We have stayed here for the past two years in a row to attend a music festival. The value is great, parking is free (big plus in Chicago!), free breakfast (which is substantial) and free WiFi. And it's close to the Cumberland train station to get into the city easily. Rooms are nice, clean, and the suite set up is nice to have a kitchenette to save leftover Chicago pizza for later if you're in for a few days!
This year, we encountered some problems with the shuttle. It worked great a few times, but on the second night, coming back from the Blue Line at about 11 pm, we called for the shuttle and waited, waited, waited ... we called again and were told we "must have missed the driver" (impossible!) and that he would come back. Waited, waited some more and finally decided we had no choice but to walk back. It's about half a mile, in the dark, at the end of the day when we were very tired from touring all day. Needless to say I was irritated when I got back. I complained to the guy at the front desk who 1. refused to make eye contact, 2. never apologized 3. disclaimed all responsibility. He said that one of the shuttles had broken down and the other one was serving a wedding party. Fine, but then don't tell us to keep on waiting and that we "must have missed" the driver. I asked him to have the manager call me, which never happened. I was disappointed by the lack of attention to this issue which could have been easily resolved if someone just apologized. We will think twice about coming back next year.