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“Great hotel” 4 of 5 stars
Review of SpringHill Suites Chicago O'Hare

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SpringHill Suites Chicago O'Hare
3.0 of 5 Hotel   |   8101 West Higgins Road, Rosemont, IL 60631   |  
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Free Parking
Ranked #1 of 16 hotels in Rosemont
Mobile, Alabama
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great hotel”
4 of 5 stars Reviewed July 16, 2013

My husband attended a conference at this hotel. I flew up to share the week the week with him. It was a wonderful room, and close enough to the El Train for me to get around on my own during the day. The breakfast was ok...not as good as many hotel breakfasts I've had in the past. The Outback on site was a nice place to unwind. Overall, it was a very good stay.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 22, 2013
Thank you so much for your recent stay with us. I appreciate you taking the time to write such a nice review about your experience here. I'm glad that you and your husband had an enjoyable experience while you were staying with us. I am glad that you found our location convenient for you to get to downtown Chicago and around the area.

Thank you again for being our guest! We look forward to welcoming you back the next time you are visiting Chicago.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sterling Heights, Michigan, United States
1 review
5 of 5 stars Reviewed July 15, 2013

had been Chicago for 4 days, the second time to be there. this hotel is better than the first one, espeical excellent service and food. hotel shuttle bus can drive you airport or subway station, very nice. planned to subway station by walk.

Room Tip: espeical excellent service and food. hotel shuttle bus can drive you airport or subway station, ver...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 16, 2013
Thank you so much for your recent stay with us. I am so glad to hear that your experience here was enjoyable. I am glad that our service and staff stood out to you as excellent. We do have a great team here that is dedicated to making sure our guests have an enjoyable experience here.

Thank you again for being our guest! We look forward to welcoming you back the next time you are visiting the area.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2013

We just spent a week at this hotel on a family vacation. Since we drove to Chicago, we opted for a hotel outside of the loop area due to the cost of parking downtown. We did not want to drive into the city so we wanted a hotel in a nice area that is close to public transportation. This hotel is within walking distance of the Blue Line although the hotel will take you to the Cumberland Station to catch the L into the city if you wish. There is free, underground parking for your vehicle at the hotel. The staff was very helpful, the rooms spacious and clean and the breakfast excellent. I would highly recommend this hotel.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 16, 2013
Thank you so much for your recent stay with us. And thank you for taking the time to write such a nice review about your experience here. I am so glad that we were able to not only exceed your expectations, but impress you. I am glad that you enjoyed the amenities we offer, like our complimentary breakfast and shuttle service.

We look forward to welcoming you back the next time you are visiting Chicago. Thank you again for being our guest!

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
5 of 5 stars Reviewed July 14, 2013

I was taking my daughter to Chicago from Omaha for a 10 day conference at Northwestern University. We drove up the day before her registration and stayed overnight and had such a wonderful time. It was a long day on the road, but when we arrived, we were greeted and treated with such care and kindness. Our room was immaculate and the customer service impeccable! We enjoyed a lovely dinner at the attached Outback Steakhouse which was so convenient and the breakfast the next morning was perfect. I will be returning the following weekend to pick up my daughter and will again be staying overnight, can't wait!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 16, 2013
Thank you so much for your recent stay with us. I am so happy that both you and your daughter had an enjoyable experience here. We do have a wonderful staff who is extremely dedicated to the service of our guests. We all want to ensure our guests have the comforts and conveniences of home. I am glad that our efforts were seen by you.

Thank you again for being our guest! We look forward to welcoming you back next weekend.

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed July 13, 2013

I have stayed at this property several times for work. It's a great facility, always clean and with the added amenity of free breakfast. The shuttle service is great to the airport and train station. Because of the accessibility to train, it is very easy to stay here and travel into the city. I am dissatisfied with the facility in my most recent stay because of an experience that felt like racism to me as I was treated differently than two other guests of different races who had the same problem during their stay.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 16, 2013
Thank you so much for your recent stay with us. I do apologize that you had a problem during your stay with us. We do always want our guests to enjoy their experience here. If you would like to discuss any issues you had further, please feel free to contact me directly at 773-867-0000 and I will be more than happy to speak to you.

Thank you again for being our guest!

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 12, 2013

I stayed her for one night in a room I shared with my brother. We were flying out of O'Hare the next day so it was convenient. We stayed in a double suite room. Attached to the hotel is a Outback and on the other side is a Hooter's. Not only is the hotel close the the El Train to downtown Chicago but there is also a really nice Dominick's grocery store less than a mile away. Italian and Thai restaurant are within walking distance. You are next to a train and highway but the sound of the train didn't really bother me at all.
The staff were very helpful. The bed was pretty comfortable but I'm usually a fan of Hilton Hotels. The water pressure was amazing and the A/C wasn't noisy at all. I rented a car while in Chicago so I ended driving to a Lou Malnati's pizza about 5 miles away. We passed a Gino's and Al's Beef on the way so there really is plenty of awesome Chicago food nearby. One of the coolest things about this hotel was a tv monitor in the lobby with all of the flights listed. You can even print out your boarding pass. There was a small indoor pool and gym in the basement but no hot tub. The breakfast seemed like you standard express hotel breakfast but edible and parking was free. It may be a bit less noisy if you request a street side room. I really liked this hotel and I would stay here again. It seemed nicer than some Marriott SpringHill Suites.

Room Tip: If you request a room facing the street it may be more quiet since the highway and train are on the...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 14, 2013
Thank you so much for your recent stay with us. And thank you for taking the time to write such a nice review about your experience here. I am so happy that you and your brother enjoyed your experience here. It sounds like you both were able to take advantage of almost all of the amenities we offer and were really able to experience everything that the area has to offer.

We look forward to welcoming you back the next time you are visiting the Chicago area. Thank you again for being our guest!

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 12, 2013

You staff were all very friendly and helpful and I would highly recommend your hotel. Also, the location is great for anyone who needs to move around throughout the suburbs, city, etc.
Please pass on my gratitude to the ladies and gentlemen of your hotel and thank you again!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly K, Manager at SpringHill Suites Chicago O'Hare, responded to this review, July 14, 2013
Thank you so much for taking the time to write such a nice review about your experience here. I appreciate your kind words about your stay with us. I am glad you found our hotel conveniently located and overall great.

We look forward to welcoming you back again the next time you are visiting the Chicago area. Thank you again for being our guest!

Sincerely,
Kimberly Kucaba,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Chicago O'Hare

Address: 8101 West Higgins Road, Rosemont, IL 60631
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Rosemont
#1 Family Hotel in Rosemont
#5 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago O'Hare 3*
Official Description (provided by the hotel):
Make the right choice, make the smart choice! We offer a hot breakfast, parking, and the fastest high speed internet all complimentary. Traveling to O'Hare; use our convenient 24 hour O'Hare Airport shuttle service. It leaves the hotel at :15 and :45 past every hour (please call for pick-up 11pm-6am). Once at airport, make your way to the bus/shuttle center. We pick- up at door #2 (2 times per hour). Located minutes from the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theater and NEW Rivers Casino. Conveniently close to the CTA 'Blue Line'. Take the train downtown to see the Magnificent Mile, Chicago Museums, McCormick Place or many other attractions. Sports enthusiasts will enjoy easy access to Chicago Cubs, White Sox, Chicago Bears and Blackhawk games. Our all suite-property includes spacious rooms which all have a fridge and microwave. Find time to use our Indoor swimming pool and 24 hour fitness center. With over 6,000 sq ft of flexible meeting space, we can help plan your next event. ... more   less 
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Also Known As:
Springhill Suites Chicago o`Hare Hotel Rosemont
Chicago Springhill Suites

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