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“Great hotel like a 5 stars!” 5 of 5 stars
Review of Holiday Inn & Suites Chicago O'Hare Rosemont

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Holiday Inn & Suites Chicago O'Hare Rosemont
3.0 of 5 Hotel   |   10233 West Higgins Road, Rosemont, IL 60018   |  
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Ranked #8 of 16 Hotels in Rosemont
Ames, Iowa
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great hotel like a 5 stars!”
5 of 5 stars Reviewed August 24, 2011

We were surprised by the quality of this 3 stars hotel. We have been in many 5 stars hotels and this one just looked like a 5 stars one! Neat bed linens, great customer service (we requested two beds and we got more than expected: kind of a suite with the second bed in a separate room within the main room). Tea was complimentary, wifi internet connection for free. We did not use it, but they have free shuttles to O'hare airport. Great choice & great price combination. We had a wonderful stay here!

Room Tip: Call the hotel for your special needs beside booking online. Great customer assistance over the pho...
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  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 28, 2011
Thank You for your positive response and keeping us the #1 rated hotel in the Chicago-O'Hare Market.

Thanks again and we look forward to serving you and your in the future.


Angel Benitez
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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512 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Moultonborough, NH
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 21, 2011

Outstanding hospitality & service! As an international flt attendant based in ORD but commutinig from NH, I stay here 2-3 nights per month. The entire staff goes out of their way to welcome me & deiiver the very best customer service, working w/my demanding schedule to make it as convenient as possible for me. Recently, I was having trouble connecting w/the free wireless w/my old laptop, so I wondered if the signal from hotel was weak. The General Mgr, Russell John, came to my room, brought his own laptop & a wireless booster to troubleshoot. As it turned out, the problem was w/my old laptop, so he took extra time/effort to reset some of my settings to solve the problem. This extra effort is typical of the entire staff, including Angel, Adrian, Angela, Kurt, Dejan, & others. I willing pay more to stay here than cheaper hotels in the area. They're worth it!

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angel B, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 23, 2011
Thank you for taking the time to review the Holiday Inn and Suites Chicago O'Hare and I am delighted that you enjoyed your stay with us.

Your attention to detail and your experiences with all that we have to offer is certainly appreciated - and I look forward to sharing your thoughts with our staff.

Thank you!

Angel Benitez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 18, 2011

I have stayed at many hotels close to O'hare airport and this is by far the best!
Nice clean hotel, good beds, good business ctr, attached great resturant.
Also did meeting with catering at this hotel, same there more than good all the way trough.
But the best is front desk and the GM they are great!
Highly recomend this Holiday Inn & Suites.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benitezangel, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 23, 2011
Thanks for the great comments and we were happy to know that we met your expectations for your successful meeting.

We certainly look forward to being of service to you in the future. Thanks again

Angel Benitez
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Level Contributor
103 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed August 17, 2011

This is a nicely remodeled or redone Holiday Inn. Nonstandard room has central AC rather than a window unit, unusual for a Holiday Inn anywhere. Lobby and rooms are very nice, room is a good size, flat screen TV, convenient TV listing available, bed had a light blanket to use rather than the heavy comforter, bathroom sink is outside the bathroom/shower. Nice big desk and small lounge chair. Very friendly employees, nice workout room. Very close to ORD and rental cars. Pricing was excellent, especially given the location and overall look and amenities. Bed was just OK, could have used an upgraded mattress.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benitezangel, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 23, 2011
Thank you for your comments we were happy that you found the accommodations satisfactory. Having the O'Hare International Airport so close is a nice feature for our guest that does not want to fight the traffic

Thanks again for your comments and we look forward to serving you in the future.

Angel Benitez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 11, 2011

Stayed here due to hotels booked up and overpriced downtown during Lollapolooza weekend. Booked room with all day CTA pass (rail and bus) and breakfast coupons. Made travel convenient without having to rent a car and minimize taxi use, but the only downside is, the hotel shuttle only runs to the airport and end of the Blue Line, and only runs every 30 minutes. Breakfast buffet was below average.

Hotel was clean, and the staff was friendly and accommodating. Only issue was the shower curtains with a strong mildew smell.

I would stay here again if I just needed a room by the airport.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benitezangel, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 17, 2011
Thank you for your comments, we always welcome comments both positive and negative. You bring up the issue with the shower curtain and the management team here is taking a hard look on that issue
We were happy to hear that for the most part you did have a positive experience and hope that we can be of service to you in the future

at your service

Angel Benitez
Assistan General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salinas, CA
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 10, 2011

This was my first time staying in a Holiday Inn in many years. Most of my stays have been at the Hilton and Marriott Hotel chains. I was really impressed with the rooms and the level of service. It was a restful night on an overnight layover in Chicago after a trip to Germany. We will look at other Holiday Inns on future trips.

Room Tip: We stayed in a King Suite with a family of five.
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benitezangel, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 11, 2011
Thanks for the great review, we certainly appreciate your stay here and will certainly continue to work hard to keep it.

Thank you for the opportunity and we look forward to serving you in the future.

Angel Benitez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandan, North Dakota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 9, 2011

We stayed here while attending an event at the Allstate Arena. They have a shuttle at the airport every 20 minutes, no need to call for it. The front desk help was pleasant and friendly and extremely polite and helpful. We were there two days and saw several different clerks, the next one as pleasant as the last one. They were very busy with a large convention attendance, and I watched them remain calm and smile, making every person feel important. The room was clean and the bed was very comfortable. This hotel was the best choice we could have made. If I ever travel to Chicago again, I will make every effort to stay at this hotel. If I had to list one important reason, it would be the front desk help and how accommodating and professional they are.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
benitezangel, Manager at Holiday Inn & Suites Chicago O'Hare Rosemont, responded to this review, August 11, 2011
Thank you for taking the time to review the Holiday Inn and Suites Chicago O'Hare and I am delighted that you enjoyed your stay with us.

Your sharing of your experiences with all that we have to offer is certainly appreciated, especially the amount of detail, as it shows to everyone how much we care about providing a comfortable atmosphere even under pressure. We look forward to sharing your thoughts with our staff, they'll be flattered by your compliments!

Angel Benitez
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Chicago O'Hare Rosemont

Address: 10233 West Higgins Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Rosemont
#9 Romantic Hotel in Rosemont
#11 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Chicago O'Hare Rosemont 3*
Number of rooms: 300
Official Description (provided by the hotel):
The award winning Holiday Inn & Suites Chicago O’Hare Rosemont offers 24 hour shuttle to/from Chicago O’Hare Airport, state of the art fitness center, gift and snack shop, and a 24 hour business center. Enjoy the atmosphere and entrée variety at Harry Caray’s Italian Steakhouse; located just off our lobby. We are located just minutes from Donald E. Stephens Convention Center, Allstate Arena, and Rosemont Theatre. Downtown Chicago is less than 30 minutes away. ... more   less 
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Also Known As:
Holiday Inn And Suites Chicago o`Hare Rosemont
Holiday Inn & Suites Chicago o`Hare Rosemont Hotel Rosemont
Holiday Inn Rosemont
Rosemont Holiday Inn

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