This is truly one of my favorite hotels near O'Hare. I would have rated it excellent if the staff would have been better. On this stay we had two rooms for 6 of us. Like I stated above the location and room setup are great for a party this size. However this time one of the rooms AC had issues. We requested they check it and were lied to the first night when the tech said he repaired it. The next morning I again requested they check it while we were out for the day. SO when we returned I checked with the front desk and they appeared to know nothing about it. So we go up to the rooms and it was was warmer then before. I again called the desk who sent another tech who barely spoke english. He then basically called us idiots then told us all the rooms were this way. I directed him across the hall to our other room and he told me that 8-10 degrees did not make that much of a difference. He promised he would get us another room, after waiting another 45 mins without a call I again had to call the front desk. They did give us another room but did not test the AC in it either. Long story short I would definitely give this hotel another shot but you would think when you have two platinum members a hotel would take better care of you.
- Official Description (provided by the hotel):
- The award winning Holiday Inn & Suites Chicago O’Hare Rosemont offers 24 hour shuttle to/from Chicago O’Hare Airport, state of the art fitness center, gift and snack shop, and a 24 hour business center. Enjoy the atmosphere and entrée variety at Harry Caray’s Italian Steakhouse; located just off our lobby. We are located just minutes from Donald E. Stephens Convention Center, Allstate Arena, and Rosemont Theatre. Downtown Chicago is less than 30 minutes away. ... more less
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- Also Known As:
- Holiday Inn & Suites Chicago o`Hare Rosemont Hotel Rosemont
- Holiday Inn And Suites Chicago o`Hare Rosemont
- Holiday Inn Rosemont
- Rosemont Holiday Inn