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“Excellent service, close to O'hare and to Rosemont CTA station” 4 of 5 stars
Review of Hyatt Regency O'Hare

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Hyatt Regency O'Hare
4.0 of 5 Hotel   |   9300 West Bryn Mawr Avenue, Rosemont, IL 60018   |  
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Ranked #10 of 16 Hotels in Rosemont
GreenLeadersSilver level
Walnut, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Excellent service, close to O'hare and to Rosemont CTA station”
4 of 5 stars Reviewed August 10, 2012

We stayed here for two nights...our flight arrived early morning. Although they were not able to provide a room right when we arrived (at 8am), they were able to get us a room two hours later. The room was nice, although very small. Bed was nice and comfy, and there was a flat screen with HD TV. They have a 24 hour fitness room for free, and free wi-fi thru the entire hotel - which we loved. We took the CTA into downtown - this is probably the closest hotel to the station - so it is very convenient. The rates were a bit high for the size of the room, but it is Chicago.

ps. Instead of paying $3.75 for a bottle of water, go fill up your empty bottle in the gym!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 22, 2012
Thank you very kindly for staying with us. We are happy to hear you enjoyed your stay and slept well!
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1,251 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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English first
Forest, Mississippi
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 10, 2012 via mobile

Stayed in April for RT convention and it was wonderful! Beautiful Hotel, Clean great Service Wonderful Resturants! Couldn't have gotten Any Better! The staff was knowledgeable and helpful in every aspect!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 22, 2012
We absolutely loved hosting the RT convention! We had so much fun reading all of your responses to our white board questions! We are delighted you enjoyed the stay and hope to have the privilege to host the RT convention next year as well.
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Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2012

The Hyatt Regency O'Hare is a well-appointed property that features a spacious and modern lobby area and very comfortable rooms. It is not nearly as convenient to the airport as the Hilton is, but the shuttle ride is quick except at the peak of rush hour.

The best features of this hotel are the rooms and the friendly staff. The people at the front desk seem to be as cheerful and gracious in the middle of the night when they're facing 100 stranded passengers as they do on a bright, sunny afternoon. There are several dining options, but the bar is arguably the best value for the money even with a limited food menu. And the gift shop is open around the clock, which is helpful when your checked bags are unavailable.

The layout of the hotel can be confusing, however. There are multiple towers and wings in the building, and the first few visits can leave guests turned around trying to get to rooms. The fitness center has a good selection of equipment and usually isn't overcrowded, but it too can be hard to find.

As you might expect for an airport hotel, there isn't much in the immediate area. This is a nice place to stay before an early flight, after a late arrival, or when unexpected circumstances dictate an overnight in Chicago.

Room Tip: Hyatt Gold Passport Elite members get their own wing of the building.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 21, 2012
We happen to think that our friendly staff is our best asset as well. We are excited to share your kind words with the dedicated Front Desk staff who look forward to seeing you again soon!
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San Diego
Top Contributor
77 reviews 77 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed August 9, 2012

Whenever I come into Chicago on business following a long flight from San Diego my first choice is the Hilton O'Hare. Unfortunately, it was not available on my most recent visit so I decided to give the Hyatt Regency a shot. On a positive note, the rooms are nice, they have a nice lobby area, and there is no charge for Wifi or to use the gym (though it seems the gym was an after thought based on the sparse equipment). Now the minuses--(1) depending upon what time you arrive, following the pick up of your rental car the exit ramp to the hotel is a real pain to maneuver (through no fault of the hotel).What should take 5 minutes to get to the hotel can easily take 20 minutes in rush hour traffic due to the horrible merge that leads you to River Road. (2) my initial room had a musty (amonia, almost cat-urine like) smell coming out of the air conditioner vent. I was moved to a different room where I had the pleasure of being woken up to the sound of nearby planes taking off starting at 5:45AM (have never encountered this at the Hilton).

Based on this, I doubt I will ever stay here again.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 21, 2012
I sincerely apologize for the inconveniences you experienced. A restful night's sleep is one of the most basic services that we can provide you. I would appreciate the opportunity to further discuss this. Please contact the hotel directly so that we can learn more about your stay in an effort to regain your confidence in the Hyatt Regency O'Hare.
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Milwaukee, Wisconsin
Top Contributor
91 reviews 91 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 8, 2012

We have stayed at this hotel many times when flying on an early flight out of O'Hare. The rooms are all clean and attractive and some of them have balconies or floor to ceiling windows. The staff is helpful and friendly. The park/fly arrangement is for up to 2 weeks of free parking making the hotel room virtually the same price as parking alone elsewhere. The shuttle is every 15 minutes, 24/7. What a great alternative to expensive airport parking or driving late at night from Wisconsin.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 21, 2012
We would much rather you get a restful night's sleep and then drive back home to Wisconsin! We are so glad that you find our hotel staff helpful and friendly. We look forward to hosting you and your car again soon!
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Malibu, California
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 8, 2012

Like a previous reviewer, we stayed at the hotel one night, courtesy of an airline for their delay. We were tired from a long day spent at the Copenhagen airport and our international flight. We found their airport pick up and checkin to be efficient and the room to be clean and comfortable.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 21, 2012
We are happy that you enjoyed your unexpected stay with us. We would love to invite you back to stay with us again, this time perhaps for a planned trip! Thank you for the great review!
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CA
Top Contributor
95 reviews 95 reviews
19 hotel reviews
Reviews in 52 cities Reviews in 52 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 7, 2012

I was stuck in Chicago due to airline mechanical problems and given a voucher for the Hyatt Regency. The Hyatt's operator gave inaccurate instructions for finding the hotel shuttle pick-up area which is somewhat hidden and without signage (an airport design problem) but followed the shuttle when I saw it come around the arrival area. On check-in I asked for an amenities kit as my luggage had been checked through to my ultimate destination and the clerk was extremely helpful in making sure I had everything I needed and then gave me a list of things available that I may have forgotten.

As can be seen by the photo, the room was very nice with a large work area and more than one electrical outlet; a rarity. The bathroom was a little small but adequate. There was also a fairly large balcony but nothing to look at.

The public areas are very modern and well designed and the interior architecture is very striking.

Service in the O'H American Grill for breakfast was very efficient and quick. No idea what the quality of the food or service at dinner was. Again the decor was modern and appealing although I don't get the silver Christmas balls on the gold metal trees.

Now for the bad. I arrived rather late and chose to get a quick dinner at the Red Bar which had a full dinner menu. Service was abysmal. Every party which sat at the tables at the front of the bar area had to ask for service after waiting as long as 10 minutes and watching at least 6 different servers, managers, and other employees walk by without even looking. (I couldn't tell how fast tables behind the bar area were receiving service). I ordered a gin and tonic and a wine to have with my meal. Both drinks were delivered at the same time. OK, the red wine has to breath, no biggy. After taking a sip from my gin and tonic, I told one of the supervisors(?) that I was going to run to my room (1 floor up) and would be right back. Gone well under 5 minutes, I returned to find that a waiter was clearing my table of the nearly full gin and tonic and completely full wine glass.

The meal was fine, actually fairly good for bar food but the service in the Red Bar is as I said, abysmal.

Room Tip: This is not a hotel I would choose for a leisure trip but would probably opt for a higher room if I...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattOHare, Manager at Hyatt Regency O'Hare, responded to this review, August 21, 2012
Thank you for your feedback. It gives us the opportunity to learn from our opportunities in an effort to improve service for our guests in the future and congratulate the areas that are exceeding our guests expectations. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency O'Hare

Address: 9300 West Bryn Mawr Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Rosemont
#3 Romantic Hotel in Rosemont
#9 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency O'Hare 4*
Number of rooms: 1101
Official Description (provided by the hotel):
Discover an iconic O’Hare airport hotel with cutting-edge design and dramatically transformed public space and guestrooms. Groups of all sizes appreciate the grand venues offering innovative catering and unrivaled services at our hotel. Invite friends to join you for cocktails at the enticing Red Bar, or dine in the hip, contemporary O’H American Grill serving mouthwatering traditional American cuisine from around the country. Plush Hyatt Grand BedsTM, deluxe amenities and welcoming touches await you in the remodeled rooms of our exceptional hotel. Guests love our stunning lobby and sunny atrium, easy check-in service, friendly staff and bright, elegant rooms with contemporary décor and high-tech features. Warm yet classy, Hyatt Regency O’Hare boasts an impressive modern aesthetic that speaks to business and leisure travelers alike. With quick access to both O’Hare airport and downtown Chicago, Hyatt Regency O’Hare is the ideal accommodation for every visitor to the Windy City. ... more   less 
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Also Known As:
Hyatt Regency o`Hare Hotel Rosemont
Hyatt Regency Rosemont
Hyatt O'hare
Hyatt Rosemont
Hyatt Regency Ohare Hotel

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