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Hilton Rosemont / Chicago O'Hare: Traveler Reviews

3.5 of 5
5550 North River Road, Rosemont, IL 60018
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Hilton Rosemont / Chicago O'Hare
Ranked #8 of 16 hotels in Rosemont
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183 reviews from our community

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Traveler rating
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    89
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Tucson AZ
Top Contributor
169 reviews 169 reviews
49 hotel reviews
Reviews in 70 cities Reviews in 70 cities
80 helpful votes 80 helpful votes
“Good choice if you are flying in/out of Ohare”
4 of 5 stars Reviewed February 11, 2013

The Hilton is conveniently located near Ohare and other major hotels. It is also walking distance from many restaurants.

The hotel itself is very neat, well kept and the service is excellent. It's a large hotel with most of the amenities you would want.

As a Hilton Honor's Gold member, the free breakfast was a bit better than most and was a buffet including Eggs Benedict, scrambled eggs, bacon, sausage and the usual selection of cereals, fruits and breads.

The rooms are nicely appointed and larger than most airport hotels which is not surprising since this is more of a convention hotel (across from the Stevens Convention Center) than an airport hotel; it just happens to be near a major airport.

Just walk west (left) on Bryn Mawr Avenue (the hotel, although a River Road address, is actually on Bryn Mawr) and you will pass Morton's Steakhouse. Just past that is a center with several decent restaurants. You can also visit the restaurants at the Hyatt, if you walk east on Bryn Mawr, just over River Road.

The only issue that I have with the hotel (and Ohare) is that the shuttle bus comes every twenty minutes (outside shuttle doors 2/3). Since the shuttle does not necessarily stop and announce itself, and sine it can park well beyond your line of sight if you're inside the terminal waiting, you could easily miss it and need to wait another 20 minutes until the next one. That's not that big of an issue in the warm weather but waiting outside in Chicago in the winter is not my idea of a great start to a trip. I would think that, being so close to the airport they would run the shuttle every 15 or even 10 minutes. Either that, or make sure that the shuttle driver sticks his head inside the terminal to announce that he is there. While I was waiting there were at least 5 Holiday Inn shuttles, and several from the Hyatt and Sheraton Four Points as well as many others including some low end places. I think this is one area in which the Hilton could step up their game. The next time, I'll just take a taxi.

Other than the shuttle, this is a great place to stay with very helpful and friendly staff and the rooms are large and comfortable. I have stayed here often and will continue to use this hotel when I fly in or out f Ohare.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Prince_of_Peas for Rosemont
Ask Prince_of_Peas about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 12, 2013
Dear Prince_of_Peas,
Thanks for your review of our hotel on Trip Advisor. We appreciate reading that you enjoyed your guest room accommodations and the breakfast buffet. Thanks also for mentioning our close proximity to the entertainment and dining attractions at the MB Financial Park at Rosemont, just steps away.
We are sorry that the airport shuttle service was less that optimum, and will use your comments to make improvements to the shuttle operations.
Thanks for staying with us, and glad to know that you will return when traveling through our area.
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Minneapolis, Minnesota, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Clean, convenient and comfortable.”
4 of 5 stars Reviewed February 5, 2013 via mobile

I've stated here twice in the past month and have been very pleased. The hotel is very clean, including the rooms, the rooms are spacious, the restaurant and bar have decent food including a good breakfast buffet, although the wine at the bar is severely overpriced. They sell $16 bottles for $50. Minor complaint though, I'll probably keep staying here when in the area.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Ernesto R for Rosemont
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 11, 2013
Dear Ernesto R,
Thanks for your review. We’re glad that you found our rooms to be clean and spacious, and that your enjoyed our breakfast buffet. We’re sorry you found some of our bottled wine offerings to be expensive, and hope that you enjoyed your dining experience with us nonetheless.
Thanks for staying with us, and glad to read you will be back again.
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Miami, Florida
Top Contributor
100 reviews 100 reviews
83 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
“Better alternative to the Embassy next door”
4 of 5 stars Reviewed February 5, 2013

Was in town for an annual event. So glad I finally heeded my own advice and gave up on the run down Embassy Suites next door (see my past reviews), A completely different experience, This was more of what I expected from a Hilton property. The rooms were clean and nicely maintained, The hospitality was genuine and effortless from all the staff. The breakfast was solid and didn't cut corners. The parking on the side surface lot made getting in and out much easier than the Embassy parking garage next door. I will be back again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by artieboy for Rosemont
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 11, 2013
Dear artieboy,
We’re glad to read you enjoyed your stay with us, particularly our breakfast buffet and convenient parking lot. Thank you for your review and we’re happy to see you will be back.
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“If you have to stay near the airport, this is a good hotel.”
4 of 5 stars Reviewed February 3, 2013

Staff are lovely, bar and restaurant facilities are good. The shuttle to and from the airport is handy and prompt. Of course you are near freeways etc, and probably only on this local for business, but there are good restaurants nearby, and a few things to walk to. Hotel service was excellent, room quiet and well cared for.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer M about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 4, 2013
Dear Jennifer M,
Thanks for your nice review of our hotel. We’re pleased to know our service was “excellent” and that your room was quiet.
We hope to see you again when travel brings back to the Rosemont area.
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Arlington, Virginia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Near O'Hare, this is the place”
5 of 5 stars Reviewed January 31, 2013

I had business in Rosemont and as a Gold Honors member, I picked this hotel above all others. Every inch of this hotel is designed for the traveller. Connected to the Convention Center and close to O'Hare, the locaion is ideal. Rooms are sumptuously appointed although the location offers no views, but that happens near airports. Fine dining optons closeby , convenient airport shutlle , pool, spa and great onsite restaurant and bar. Could not believe Eggs Benedict included in buffet breakfast! Close to the L (1 block) for downtown commute. A great stay.

Room Tip: Ask for a corner room for extra daylight! They are quieter too boot.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CD R about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 1, 2013
Dear CD R,
Thanks for your review. We greatly appreciate knowing that you selected our hotel above others in the area for all the reasons you stated. Glad to know you also enjoyed our restaurant and bar, and particularly the Eggs Benedict from our breakfast buffet.
Thanks for staying with us, and hope you will do so again when traveling back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rosemont / Chicago O'Hare

Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel
Hilton Rosemont / Chicago o`Hare Hotel Rosemont
Address: 5550 North River Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Rosemont
#11 Business Hotels in Rosemont
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 
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