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“Recent stay at SpringHill O'Hare” 5 of 5 stars
Review of SpringHill Suites Chicago O'Hare

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SpringHill Suites Chicago O'Hare
3.0 of 5 Hotel   |   8101 West Higgins Road, Rosemont, IL 60631   |  
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Ranked #1 of 16 hotels in Rosemont
Greensboro, North Carolina
1 review
“Recent stay at SpringHill O'Hare”
5 of 5 stars Reviewed October 21, 2013

This Springhill Suites is convenient to the airport and the city, has large clean rooms, good on-site amenities and an affordable price. These things make this Marriott property an easy choice for trips to Chicago.

Room Tip: On-site Outback Steakhouse and underground parking garage made staying at this hotel a no-brainer in...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 22, 2013
Thank you so much for your recent stay with us. I am pleased that we were able to accommodate you while you were visiting Chicago. I'm glad that we not only met but exceeded your expectations. I am so happy that you were able to take advantage of the amenities we offer.

Thank you again for being our guest! We look forward to welcoming you back again the next time you are visiting the area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Hawaii
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 19, 2013

Stayed at the Springhill Suites last week and had a great stay...from the shuttle driver, front desk, housekeeping, and breakfast buffet staff...all were excellent....great place to stay if you're needing to stay in and around Ohare.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 21, 2013
Thank you so much for your recent stay with us. I am pleased to hear that your experience with us was great. We do have an extremely dedicated and committed staff who strive to give our guests the best service overall.

Thank you again for being our guest. We look forward to welcoming you back again the next time you are visiting the O'hare area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2013

Free parking, free shuttle from airport, great breakfast free internet! Suites floor plan is nice. There is ironing board, iron, hair dryer. A drug store is about three blocks away if you need something more. A pizza restaurant is about two blocks away. There was street construction nearby but it was not a barrier. I would stay there again. It is just off the Interstate.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 21, 2013
Thank you so much for your recent stay with us. I am so happy to hear that we exceeded your expectations. I'm glad that you found our hotel conveniently located and the amenities plentiful. We try to give our guests the comforts and conveniences of home when they stay with us.

Thank you again for being our guest. We look forward to welcoming you back the next time you are visiting the Chicago area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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Stanford, California
1 review
5 of 5 stars Reviewed October 16, 2013

I liked everything about our stay. Convenieint to O'hare, a warm and friendly staff, very pleasasnt and quiet room, complimentary breakfast was fine, and acess to Outback restaurant convenient and a real plus. This was our second stay, and our experience was outstanding both times. All this, and Marriott Rewards as well--hard to beat

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 21, 2013
Thank you so much for your recent stay with you. I am so happy to hear that we were able to not only meet but exceed your expectations both times you stayed here. We do have a wonderful staff who all work together to ensure our guests receive exceptional customer service.

Thank you again for taking the time to write such a positive review about your experience here. We look forward to welcoming you back the next time you are visiting Chicago.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
138 reviews 138 reviews
26 hotel reviews
Reviews in 62 cities Reviews in 62 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 15, 2013

Exactly what one would expect from a SpringHill Suites - nice staff, clean room, no extras. It is close to the airport, yet not too far away from downtown if you need a more affordable place to stay. The breakfast was not bad, nor extensive. I would stay here again.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 21, 2013
Thank you so much for taking the time to write such a nice review about your recent experience here. I am glad that we were able to exceed your expectations of the hotel and everything we offer. I'm glad you were able to enjoy our complimentary breakfast and suites. Thank you again for being our guest. We look forward to welcoming you back the next time you are visiting the Chicago area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caldwell, Idaho
1 review
5 of 5 stars Reviewed October 11, 2013

Our family always hosts its annual gathering at the SpringHill Suites Chicago O'Hare because of its excellent amenities, service, and convenience. It's close to O'Hare and its frequent shuttle service assures quick transportation to and from the airport. We'll always come back!

Room Tip: We've always enjoyed all of our rooms every year.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 15, 2013
Thank you so much for your recent stay with us. I am so happy to hear that we have always been able to create an enjoyable experience here for you and your family. Our team is extremely dedicated to quality and service for our guests. And I am pleased that shows through to our guests.
I want to thank you again for being our guest and look forward to welcoming you back again the next time your travels bring you to Chicago.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
101 reviews 101 reviews
77 hotel reviews
Reviews in 54 cities Reviews in 54 cities
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed October 9, 2013

I’m not a fan. The building used to be an old office building, and it really felt like it. I called the hotel upon arrival at ORD. I had just flown in from London and it was late, and I was exhausted, eager to get to the hotel’s restaurant (Outback Steakhouse) before they stopped serving food at 10pm (I’m always amazed at airport hotels who stop serving food so early). What’s more ridiculous is that the bar stops serving drinks at 11pm. I believe airport hotels should keep their restaurants and bars serving food and drink at least 2 hours after the arrival of the last plane for the evening.

Anyway, when I called the hotel to ask if the shuttle could come fetch me, I was told it only comes around every 30 mins. I was overwhelmed with the thought of standing there for 30 mins, so I just hailed a taxi and got to the hotel in about 5 mins. I think it’s really weird they make people wait. I understand leaving the hotel every 30 mins for drop-offs, but it’s pretty commonplace at any airport hotel to come fetch people when they land.

The room was fine, but the air conditioner didn’t seem to be individually controllable. I put it on High and Cold, and the air coming out didn’t seem any colder than about 72 degrees F. I wished the windows opened so I could get it cooler, but to no avail. So sleep was mediocre since the room was so warm.

Breakfast was free, but the eggs didn’t really resemble actual eggs, but rather some weird mixture of an egg-like substance that had likely been microwaved.

Remember the lesson: you get what you pay for.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, October 21, 2013
Thank you so much for your recent stay with us. I am sorry to hear that you did not enjoy the overall experience you had here during your visit. The problems you mentioned and had here are not typical of our hotel and staff. We do have a wonderful and extremely dedicated team who strive for giving our guests amazing customer service. I will use your situations as a training tool to ensure that we are not slipping on service and always going above and beyond for our guests.

I hope you will give us another chance to show you what a great hotel we are. If there is anything I can do for you in the future, please feel free to contact me.

Thank you again for being our guest.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Chicago O'Hare

Address: 8101 West Higgins Road, Rosemont, IL 60631
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Rosemont
#1 Business Hotel in Rosemont
#7 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
Official Description (provided by the hotel):
Make the right choice, make the smart choice! We offer a hot breakfast, parking, and the fastest high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
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Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Chicago Springhill Suites

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