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“Very Nice Hotel” 4 of 5 stars
Review of Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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Embassy Suites by Hilton Chicago - O'Hare/Rosemont
3.5 of 5 Hotel   |   5500 N. River Road, Rosemont, IL 60018   |  
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Ranked #12 of 16 Hotels in Rosemont
Weymouth,MA
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed October 28, 2013

I usually try to stay at Embassy Suites when travelling and recently had the occasion to stay at this one on my last two buisness trips. It's a very clean hotel with a great location and a great staff. Convenient to the airport with a free shuttle. Nice bar and resturant on site or you can walk across the parking lot to Gibson's Steak House. One of the better meals in the Rosemont area.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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716 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Sydney, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

Mostly everything about this hotel beats anything I've seen in any other North American hotel, hands down. The rooms? Every one of them are suites, and immense by my standards: by itself, the bedroom was just as big as a standard hotel room elsewhere, then add a compact washroom and a comfortable outer "living room" (where the sofa folds out into a bed)... and each of the three rooms equipped with its own sink! Like a previous reviewer mentioned, the decor may seem a bit dated (late '80s/early '90s), but is actually well kept and looks like it was installed just yesterday.

And if you think the suite is the end of the story, think again. Almost every suite on the six floors opens overlooking the generously vaulted dining area, the site of the sizeable morning buffet breakfast (with eggs made to order) and the evening manager's reception (with complimentary beverages, both alcoholic and non, and a humble variety of finger foods). A walk around the ground floor area will reveal the restaurant (my only bone of contention with the place as I clearly felt I was not welcome there, but with breakfast and reception taking place far away from that place, it hardly mattered), a quaint gift shop, a few conference room areas, and a pool/whirlpool with stairs leading to a modest exercise room (which will probably meet most travellers' needs).

And again, if you think that's the end of the story... A five-minute walk straight through the parking garage brings one to the "Playground" (a grouping of restaurants, varied in theme and with diverse menus to please many a person, all centred around an open skating rink which doubles as an AstroTurf playing field in warmer months. And adding yet again to the location value of the place, cut to the left of the steakhouse (to your left when emerging from the parking garage) and you'll see the Fashion Outlets of Chicago mall, just across the street. True, you're about a half hour drive away from the Old Town and Lincoln Park areas, but you've got so much to explore in terms of food and shopping just nearby!

In conclusion, the Embassy Suites Chicago O'Hare Rosemont impressed me so that I would seriously consider looking up any Embassy Suites location for future trips across North America. I literally felt like I was on a cruise or a resort... only there was a whole city accessible at any time. I DEFINITELY recommend this place.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United States
1 review
4 of 5 stars Reviewed October 26, 2013

This hotel had the most comfortable bed I have been in for a long time. I had a great night sleep. The rooms were clean. However the rooms have french doors to the outside of the room, which is open to the lobby/eating area below which lets of lot of noise into the front part (seating area) of the room. There is an "Old" feeling to the room. Tarnished door handles, a light switch that lights up when it's turned off, some old wooden furnishing. However it was obvious that the bed/frame was newer along with fresh wallpaper, etc. Felt the cost of the hotel was quite high for what you get.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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Naples, Florida
2 reviews
5 of 5 stars Reviewed October 25, 2013

Nihada & Ana at the front desk went above and beyond to make sure my stay was above expectations. Very friendly, very knowledgeable, they went out of there way to locate answers for me, make reservations, and treat me like a friend, so that my short stay in Chicago was maximized. They care!! You would think they owned the hotel. I will most definitely stay there again. The room was large, clean & very comfortable. The shuttles to and from the airport were fast & reliable, and you can walk to the train station. A great hotel!! Sincerely, Michael - Naples FL

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

This Hotel has one of the best hospitality I've experienced.
Great personalities at the front desk, makes you feel welcome.
Starting with Emma (Shift Manager) to Ana C, Isabel V, Nihada and Najia.
Very well organized happy hour, the food and drinks (choices are one of the best).
Extra thanks to Emma and Ana for going the distance to make sure my reservation(s) is taken care off for the weeks ahead.
I strongly recommend this hotel and it's only minutes from the airport.
Thank you Girls!!

Room Tip: Corner suites facing the city on the eighth floor
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 23, 2013

I could write positive feedback about the hotel in abundance. I could also write about many positive interactions with staff. A particular standout is Jason M at the front desk. He is fun, professional, and most of all ready to solve any issues should they arise. I will continue to frequent this location due to its many attributes but first and foremost because of my experience with Jason. Thanks to all and please look up Jason if you visit.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Embassy Suites Chicago O'Hare, United States
1 review
5 of 5 stars Reviewed October 22, 2013

Convenient to both airport and downtown without the downtown congestion and parking issues. Less than 10 minutes from ORD baggage claim or 10 minutes from rental car pickup. With light - moderate interstate traffic we found trip to downtown Chicago to be about 15-20 minutes. Complimentary shuttle to and from airport for those who prefer to avoid rental cars or who wish to defer rental car pickup until next morning or turn in rental car evening before departure. ACE Rental car highly recommended as its rates were ~ 1/2 of my normal Budget, AVID, Hertz or Dollar

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites

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