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“Great Park and Fly Rate” 4 of 5 stars
Review of Hilton Rosemont / Chicago O'Hare

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Hilton Rosemont / Chicago O'Hare
3.5 of 5 Hotel   |   5550 North River Road, Rosemont, IL 60018   |  
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Holiday Sale: from $84/n
Ranked #4 of 16 Hotels in Rosemont
Galena, Illinois
Top Contributor
115 reviews 115 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
“Great Park and Fly Rate”
4 of 5 stars Reviewed December 28, 2012

Stayed here the night before our trip to USVI and couldnt be happier. The room, although VERY small, was fine for a night before an early trip. The bathroom was TINY and barely enough room for one person and literally no counter space. We made it work though as the rate was great, $99 for a night plus free parking for 9 nights. Cheaper than th airport. The shuttel was prompt and we had no problems getting to or back from the airport. The parking was safe and secure. Lots or restaurants close by.

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, January 1, 2013
Dear debijo61,
Thanks for your review and for selecting our hotel to “stay & park” prior to your trip. We’re glad to read that there were no issues with the airport shuttle, and that you found our parking facilities safe and secure.
We hope you will consider us again when traveling outbound from Chicago’s O’Hare International Airport.
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451 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Flower Mound, Texas
Top Contributor
116 reviews 116 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 26, 2012

I would normally stay at the Hilton at O'Hare, but this is the other Hilton property I would recommend. Has a nice bar area and has many nice restaurnats very close, you can walk to Gibsons or Mortons. Ginos East and Giordanos are very close for a deep dish pizza treat. Rooms are very nice, didnt get to the workout area, next time.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, January 1, 2013
Dear Jon U,
Thanks for taking the time to provide a review of your stay at our hotel. There is a lot to do in our area, and I’m glad you mentioned our close proximity to several nice restaurants in Rosemont, all within walking distance.
We hope to see you again when visiting the Rosemont/O’Hare area.
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Tolland, Connecticut
Top Contributor
94 reviews 94 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 9, 2012

My first time at this airport hotel and I won't stay at any others. I was impressed with the fresh look, super-clean rooms and service. I had a good lunch at the hotel restaurant (although a little pricey for a sandwich, chips and soda). For big rooms get the rooms at the end of the hall that are numbered X00. Mine was huge.

Room Tip: Higher floors can get a view of the Chicago skyline.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, January 1, 2013
Dear jlfor,
Thanks for your review. We appreciate knowing that you were impressed with our hotel and won’t stay at any others.
We look forward to serving you once again when traveling back to our area.
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Philadelphia, Pennsylvania
Top Contributor
222 reviews 222 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed November 16, 2012

The very nature of this Hotel is business abounds during trade shows. That's the problem as the services are overly stretched and clearly mediocre especially in the one and only restaurant and breakfast place. The rooms on the other hand are clean and functional albeit small. Location is good for the convention hall...but that is the only reason why you would want to stay here. Expensive for the value.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 19, 2012
Dear RaiDoc,
Thanks for your Trip Advisor review. We’re sorry to read that you felt our restaurant service was “stretched”. Like any restaurant, we do experience peak demand periods, and apologize if our service was not up to par during your visit.
There are many reasons why guest choose to stay at our property over others in the area, but nevertheless, we accept your comments as constructive criticism for our team to improve.
We hope you will allow us another opportunity to demonstrate that our restaurant service is better than what you experienced.
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Sedro Woolley, Washington
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2012

The rooms were very clean as is the case with most of the Hilton hotels. The location is not the best for walking distance to resturants. I have not stayed at this hotel before but it is better then some of the others. It is a bit of a walk to the convention center and if you are going in the summer the walkways get a bit hot.

Room Tip: I was on the top floor and I had an average view but the room had a good place to work.
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 19, 2012
Dear Nate R,
Thanks for posting your comments. We are located very close to the Park at Rosemont which boasts several themed restaurants, movie theatre and bowling alley, all just a 5 minute walk from our hotel. We’re also located directly across the street from the Donald E. Stephens Convention Center, and we are the only hotel on River Road where you can walk across an enclosed sky-bridge to the convention center during poor weather.
Thank you for staying with us, and hope you do so again when travel brings you back to our area.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

The hotel is in pretty in good shape, well located and most of all; very affordable. The CTA Blue line station is just short walk away. The hotel has a friendly staff, which helped me diligently when I need it. The rooms are updated and as usual at Hilton you get a complimentary news paper every day.
There are a couple of restaurants around and a movie theater, not bad in case you get bored.
In summary, it is a pretty nice hotel to stay when you are in business, which was my case. Now if you plan to go for Chicago sightseeing and stuff stop and look for something closer.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 19, 2012
Dear Candrade35,
Thanks for your review of our hotel. It’s nice to read you enjoyed our hotel and friendly staff. Thanks also for mentioning that we’re located very close to the Park at Rosemont which has several restaurants, a movie theatre and bowling alley.
We hope you visit us again when returning to our area.
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Saint Louis, Missouri
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2012

My first time staying at this hotel, and was pleasantly surprised. We go to Chicago often to visit family and need to stay in a hotel that will accommodate our dog. Staff was friendly (check in gentleman was very nice) Room was modern, clean and comfortable. Exactly what I would expect from the Hilton Brand. My only complaint was that I had requested extra towels from their online request tool, and did not receive them...in fact we only had 2 towels, where at other Hilton hotels, I usually get 3. One suggestion to Management is that you need an area for dogs to "do their business" I had to walk across the lot to a little area by another buildings parking lot...and in the cold, it was not fun.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GordonHumbert, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review, November 13, 2012
Dear Consultant7,
Thanks for your review. I’m so pleased that we lived up to your expectations for a Hilton Hotel, and that you found our property to be modern, clean and comfortable. I apologize that the extra towels that you ordered in advance were not in your room upon arrival as they should have been. We have taken steps to ensure this doesn’t reoccur.
Thanks for staying with us, and hope that you will do so again when visiting family in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rosemont / Chicago O'Hare

Address: 5550 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#7 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Rosemont / Chicago O'Hare 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport, The new Fashions Outlet Mall, MB Financial Park Entertainment District, and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 
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Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel Rosemont

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