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“Quite Satisfactory Stay at Hyatt Regency” 4 of 5 stars
Review of Hyatt Regency O'Hare

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Hyatt Regency O'Hare
4.0 of 5 Hotel   |   9300 West Bryn Mawr Avenue, Rosemont, IL 60018   |  
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Ranked #8 of 16 hotels in Rosemont
Napa, California
Top Contributor
131 reviews 131 reviews
37 hotel reviews
Reviews in 53 cities Reviews in 53 cities
107 helpful votes 107 helpful votes
“Quite Satisfactory Stay at Hyatt Regency”
4 of 5 stars Reviewed June 16, 2010

Imagine my surprise when I booked a room at this hotel for $45 on Priceline, when rooms normally go for $209 online. So I thought, “Will this hotel have some major flaw?” Reviews on my trusted Tripadvisor varied. So naturally I was nervous as I pulled up to the front door. We’re frugal travelers, so we opted to self-park and take our luggage to the room ourselves (we traveled with carry-on only). Parking was $18/night, which I suspect is the going rate in this area of high-end hotels clustered around a convention center. The Hyatt Regency is a big square box with round glass turrets on each corner—a modern castle. The open, atrium-style lobby has lots of dramatic wow-factor (which is to be expected at a Hyatt Regency). We were given the choice of one or two beds by the friendly check-in desk attendant. As she was finishing up with us, she came out from behind the desk to give us our keys and her name, telling us to call her specifically if we had any needs (more on this surprising practice later).
Our room (number 342) was on the third floor, which is actually the first floor of guest rooms (lobby is 2nd floor, and meeting rooms on first). A cluster of 4 glass elevators in the middle of the lobby lifts guests to spoke-like bridges at each level. The room was decorated in earth tones and gold—tasteful enough, but without the wow-factor characteristic of the hotel’s public spaces. Flat-screen TV, textured carpet, and hip, modern furniture were nice touches. A small refrigerator served as an “honor bar.” (I wish upscale hotels would leave some empty space in the fridge for cooling personal items.) We had a nice balcony overlooking a blah view of a roof, but our expectations were tempered by the great deal we got. The bathroom, equipped with Portico bath products, was finished with very nice tile. I’m always surprised when upscale hotel bathrooms have no fan. I made do with the hair dryer to clear the steam off of the mirror.
The fitness center was well equipped with a number of treadmills, bikes, machines, and freeweights.
I do not understand reviewers’ complaints of airport noise—we heard none of that. The noise we did notice, though, came from the open lobby. We could hear celebratory group-shouting presumably from the lobby bar up until about midnight. The cavernous lobby, while dramatically impressive, serves as an echo-chamber to magnify whatever sound is made there. Management would be wise to provide sound-deadening room doors, enclosed bar areas, or a curfew for noisy revelers (and enforce it seriously). We were so tired after flights that we slept in spite of the noise, but it could be a big issue for some guests.
While checking out, another desk clerk came out from behind the desk. It must be a Hyatt policy and practice, and even though it’s a little surprising at first, I feel that it communicates a good human connection rather than just robotic service. My fears at the beginning were unfounded--we were pleased with the Hyatt Regency.
One money-saving tip: You can find good food at a reasonable price at the nearby Pancakes Eggcetera restaurant (see my separate review).

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
162 reviews 162 reviews
160 hotel reviews
Reviews in 116 cities Reviews in 116 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed June 16, 2010

This is a recently renovated property that is very convenient to O'Hare and the blue line if you want to head into the city. On the other hand, there isn't much to walk to around this area and you may be stuck dining at higher priced options unless you take the train elsewhere.

Pros:
-Very convenient to O'Hare and Chicago
-Modern rooms, nicely decorated and good bathroom
-Comfortable bed
-Affordable at a priceline rate
-Popular upscale lounge in hotel
-Very nice fitness cener

Cons:
-Large impersonal chain hotel
-Paying for extras (internet, parking, etc.)
-Small room
-Somewhat noisy
-Not much to walk to in area (other than a few pricey dining options)
-No info in room regarding dining menu, property or area map, etc.

I would definitely recommend staying here especially if you don't have a vehicle. The property's location allows one flexibility to quickly be in the city or airport (via train or free shuttle) and stay at a high quality facility.

  • Stayed June 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa, Ontario
Top Contributor
141 reviews 141 reviews
141 hotel reviews
Reviews in 96 cities Reviews in 96 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed June 14, 2010

What a great property. Very large hotel which was updated recently. Well located next to Interstate 90 and CTA's Rosemont Train Station. This is a great hotel for visitors to the Chicago area. Prices are way better than downtown rates and the loop is a 35 minute trip on the train. Our room was very nice and clean. The furniture was also fairly new. Had breakfast downstairs and staff was very polite and helpful. The service at front desk was also great. I highly recommend this property and will return when in Chicago again.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2010 via mobile

Stay away. Why pay for Internet. I was told that Internet was included but they refused to honor it.

Not worth paying for hotel without Internet.

  • Stayed June 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 3, 2010

Booked hotel and arrived together with MANY people for late check in. Seems to be same every evening, with long queue to check in. Hotel and rooms are nice, restaurants and prices OK for 4star hotel. Very annoying although is the noise from planes taking of from O’Hare – this is really annoying and I had for first time to sleep with ear-plugs! I wonder when the hotel claims that it has invested multi-million dollar in renovating the hotel, why they didn’t spent some money on soundproofing windows! Also walls to neighbour room is very thin. And you have to pay 9,95USD to access internet.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, Massachusetts
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 41 cities Reviews in 41 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 1, 2010

I stayed three nights here. The room was large and well appointed. It was probably one of the nicest hotel rooms I've ever had. The staff were friendly and helpful. It would be hard to beat the quality and service here. No free Wifi ($10 a day). The only down side is that there are no dining options within walking distance with the exception of a steakhouse a few blocks away. Expect LONG lines at the restaurants. One of the restaurants (Red Bar) was always closed - had it been open there wouldn't have been any lines. Restaurant was VERY expensive. Expect to pay $25 or $30 for lunch, for example.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boise, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2010

Room was spacious for the 4 of us that used it. the layout was interesting and the size of the desk was poor for the size of the room.
The Balcony was nice to have and made the weekend a little more special.
From other reviews, I must ask "What plane noise?" didn't hear it or pay attention to it much with the door to the outside open.
Everything was quite large and beautiful.
The Price not soo much but the hotel is worth the dime and the time.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency O'Hare

Address: 9300 West Bryn Mawr Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Rosemont
#7 Romantic Hotel in Rosemont
#7 Family Hotel in Rosemont
#7 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency O'Hare 4*
Official Description (provided by the hotel):
Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more   less 
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Also Known As:
Hyatt Regency o`Hare Hotel Rosemont
Hyatt Regency Rosemont
Hyatt O'hare
Hyatt Rosemont
Hyatt Regency Ohare Hotel

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