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“Hilton Rosemont Chicago” 5 of 5 stars
Review of Hilton Rosemont / Chicago O'Hare

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Hilton Rosemont / Chicago O'Hare
3.5 of 5 Hotel   |   5550 North River Road, Rosemont, IL 60018   |  
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Park for Pennies
Ranked #4 of 16 hotels in Rosemont
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hilton Rosemont Chicago”
5 of 5 stars Reviewed October 4, 2013

Enjoyed my stay for business at the Hilton Rosemont O'Hare. Close to the airport but not AT the airport. Shuttle service was great to and from the airport. The hotel was in walking distance of some good restaurants. Had a great steak dinner and fab dessert at Gibson's just a short walk from the hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, October 14, 2013
Dear Patricia K,

Thank you for submitting your review. Rosemont is truly an upgraded airport location. We look forward to seeing you again on future trips!
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400 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Locust Grove, Georgia
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 27, 2013

This is our second visit to Chicago and DID NOT think twice about staying at this hotel again!! The hotel is walking distance from the CTA (blue line) - very convenient! It's about 40 mins from Magnificent mile area. Hotel is super clean and the employees are really nice. They have room service and its fast....and good!!! We will definitely be back at this hotel when we visit Chicago again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, September 30, 2013
Dear Millie M,

Awesome! Thank you again for submitting a review of your Second Stay! I am glad to hear we continue to exceed your expectations. We look forward to seeing you when you return to the Chicago land area again. Safe travels!
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Scotch Plains, United States
1 review
5 of 5 stars Reviewed September 26, 2013

My wife and I checked in for a 5 night stay for a business trip. We had a tradeshow at the convention center and this is the optimal location. There was a skybridge that connects to the Stephen Convention Center so no need to go outside. This is extremely helpful because we had to wheel some things over and it also rained a couple days and we did not get wet. Staff was friendly and helpful. We had breakast buffet included in our room and it was superior to many breakfast buffets at other hotels. The choices included just about everything you could ever want for breakfast. Bed was extremely comfortable, wifi worked well, room was very clean and spacious. Hotel is only 2 blocks to the train to downtown. There are also many excellent restaurants in the area. I use to travel weekly during consulting and this hotel is excellent for the business traveler. Shuttle to and from airport was a quick and easy 10 min ride. The staff was great with all of our questions.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, October 4, 2013
Dear Charles C,

It is great to hear your week long stay went well. Thank you for taking the time to submit a review! Hopefully we will see you back again for the convention center.
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Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 25, 2013

Hilton, right? More like Milton. It's not at all what Conrad would have envisioned. No refrigerator (not even a mini-bar) in the room. There wasn't a microwave, either. Parking was $22/day. Sad to say, a newspaper wasn't available, either. I was led to believe that the WSJ was on site. However, one had to get up pretty early to get a copy. The staff at the desk seemed friendly enough. But that's where the help ended. Maids spoke no English. Carts were not available for handling luggage. Television only added to the frustration. No menu and it always reverted back to renting movies. I travel a lot and have found that Super 8 gives better service with the same quality for much less of a price.

  • Stayed September 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, September 27, 2013
Dear Marutiak,

We truly appreciate your candid feedback from your most recent stay at our hotel. I can assure you that your comments have been reviewed by senior management. I am proud to say that every single Room Attendant does in fact speak English and is able to converse with anyone. As far as refrigerators and microwaves, we do not stock these in every guest room, but they are absolutely available upon request. We do apologize for falling short of your expectations during your stay and assure your concerns will be addressed. I do hope that you would reconsider staying with us in the future if your travels do bring you back to our area.
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Swampscott, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

I was traveling on business, and after experiencing a horrible day traveling with 4 hour flight delay, arriving at this hotel was a nice respite. Despite the fact that it's a chain, it had a very boutique hotel feel, with intimate lobby and cozy nooks. Very thoughtful touches throughout. Room was very spacious, and bed was very comfy and cozy. I particularly appreciated the pool -- very clean, with relaxing music...a great way to unwind after a long day of travel. Proximity to convention center as well as restaurants/entertainment could not be beat

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, September 27, 2013
Dear Juliekpct G,

Thank you for taking the time to write such a great review. I am glad you had the chance to utilize several of the great amenities this hotel has to offer. We hope to see you again soon sitting by the fireplace!
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Minneapolis, United States
1 review
3 of 5 stars Reviewed September 25, 2013

Nothing special. If you're looking for mediocre, this is the place to stay. Not worth the cost. The bed was very comfortable but that was the only highlight of this hotel room. The breakfast was terribly overpriced.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, September 27, 2013
Dear Afton J,

Sorry to hear you feel we are just average. We do thank you for submitting a review. Our breakfast buffet is competitively priced and is a great value depending on what your breakfast choices are. If you are a light eater, there are several inexpensive choices always available via our a la carte menu as well as from our Grab and Go shop. Travel safe!
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Bloomingto, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2013

The Hilton near the Chicago airport was convenient and comfortable. The business meeting support staff was helpful and the food was good. The only negative I have about this facility is that, like most hotels, they allow smoking at/near the front entrance, so all guests have to walk in/out through a cloud of smoke and can't use the outside front seating area unless you don't mind smoke.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, September 19, 2013
Valda H,

Thank you for taking the time to submit a review. Your comments have great insight for me and the team to consider. Your idea to have an outside area for non-smokers is simple and brilliant, this just became my new priority.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rosemont / Chicago O'Hare

Address: 5550 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#3 Family Hotel in Rosemont
#6 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Rosemont / Chicago O'Hare 3.5*
Official Description (provided by the hotel):
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport, The new Fashions Outlet Mall, MB Financial Park Entertainment District, and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 
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Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel Rosemont

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