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“Fabulous staff!” 5 of 5 stars
Review of Doubletree Hotel Chicago O'Hare Airport - Rosemont

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Doubletree Hotel Chicago O'Hare Airport - Rosemont
3.5 of 5 Hotel   |   5460 N. River Road, Rosemont, IL 60018   |  
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Ranked #5 of 16 Hotels in Rosemont
Madison, Wisconsin, United States
1 review
“Fabulous staff!”
5 of 5 stars Reviewed October 24, 2013

I have stayed here numerous times and absolutely love the personal attention that the staff pay to each guest. Shaun at the front desk will do anything to make sure that his guests are happy. Dinner at the bar is great. I particularly like that it's easy to unwind after a busy day. Kathleen and Jennifer do a great job taking care of orders with a smile, as does Abracadabra (not his real name, but it's too hard to pronounce) and he loves greeting the women with a kiss on the hand!

The room is always clean, comfortable and easy to work in (big desk, comfortable chair, good lighting).

My favorite bit about this hotel, and what makes me come back time after time when I'm in the area, is the staff. They are 10/10 in terms of customer focus. The Double Tree Rosemont is a home away from home.

Room Tip: The 8th floor is the best
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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714 reviews from our community

Traveler rating
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    99
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
lenexa, United States
1 review
3 of 5 stars Reviewed October 24, 2013

The hotel was adequate. When I checked in I requested a room on a high floor and the upgrade was on the 2nd floor. I took a lesser room for that night and askeed to be notified when a room became available the next day. I had to call and remind staff of my request the next day. The room I was upgraded to had a huge crack in the ceiling which I notified the front desk about and the room was noisy with the wind(I know there is nothing that could be done about the wind). Overall my stay was fair.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantham, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 24, 2013

The hotel is clean, spacious and accommodating. The fitness centre is good all be it limited as our most in hotels. The pool leaves a little to be desired and I chose not to indulge on this occasion. The bar/restaurant is nice and does good standard food. It is convenient from the airport and now has a new outlet mall around the corner that is great to grab some bargains. Overall a good hotel for not too high a price.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed October 21, 2013

Very good hotel. Very good breakfast buffet and bar food was also very good. Cheerful and accomodating staff. Good location to O'Hare, convention center, entertainment district, & freeways. Be prepared to pay $13/day for parking. Don't understad why parking is free at Embassy next door, which I'm told is owned by the same group.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mokena, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 20, 2013

My son had his wedding on October 19th, at the Doubletree Hotel Chicago Ohare......we were blown away by the amazing staff. Every detail of checking in a large family with many reservations were taken care of. The Front desk staff Jasmin, Kisa and Especially Michele....were amazing. If something needed to be adjusted they made sure it was done efficiently and with a smile. I wish I could have given them a gift for how sweet they all were to both my husband and I and our family. The beds were amazing....my father who never sleeps....slept like a baby! I really just can't say enough...

Room Tip: We had a corner room and it was beautiful....and roomy.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sinking Spring, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2013

The DoubleTree in Chicago was a very pleasant stay. Was there on business and like that it was close to O'Hare. Great steakhouse on the premises so you did not need to travel for dinner. Breakfast was great and very nicely prepared. Rooms were well appointed, clean, and comfortable. Staff was friendly and helpful. You could catch the train into center city Chicago just two blocks away.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudsonville, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2013

Room was clean, comfortable, and quiet. Staff was friendly, professional, and courteous. Easy, five-minute walk (through a parking garage) to an interesting assortment of restaurants (really good Mexican food). Would definitely stay again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Rosemont
#6 Business Hotel in Rosemont
#9 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Official Description (provided by the hotel):
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree

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