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“Loved everything about it except the parking.” 4 of 5 stars
Review of Doubletree Hotel Chicago O'Hare Airport - Rosemont

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Doubletree Hotel Chicago O'Hare Airport - Rosemont
3.5 of 5 Hotel   |   5460 N. River Road, Rosemont, IL 60018   |  
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Ranked #5 of 16 Hotels in Rosemont
Thomasville, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Loved everything about it except the parking.”
4 of 5 stars Reviewed July 29, 2014 via mobile

Parking is $13 a day if you don't go out. If you come and go it's $26. I found it a hassle trying to figure out how to pay one evening we left for diner because after 5pm the parking attendants are gone. If you park in their side and go out you only have the option to pay inside the hotel who wants to go park again. I just drove thru to other side for convention center on one of the levels and paid by card.
The only bad part was someone kept slamming doors early in the am it was the maids carelessly letting doors slam they tried to say it was early travelers but I know better I checked. Once I said something the next morning it stopped how ironic.
The pool is only 3"10 so don't get excited about swimming if you have little ones the entry is only by ladder no walk in steps.

Also the blue line train is about three block up the street you can walk there but make sure you cross before the underpass or you will double walk or you can park there for $5 up to $14 hours. Also check train station when we went the were working on tracks and having to shuttle past one stop which was a big pain with two kids. The shuttle bus is crowded and takes forever.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 30, 2014
Thank you for taking the time to review our hotel, your comments are extremely important to us. We value the feedback you provide, as we use it to continually improve ourselves. Please accept our sincere apologies for the inconveniences that you experienced during your stay. Your comments will be shared with our housekeeping Manager.

We look forward to the opportunity to welcome you back soon!

Thank you again,

Anna Pecoraro
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Dodgeville, Wisconsin
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

I have stayed at Doubletree Hotel in Rosemont every May for an Anime Central. For the amount of people that attend ACen every year, this hotel always keeps it together. Noise has never been an issue. Right across the street from the convention center. Nice staff. Check-in is a breeze. My only complaint is paying for parking is a pain.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 30, 2014
Thank you so much for your kind response about your stay with us! I am pleased to see that you had so many great things to say about our hotel and staff. I will definitely share your review with my team, as your kind words are much appreciated.

We hope that we will have the chance to serve you again soon.

Thank you again,

Anna Pecoraro
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, United States
1 review
5 of 5 stars Reviewed July 27, 2014

Beautiful hotel, helpful staff, And a great tasting cookie. Shame It didn't come with milk but it was okay, I had milk myself anyways. The room was also great. The bed was so comfortable. I'm definitely coming back next year for Anime Midwest 2015!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 28, 2014
I'm delighted that our staff exceeded your expectations and that you chose our location for your stay. Thank you. I hope you'll be staying with us again.

Thanks,
Ruby
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Lubbock, United States
1 review
5 of 5 stars Reviewed July 24, 2014

The stay very pleasant will stay again if I come back to Chicago will stay again.The staff was very helpful in every way.The room was very nice and well arranged.My only complants are paying to park if you stay there and paying for internet.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruby M, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 28, 2014
I am so glad you chose to stay with us again. Our staff is definitely a point of pride at our hotel and I am happy to hear that you had such a great experience. We certainly look forward to seeing you again.


Thanks,

Ruby
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Sherwood, United States
1 review
3 of 5 stars Reviewed July 22, 2014

Very nice accommodations and location while using the Conference Center. We enjoyed the Entertainment center behind the hotel for food and drinks. We were able to sit outside because the weather was beautiful. All of the restaurants, bars staff were very nice. They had beach Volleyball tournament going on during our stay. We understand on Thursdays there is live music.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 24, 2014
Thank you for taking time to review our hotel. We are delighted to hear that you had a great experience, and enjoyed all the amenities located near our hotel.

Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to being of service to you in the very near future.

Sincerely,
Anna Pecoraro
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 21, 2014

Over the past 2 years, I've been staying here yearly for 1 week - on company training convention. I can say the their front office staff needs to be more consistent in delivering their brand and promise;
1.)First time stay and on late night check-in : No welcome cookie-, front desk curt and unwelcoming (feedback given to post-stay CSAT e-mail to DoubleTree by Hilton [ doubletree@express.medallia.com ]) elevator was working poorly and under maintanance the entire week. Mar 25 to 31, 2013
2.)Second time stay Apr 6 to 11, 2014 - late afternoon check-in , welcome cookie available for guests , queued for quite sometime though front office should have anticipated influx of arrival times of guests coming in for the United Ailrines training convention.
What is ontime about the hotel is their airport shuttle To & From O'Hare airport - which I can say very reliable.
In house - Hotel Restaurant serves good food and has pleasant staff.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 24, 2014
Thank you for taking the time to provide us with feedback regarding your stays. We are working very hard to provide all of our guests with the products and services that you expect when you stay at a DoubleTree. Your comments indicate that you had a number of areas in which we failed to meet your expectations for which we sincerely apologize. I can assure you we are actively working with the front desk staff to ensure that these issues do not occur again.

Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we look forward to have the opportunity to service you in the very near future.

Sincerely,
Anna Pecoraro
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randolph, United States
1 review
1 of 5 stars Reviewed July 21, 2014

My room was next to Fitness Room that was open 24/7. The wall between my room and the Fitness was paper thin. I could not sleep a wink. Apparently there are people who like to exercise at all times of the day and night. They kept pounding away. I simply fail to understand why you would put your guests in such a horrible situation. Hotel was fully booked and as such, there was no possibility to change the room. How sad! It is not likely that I will ever stay at that hotel. Basant Dwivedi, Ph.D. Chief Operating Officer Promotion In Motion, Inc. 609-271-1201

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review, July 22, 2014
Thank you for taking the time to review our hotel; it is always disappointing when a customer experience is less than expected. Please accept our sincere apologies. We are taking corrective measures to ensure that guest staying close to the Fitness Center have a great stay.

Again, thank you for your response and for taking the time to let us know your opinion; please know that we value your business and we hope that you can give us another chance and stay with us.

Sincerely,
Anna Pecoraro
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Official Description (provided by the hotel):
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

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