendant. As she was finishing up with us, she came out from behind the desk to give us our keys and her name, telling us to call her specifically if we had any needs (more on this surprising practice later).
Our room (number 342) was on the third floor, which is actually the first floor of guest rooms (lobby is 2nd floor, and meeting rooms on first). A cluster of 4 glass elevators in the middle of the lobby lifts guests to spoke-like bridges at each level. The room was decorated in earth tones and gold—tasteful enough, but without the wow-factor characteristic of the hotel’s public spaces. Flat-screen TV, textured carpet, and hip, modern furniture were nice touches. A small refrigerator served as an “honor bar.” (I wish upscale hotels would leave some empty space in the fridge for cooling personal items.) We had a nice balcony overlooking a blah view of a roof, but our expectations were tempered by the great deal we got. The bathroom, equipped with Portico bath products, was finished with very nice tile. I’m always surprised when upscale hotel bathrooms have no fan. I made do with the hair dryer to clear the steam off of the mirror.
The fitness center was well equipped with a number of treadmills, bikes, machines, and freeweights.
I do not understand reviewers’ complaints of airport noise—we heard none of that. The noise we did notice, though, came from the open lobby. We could hear celebratory group-shouting presumably from the lobby bar up until about midnight. The cavernous lobby, while dramatically impressive, serves as an echo-chamber to magnify whatever sound is made there. Management would be wise to provide sound-deadening room doors, enclosed bar areas, or a curfew for noisy revelers (and enforce it seriously). We were so tired after flights that we slept in spite of the noise, but it could be a big issue for some guests.
While checking out, another desk clerk came out from behind the desk. It must be a Hyatt policy and practice, and even though it’s a little surprising at first, I feel that it communicates a good human connection rather than just robotic service. My fears at the beginning were unfounded--we were pleased with the Hyatt Regency.
One money-saving tip: You can find good food at a reasonable price at the nearby Pancakes Eggcetera restaurant (see my separate review).
- Official Description (provided by the hotel):
- Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more less
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- Also Known As:
- Hyatt Regency o`Hare Hotel Rosemont
- Hyatt Regency Rosemont
- Hyatt O'hare
- Hyatt Rosemont
- Hyatt Regency Ohare Hotel