We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Across the street from the convention center but the breakfast buffet could be better” 4 of 5 stars
Review of Hilton Rosemont / Chicago O'Hare

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Hilton Rosemont / Chicago O'Hare to your Saves list
Hilton Rosemont / Chicago O'Hare
3.5 of 5 Hotel   |   5550 North River Road, Rosemont, IL 60018   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #4 of 16 Hotels in Rosemont
Delaware
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Across the street from the convention center but the breakfast buffet could be better”
4 of 5 stars Reviewed November 6, 2013

I stayed for 3 nights for a convention held across the street. The convention rate was $154.75 before the exorbitant Chicago taxes.

Having stayed two years before at the Hyatt across the street, as a comparison I find that the buffet breakfast there to be superior to the Hilton’s, with much more variety of food items. I also found the Hyatt’s lounges to be superior to the Hilton. Nonetheless, the Hilton hotel staff was friendly, the room size more than adequate for a single traveler with a comfortable king bed, and both the bath and room were clean.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 8, 2013
DrHumbug,

Thank you for taking the time to submit a review of our hotel. We are glad to hear you enjoyed your room. We appreciate your comments on our buffet, and we will see what else we can do to make that offering more appealing. If there was something specific you thought should be on the buffet, please send me a note.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

467 reviews from our community

Traveler rating
    189
    194
    52
    17
    15
See reviews for
45
86
41
249
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Forest Park, Illinois
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 5, 2013

We selected this hotel to celebrate our 5th wedding anniversary. During the check in process I specifically asked the clerk if our key cards were coded. We get to the 9th floor and Guess What - our cards did not work. I went all the way back to the desk and stated our cards did not work. I never got a "Im Sorry for the inconvenience". They said nothing. This left a very bad taste in our mouth.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 7, 2013
Michelle M,

I am truly sorry about your experience with my Front Desk team. They are usually quite nice and accommodating. It is understandable how frustrating it is to get all the way to your room and the keys not work. When you get to your 5 ½ year anniversary, please call me personally, I would like to make this up to you. Thank you for completing a review, and I do hope for the opportunity to earn your loyalty back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 26, 2013

I was extremely pleased with this outstanding hotel. The service that I received from this professional staff was extraordinary, especially Justin. The location was ideal for O'Hare commutes and Rosemont business districts. It is also near the CTA train station for downtown. The room was spacious and very comfortable. The bed was very comfortable. The rate was reasonable for this hotel and the season.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 8, 2013
Samuel K,

Great to hear. Thank you for submitting your review about our hotel. I hope your travels will return to you us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

My experience here was outstanding. My husband and I travel occasionally and this was a wonderful place to stay, we were spoiled. AND we had our automobile at the parking garage on site for a week during our trip and it was cared for excellently as well and for a reasonable price. I recommend this Hotel as the BEST in Chicago and area. I was very impressed.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 8, 2013
Marian W,

Thank you for submitting a review of our property. I am glad to hear we exceeded your expectations. Parking does work very easily here especially with our close proximity to the airport. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 23, 2013

I arrived early for my reservation on October 21st, but was still allowed to check in prior to the normal time (I was very grateful for this). I was excited about venturing to the downtown Chicago area to see some points of interest; however, I had no idea where I was going. The front desk clerk, Justin was very helpful in reviewing the "Chicago map" with me, and giving me great hints. Thanks to him, I didn't even get lost!! That evening, I went to the restaurant (Liberty Lounge) to have dinner. The server, Tamicah was working by herself that evening, and was faced with several parties coming in at the same time. Despite the challenges with how busy it became all at once, she continued to exude professionalism and was very pleasant. After dinner, I went over to the lounge to have a cocktail. The bartenders, Irena and Jenny were fabulous, as well as the barback/busser ( I cannot recall his name unfortunately). They worked perfectly as a team, and were very personable with the guests. Their interaction and efficiency clearly kept the customers there longer, myself included. The next evening, when I visited the lounge again, they were slammed with a large party of guests. Despite the number of guests present, Irena and Jenny were poised and professional...smiling the entire time while still maintaining the demands for the drinks. I was impressed!! Having spent a great number of years in the hospitality industry myself, I can honestly say that most people would have been "in the weeds" so to say. If they ever felt that way, it did not show.
There were several other awesome staff members who helped me with a few things too... Marcus at the front desk, (who I kept bugging to make sure I had everyone's names correct), Luther in accounting for working out an error that I had made with my room charges, and all of the other friendly folks that helped to make my stay pleasant.
The food in the restaurant was quite good. The prices are a bit high for both food and drinks, but no more than any other Hilton property. The rooms were comfortable and clean. The skywalk to the convention center was very convenient. The shuttle service was prompt. I have absolutely no complaints!

Tara Thompson

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 7, 2013
Tara T,

Thank you for taking the time to submit a review with such detail. I am truly thrilled to hear abour your positive experience not only in our hotel but Chicago. We do look forward to seeing you again in the Spring / Summer so you can enjoy even more venues in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
56 reviews 56 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 19, 2013

We arrived late at O'Hare and assumed our reservations were for the Hilton at the airport only to find we were at the Hilton Rosemont a few miles away. Fortunately the shuttle runs every twenty minutes and the pickup at Door 3 is just across the street from the Hilton at O'Hare. While the Hilton O'Hare lobby check-in was a "zoo" with a long line, the Hilton Rosemont reception was quick, friendly and polite. The room, king bed, bath (and towels) were perfection for an overnight stay; not one complaint. The bar was expensive but the drinks were fine. Just a quick overnight and out early in the morning back to O'Hare. The shuttle service runs like clockwork - better than I have seen anywhere else while traveling.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, October 21, 2013
Dear MovingOnAlong,

Thank you for submitting your review. Sorry about the confusion with our sister property. I am glad to hear you enjoyed your stay. Hopefully we can be your hotel of choice should your travels return you to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philly
Top Contributor
118 reviews 118 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 17, 2013

Second conference hotel stay for me in as many years. It is a modest sized place, clean, quiet and comfortable. Missing small amenities like a fridge in the room, but it might be available in an upgrade. The restaurant selection is not the greatest, but there's a little coffee shop for bites and snacks. If I had to stay longer than 4 days I'd get some cabin fever. There are restaurants and nightlife a block+ away, the most appreciated is a brand new Fogo de Chao. There's a large movie theatre for something to do as well. A block further in another direction there's a new shopping mall which has a food court. Everything is a bit of a walk without a car so bring comfortable shoes and mind the weather.

Amazingly quiet even though you are within rock throwing distance of OHare. Good construction keeps the air traffic noise almost un-noticable and I'm a light sleeper. This stay I was on the 5th floor looking north. I dislike the shower heads in the bathrooms, so this is my only gripe with Hilton in general.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, October 21, 2013
Dear Hiking Tom,

Thank you for submitting your review. Refrigerators are not available in an upgrade, but they are available upon request. Rosemont does offer a Pace Circulator to transport guests and residents to most of the attractions including the MB Financial Park and the Fashion Outlet Mall. Hope we get to see you for a third conference next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Rosemont / Chicago O'Hare? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Rosemont / Chicago O'Hare

Address: 5550 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#4 Romantic Hotel in Rosemont
#6 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Rosemont / Chicago O'Hare 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport, The new Fashions Outlet Mall, MB Financial Park Entertainment District, and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Cheap Tickets, Orbitz, Hilton Hotels, Expedia, HotelTravel.com, BookIt.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Hilton Rosemont / Chicago O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel Rosemont

Owners: What's your side of the story?

If you own or manage Hilton Rosemont / Chicago O'Hare, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.