I had to book 3 rooms at this hotel for myself and two work colleagues - unfortunately we had to cancel at the last minute. I telephoned the front desk the day before our reservation date and was assured that someone else in our group must have cancelled as they had nothing booked under my name. So I was very disapointed that I ended up being billed as a no show for all three rooms - when I contacted the hotel to find out what happened it was suggested to me that perhaps they had spelt my name wrong in looking up the reservation and I was put through to accounting to see if they would resolve for me. I left a voicemessage but never heard back. Been stuck with a more than $500 bill - not happy.

I have used this hotel 3 times in the last two years for sleep/park/ride. Hotel is near the Ohare airport. You can park in a covered parking garage next to hotel for 14 days with the package. Shuttle goes to airport on the half hour. We had good night's sleep. Clean and comfortable rooms. Good restaurant, Harry Caray's, on site. There is a package to sleep/park/ride/plus $50 at restaurant. Small store off lobby for convenience items and food. Nice workout area.

Traveling on business I stayed at this hotel twice this week. The folks at the front desk were very pleasant and accommodating. The first night the light for the desk and the sink were out. I mentioned it in the morning while checking out and they promptly adjusted my bill without my asking. The second night when I got into my room I kept hearing a strange noise. I contacted the front desk and they immediately changed my room.

I have stayed at the less expensive Holiday Inn Express across the street and there is no comparison. They offer a free breakfast but the difference in rooms and service is well worth the extra dollars for the Holiday Inn & Suites.

This hotel looks quite new, rooms are very clean and provided with all necessary comforts, including an excellent free wifi service.
The personnel at the reception desk makes the difference, as checking in & out are very quick and smooth.
There's a free shuttle from and to the airport, 5 minutes drive.
Breakfast is quite expensive (you have to take it at the restaurant).