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“WILL RETURN” 4 of 5 stars
Review of Hyatt Regency O'Hare

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Hyatt Regency O'Hare
4.0 of 5 Hotel   |   9300 West Bryn Mawr Avenue, Rosemont, IL 60018   |  
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Park, Sleep, Fly
Ranked #9 of 16 Hotels in Rosemont
GreenLeadersSilver level
Paris, France
Level Contributor
79 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
“WILL RETURN”
4 of 5 stars Reviewed March 29, 2013

This review is about the HYATT REGENCY O’HARE, 9300 Bryn Mawr Av., Rosemont, IL

First exercise caution when boarding the hotel shuttle from ORD since there are actually two HYATT REGENCY properties nearby and grumpy drivers may not be of great help directing you to the hotel you booked.

Check-in was a little bit long (almost 5 minutes) on this Saturday afternoon at 3 PM and being the only guest at front desk but at least I was given the type of room I requested.

This property is huge with an enormous atrium at the center of which are the elevators connected to the room by aerial radiate walkways making it an interesting architectural and futuristic concept.

Rooms are somewhat outdated but comfortable. However, bathroom and especially the shower are tiny (see pictures).

Noise from nearby rooms or from airport traffic was not an issue.

Another positive point is that this hotel is within walking distance (4 minutes) to the Chicago Transit Authority station allowing to ride trains going downtown quite easily.

Room Tip: The higher floor the better
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, April 3, 2013
Thank you for taking the time to write a review. I can only hope that you will join us again and we will be able to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,414 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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Grand Cayman
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 28, 2013

I stayed here on business while attending a conference in the convention center next door. The hotel was convenient for the conference due to the covered (and heated) walkway which leads directly to the convention hall. This was a major plus for me since it was freezing February and I had lots of stuff to transport from the hotel to the convention center.

You can tell efforts have been made to make the lobby modern and welcoming, however you cannot ignore the massive ugly concrete structure which the rooms lead off. It is a horrible gray colour even just painting the concrete would brighten the lobby up and make it feel more inviting.

The room itself was comfortable enough, but the daily breakfast buffet was great (not included but worth the money) with lots of options including made to order omelets, pastries, fruit, cereal, hot breakfast items.

Overall the staff were friendly, however service levels can definitely be improved. One morning the server asked for a tip since the day before my companion forgot to add it on as we were in a rush. We had planned on leaving double that morning due to our mistake but since he turned around as asked for a tip which was a very uncomfortable moment for both of us, we reduced the original amount. Then in the bar one evening we just wanted to grab some food after a long day at the convention, however the waitress was more interested in serving a group of gentleman than paying any attention to us, and when she did appear and we did get drinks, she got my order wrong. These incidents took away from an overall great experience.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, April 3, 2013
I am terribly sorry for your experiences at our restaurant and bar. I would truly appreciate it if you would contact me directly so that we can address the individuals. I hope to hear from you soon.

Warm regards,
Nicole Casey
Operations Training Manager
nicole.casey@hyatt.com
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Rio Rancho, New Mexico
Level Contributor
118 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed March 27, 2013

I had originally booked a moderately priced hotel a little farther from the Airport. When offered a special deal I took it and did not regret the decision. For just a little more than the moderately priced hotel I got a fabulous room with good surroundings and prompt shuttle service.

The tower rooms are oddly shaped but quiet comfortable. It definitely wasn't your "cookie cutter" type of room. That is not to be construed as a criticism.

When traveling through Chicago in the future I will definitely check for special deals at this hotel before booking another one. The rack rate is more than I normally spend.

Did not try the food service but it looked to be served attractively.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, March 28, 2013
Thank you for sharing your review. We truly hope you join us again and try any of our outlets. We are proud to offer some really incredible dishes, from fresh, hand-rolled sushi to organic, sustainable entrees, to lighter fare with perfectly portioned menu items.
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San Antonio, Texas
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 25, 2013

Was in Chicago for a quick meeting that turned into an overnight. I chose the Hyatt based on reputation and all the amenities that this property listed. It is a very nice hotel. Clean and classy. Fabulous workout area with plenty of machines and weights. A serious fitness center which I really appreciate after seeing so many token ones. Room was a comfortable size and the bed was perfect. This is a good hotel. Highly recommended.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, March 28, 2013
Thank you for the kind review! Your recommendation means everything to us! If there is anything we can do to further assist you, please do not hesitate to let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
229 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
4 of 5 stars Reviewed March 23, 2013

Stayed overnight due to flight cancellation. The hotel is about 10 min shuttle ride from the terminal, in an area with many other airport hotels. This hotel has a large atrium designed like a pyramid so all rooms has outside view window. As a Gold Passport Platnum member I got the upgraded premium internet service. The hotel provides room service until midnight, which is a good thing for stranded travelers. High quality and tasty dinner. The room itself is quite small but with all the necessary items including a tube of toothpaste. Even more, the room also has a disinfectant wipe to clean the remote control. It's a first I've seen and a great idea. Why don't all hotels do this now?
Overall, bed was comfy, functional desk and bathroom, but room is tight. It's not a problem for overnight stay.

Stayed March 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, March 25, 2013
Thank you for not only your loyalty to Hyatt as a Platinum member, but for staying with us and writing this review. The remote control wipe is just one of the ways we are engaging with our customers to provide service and amenities that you can appreciate. We hope you are able to join us again in the future and see what other innovative changes we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
174 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed March 23, 2013

I have stayed several times at the Hyatt Regency O'Hare, but this review will be based on the two last times. Overall, this is a very good airport hotel, and they have a good shuttle service from the airport to the hotel. I was there on two occasions in November 2012. On the fist of these occasions, there was a large convention at the hotel (the event was called FurFest), and there was a lot of noise from the people on this convention, it was almost impossible to sleep because of noise from nearby rooms and the hallway. The Hyatt Regency O'Hare is a large hotel, and it should be no problem for them to have business travelers in one part of the hotel (i.e. the executive wing).
Overall a very good hotel, however, the "incident" I had with the very noisy convention unfortunately brings the overall rating down to average.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, March 25, 2013
Thank you for repeatedly choosing Hyatt Regency O'Hare. I do apologize that we were unable to provide you with one of the most basic services a hotel can offer, a good night's sleep, during your most recent stay. We are constantly working to improve the tranquility of our guest rooms and hope you will join us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed March 22, 2013

Stayed overnight for a business meeting. The hotel is very near O'Hare and convenient from I-294 or I-190. Parking was readily available either as valet or self park. All staff was friendly and efficient. The room was spacious and very clean. Though you are right next to the airport, plane noise was not a problem. Meeting rooms were in great shape and staff was very good in keeping food and drinks maintained. Would definitely recommend for a business meeting.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, March 23, 2013
Thank you so much for the recommendation. I am delighted to share your feedback with our team. We can accommodate business meetings and conventions of all sizes. We hope you have the opportunity to join us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency O'Hare

Address: 9300 West Bryn Mawr Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Rosemont
#1 Green Hotel in Rosemont
#7 Business Hotel in Rosemont
#8 Family Hotel in Rosemont
#8 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency O'Hare 4*
Number of rooms: 1101
Official Description (provided by the hotel):
Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more   less 
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Also Known As:
Hyatt Regency o`Hare Hotel Rosemont
Hyatt Regency Rosemont
Hyatt O'hare
Hyatt Rosemont
Hyatt Regency Ohare Hotel

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