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Hilton Rosemont / Chicago O'Hare: Traveler Reviews

3.5 of 5
5550 North River Road, Rosemont, IL 60018
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Hilton Rosemont / Chicago O'Hare
Ranked #8 of 16 hotels in Rosemont
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183 reviews from our community

    Trip type
Traveler rating
    55
    89
    22
    8
    9
Date Rating
Minneapolis, Minnesota, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Clean, convenient and comfortable.”
4 of 5 stars Reviewed February 5, 2013 via mobile

I've stated here twice in the past month and have been very pleased. The hotel is very clean, including the rooms, the rooms are spacious, the restaurant and bar have decent food including a good breakfast buffet, although the wine at the bar is severely overpriced. They sell $16 bottles for $50. Minor complaint though, I'll probably keep staying here when in the area.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Ernesto R for Rosemont
Ask Ernesto R about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 11, 2013
Dear Ernesto R,
Thanks for your review. We’re glad that you found our rooms to be clean and spacious, and that your enjoyed our breakfast buffet. We’re sorry you found some of our bottled wine offerings to be expensive, and hope that you enjoyed your dining experience with us nonetheless.
Thanks for staying with us, and glad to read you will be back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
96 reviews 96 reviews
79 hotel reviews
Reviews in 37 cities Reviews in 37 cities
53 helpful votes 53 helpful votes
“Better alternative to the Embassy next door”
4 of 5 stars Reviewed February 5, 2013

Was in town for an annual event. So glad I finally heeded my own advice and gave up on the run down Embassy Suites next door (see my past reviews), A completely different experience, This was more of what I expected from a Hilton property. The rooms were clean and nicely maintained, The hospitality was genuine and effortless from all the staff. The breakfast was solid and didn't cut corners. The parking on the side surface lot made getting in and out much easier than the Embassy parking garage next door. I will be back again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by artieboy for Rosemont
Ask artieboy about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 11, 2013
Dear artieboy,
We’re glad to read you enjoyed your stay with us, particularly our breakfast buffet and convenient parking lot. Thank you for your review and we’re happy to see you will be back.
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“If you have to stay near the airport, this is a good hotel.”
4 of 5 stars Reviewed February 3, 2013

Staff are lovely, bar and restaurant facilities are good. The shuttle to and from the airport is handy and prompt. Of course you are near freeways etc, and probably only on this local for business, but there are good restaurants nearby, and a few things to walk to. Hotel service was excellent, room quiet and well cared for.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer M about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 4, 2013
Dear Jennifer M,
Thanks for your nice review of our hotel. We’re pleased to know our service was “excellent” and that your room was quiet.
We hope to see you again when travel brings back to the Rosemont area.
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Arlington, Virginia
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Near O'Hare, this is the place”
5 of 5 stars Reviewed January 31, 2013

I had business in Rosemont and as a Gold Honors member, I picked this hotel above all others. Every inch of this hotel is designed for the traveller. Connected to the Convention Center and close to O'Hare, the locaion is ideal. Rooms are sumptuously appointed although the location offers no views, but that happens near airports. Fine dining optons closeby , convenient airport shutlle , pool, spa and great onsite restaurant and bar. Could not believe Eggs Benedict included in buffet breakfast! Close to the L (1 block) for downtown commute. A great stay.

Room Tip: Ask for a corner room for extra daylight! They are quieter too boot.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CD R about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 1, 2013
Dear CD R,
Thanks for your review. We greatly appreciate knowing that you selected our hotel above others in the area for all the reasons you stated. Glad to know you also enjoyed our restaurant and bar, and particularly the Eggs Benedict from our breakfast buffet.
Thanks for staying with us, and hope you will do so again when traveling back to our area.
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Buffalo, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beautiful Hotel - sadly their pet policy has changed”
4 of 5 stars Reviewed January 31, 2013

I have stayed at the Hilton Rosemont several different times while visiting Chicago with one, or both, of my mannerly and polite German Shepherd Dogs. Sadly, while making reservations this time, I noticed that their size-restriction had changed from 75lbs to 50lbs. I called the property, and sure enough that is the new policy. I was saddened to hear of the change as the hotel is wonderful: polite and friendly staff, quiet, lovely and clean. On principal, I'll probably not stay at another Hilton anytime soon - not all of us Dog Guardians travel with pooches in our purse!

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HeidiBrewer about Hilton Rosemont / Chicago O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review
February 1, 2013
Dear HeidiBrewer,
Thank you for your comments on Trip Advisor. Although our website verbiage regarding our pet policy was not changed in the recent past, I’m pleased to advise that we have now updated it to indicate “75 pounds maximum”. We have always been very flexible and accommodating with our guests who travel with larger dogs, and hope that you will consider staying with us again when traveling with your dogs to the Rosemont/O’Hare area
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Additional Information about Hilton Rosemont / Chicago O'Hare

Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel
Hilton Rosemont / Chicago o`Hare Hotel Rosemont
Address: 5550 North River Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Rosemont
#11 Business Hotels in Rosemont
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 
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