I wanted to write a review recognizing the outstanding service provided by Mayra at The Doubletree Hotel Chicago O' Hare Airport-Rosemont. Upon arrival, Mayra greeted me as a returning guest. She addressed me as "Mr. Stoddard" and said..."welcome back to the Doubletree". She was very pleasant and very professional. My last trip to the hotel required me to rent a conference room. After recognizing me as a Diamond Member, Mayra described in detail the benefits and location of my room upgrade. She also offered to make contact with the Business Manager and the Banquet Manager to make sure the details of my conference room request were handled efficiently and expeditiously. I checked into my room and then returned to the front desk. Once again,I was greeted with a smile by Mayra. She went right to work making sure I received the conference room that I reserved. Within minutes I was greeted by the Business Manager. Mayra is one of those exceptional employees that understands and executes exceptional Customer Service. Best Regards. Jim Stoddard
- Also Known As:
- Doubletree Rosemont
- Rosemont Doubletree
- Official Description (provided by the hotel):
- The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more less
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