Where do I begin......
I travel 40 weeks a year for business and I have stayed in many hotels around the world. I stayed at the Hyatt for a week and wished I never did.
When I checked into my room, the air conditioning didn't work properly and it was about 80-85 degrees in my room all night long. But luckily the hallway outside my door was 40 degrees, so I would fry at night and walk out into my hallway in the morning and freeze from the cold.
When I got to my room I noticed that my promised double queen size room was actually a double full size room. The beds were hard and uncomfortable.
I noticed a dirty spoon in the hallway on the floor across from my room (plainly in sight). I let it sit there to see how long it would take before someone from the staff would notice it and pick it up....lets just say every day I would walk out of my room and wish that spoon a good morning and come back to my room and wish it a good evening every day I was there.
The staff was rude and they seemed like they were doing you a favor when they "helped" you. The front desk staff didnt know what the heck they were doing....one staffer told me that 800 calls cost $1.14 per connection, another told me that they were free, and still another told me that it was $1.14 per connection.
The bellman looked like he had much better things to do then to help customers with their bags.
I ordered room service and was brought the wrong meal 15 minutes later then they said they would bring it. Then it took another 45 minutes to get the correct meal back to me (and by the way, my meal was soup and salad...how can anyone screw that up?)
Lastly, a staffer told me that a special gift would be sent to my room to apologize for the inconvenience. It never came of course or then again maybe it was the spoon ;-)
The hotel itself is run down and unappealing........my understanding is that it is going through some renovations and boy does it need them.......water dripping from ceilings, stained carpeting, old fixtures and furniture.
The layout of the hotel was also confusing especially when I first got there. I had to take 2 different elevators to get to my room.
Do yourself a favor.......find another hotel. Like I've said earlier, I travel 40 weeks a year and this hotel was one of the worst I have stayed in both in regards to the hotel itself and the lousy customer service.
- Also Known As:
- Hyatt Regency o`Hare Hotel
- Hyatt Regency o`Hare Hotel Rosemont
- Hyatt Regency Rosemont
- Hyatt Regency o Hare
- Hyatt O'hare
- Hyatt Regency Ohare
- Hyatt Rosemont
- Rosemont Hyatt
- Hyatt Regency Ohare Hotel
- Official Description (provided by the hotel):
- Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Amex, Orbitz, Tingo, Priceline, TripOnline SA, getaroom.com, Hotels.com, Agoda, Venere, Fareportal and Otel so you can book your Hyatt Regency O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.