My husband and I recently went on a short vacation to Chicago. While there, we stayed at this hotel. The parking and entrance were a bit confusing at first - we had no idea where to go. However, once we got checked in we were told about an underground parking garage which was great.
We did have a problem with the first room we were given (we wanted a single King and were given a room with 2 full), but the staff was very helpful and got it corrected immediately.
The only real negatives we had in regards to the room were: 1. The pillows were very small, and flattened out when used. As a side/stomach sleeper, this was a hassle for me and I had a hard time sleeping. 2. The air conditioner didn't seem to work well. I am a very warm person by nature, and the a/c just didn't seem to cool the room off very much.
Other than those 2 issues, the free breakfast was less than exceptional, but that is pretty standard with hotels.
The free wi-fi and free parking, in addition to the great staff, really made this a great stay!