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“A decent play to stay for a meeting” 4 of 5 stars
Review of Hyatt Regency O'Hare

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Hyatt Regency O'Hare
4.0 of 5 Hotel   |   9300 West Bryn Mawr Avenue, Rosemont, IL 60018   |  
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Ranked #10 of 16 Hotels in Rosemont
GreenLeadersSilver level
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“A decent play to stay for a meeting”
4 of 5 stars Reviewed December 5, 2012

Stayed for a couple of days for a meeting that was held in the hotel. A recurrent meeting from last year so knew what to expect, clear yet not that inspiring decor, clean room though removed a squash insect off the bathroom door. Still don't understand why US hotels continue to gouge the traveller for Internet access or worse, make you pay more for higher speeds.

Big issue of the stay was the new multimedia extravaganza that centralized on the TV. I don't want to surf the web or see what's on TV @5:30pm in 3 days time. I just want an HD TV that I can switch on with a clear printed guide, kick back and relax. The new TV system wouldn't turn off, couldn't find a Chanel and wouldn't turn on the next day. The engineer had to come up to my room at 10:30 to turn the thing off. Too complex and a waste of money unless you want to spend hours in your room planning your life around the movie/TV hub in your reasonably staid hotel room.

Room Tip: One without a TV!
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, December 24, 2012
I am terribly sorry that you were inconveinanced by the new telelvision system that was recently installed. I sincerely hope that you will be able to join us again as we have corrected the issues.
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1,022 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Prague, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2012

This hotel is unique due to its architecture. It really makes a great first impression. My room was very nice and clean. Further breakfast - big range of fruit (delicious strawberries), omelette according to you, scrambled eggs, bacon, cakes - simply the best selection!!! The location is very close to the airport and hotel shuttle goes to the airport every 15 minutes. Only remark is that you must account with parking fee (around 20 USD per day). Generally I recommend this hotel and I would stay here again!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

Got a great deal on this hotel through Priceline and wow was I ever impressed. My bags were taken right up to my room and concierge staff were exceptionally friendly during check-in/check-out. The hotel itself has very unique interior architecture and layout, and is worth checking out even if you're not staying there.

My room was well appointed, though the carpet was noticeably worn and stained, the rest of the room was in great condition and the bed very comfortable. I was on the fourth floor and although looked out over the parking lot, very little noise was heard from the nearby O'Hare airport.

Although the Hyatt offers free shuttles from the airport, after dropping off my rental car to Hertz they gave me a free lift to the hotel which was only a few minutes away. Travelling downtown after my stay was really easy with a less then 10min walk to the rapid transit "the EL". One note however, is that a day pass could not be purchased at this station, but all of the other pass options could be.

I had dinner (sushi) and a drink at the bar, and the prices were to be expected given the star rating of the hotel.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, November 28, 2012
We completely agree that the original John Portman structure is truly worth stopping in and checking out. The sushi is pretty incredible too! Thanks for staying with us. We hope you have the opportunity to visit us again.
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Madison,WI
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 20, 2012

If you can get a good rate, which we did twice with ParkSleepFly, the Hyatt is the best for an overnight stay before the trip to the airport. They are also the best for airport pickup with service every 15 minutes. Inside the hotel the service is alert, efficient and very friendly. Parking is convenient to the lobby and enclosed.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, December 24, 2012
Thank you for sharing your great experiences. With our close proximity to the O'Hare International Airport, we understand how providing quick, reliable transportation is an important part of serving our guests. We look forward to your next visit!
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Nashville, Tennessee
Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2012

The hotel is located in one of the busiest areas outside the loop however once you enter, everything change to a lighter touch. The lobby is open and reception is very inviting. The layout of the hotel is very good for those attending conventions at the nearby convention center. I was in the area to meet clients in both the city and northwest suburbs. Access was good for both directions from the hotel. At check in I was welcomed warmly and the follow up was excellent. I enjoyed a couple of nice meals in the Red lounge and a drink in the lobby bar. Room service was delivered in a timely manner and food was prepared well.

Room Tip: If you're not part of a group ask to be placed in the tower farthest from the freeway.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, November 28, 2012
We are extremely accessible for both the city and northwest suburbs. How wonderful that our hotel worked out so well for you. We sincerely hope that you will be joining us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield Illinois
Top Contributor
75 reviews 75 reviews
41 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 18, 2012

I have stayed in several properties around the Donald Stevens Convention Center (Ohara Airport) Most are okay but the Hyatt is a bit better. It is large and the parking can be a bit confusing as you have to pass the cab stand and many loading docks for the convention center. The parking lot winds around and can lead to some confusion in trying to park near an entrance door. I have been staying at this property since 2002 and have always found the staff friendly, check in very fast and the rooms clean and accomodating. The elevators are numerous and fast. Breakfast is a bit expensive but the buffet was very good. Their coffee was better than most hotels so I did not have to buy Starbucks!
If you are just staying overnight to catch a flight then this is a good place to be.

Room Tip: There is nothing really to see around this area so any room is okay from my perspective.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, November 28, 2012
We greatly appreciate your decade of business! Your recommendation is our biggest compliment. We sincerely hope that we will continue to exceed your expectations.
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San Jose, California
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 18, 2012

There were multiple conventions going on and simply too many people in the hotel. It was often difficult to get an elevator. One particular set of conventioners was extremely noisy and I heard slamming doors, running up and down the halls, and yelling all through the night, making it very difficult to get a good night's sleep. This group also loitered all around the lobby, making it difficult to get through to the sleeping quarters, ballrooms for meetings, restaurant, and front desk. The hotel is 40 years old and had been recently remodeled, but the bathroom should have been gutted, including the tub, tiles, and toilet. The hotel is a short walk to the train station, but the train (L) ride is a long ride to downtown. The shuttle to and from O'Hare was very helpful. I will try very hard not to stay there on future trips to the area. This was definitely not a $200/night experience--$79 is more like it.

Room Tip: I was told the Executive Towers were bigger than the atrium. I had a room in the Executive Towers an...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, November 28, 2012
We understand that providing a good night's rest is the most basic component we can provide. We are truly regretful that we were unable to provide that for you. Please feel free to contact us directly in regards to exceeding your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency O'Hare

Address: 9300 West Bryn Mawr Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Rosemont
#1 Green Hotel in Rosemont
#7 Business Hotel in Rosemont
#8 Romantic Hotel in Rosemont
#8 Family Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency O'Hare 4*
Official Description (provided by the hotel):
Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more   less 
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Also Known As:
Hyatt Regency o`Hare Hotel Rosemont
Hyatt Regency Rosemont
Hyatt O'hare
Hyatt Rosemont
Hyatt Regency Ohare Hotel

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