We spent Easter weekend in Chicagoland visiting our children and stayed here based on location and we thought it would be lovely to stay at a 4-star hotel. Our kids had stayed here a few weeks before and told us about the comfortable beds...
Pros: the beds were very comfortable; restaurant staff was very friendly; brunch was delicious.
Cons: The first night, there was a long, black hair on my side of the bed (I'm blond) also I felt something strange on the bottom of my foot when I got into bed, turned on the light to see and there was a cellophane gum wrapper or something like it on my foot - don't know if it was in the bed or on the floor. The next morning we went to meet our kids for breakfast and my husband put the "don't make up the room" sign on the door. (I hadn't yet told him about the hair or cellophane). The housekeeping lady (who had short blond hair) asked him if he was sure and he said yes. After breakfast my daughter went with me to the registration desk to tell about the hair/cellophane. The woman quickly offered us a different room which we didn't want because my husband and I were staying next to our son-in-law's mother and we wanted to stay on the same floor. So we got two comped breakfasts for the next (Easter) morning. My daughter insisted that the linens in our room were to be changed, the woman said of course and that it would be done immediately.
When we returned to the room after breakfast, my husband mentioned that he had noticed a starburst wrapper next to my side of the bed. I looked and it actually was a Starkist tuna wrapper from one of those individual pouches of tuna. (It stayed there the whole duration of our stay - from Friday until Monday.)
We left for the day and returned that evening expecting clean sheets. Nope. The room had not been touched. Granted, we had put out the sign that morning to NOT change the room, but after speaking to the woman at the desk, she assured us that the bed would be changed right away.
The window: There are approximately foot high windows at floor level. Our two year old granddaughter came up to visit and was looking out at the traffic. What we didn't realize until that evening was that the window was un-latched the whole time we'd been there and she could easily have fallen out. I noticed another reviewer mentioned the window issue - I would think that it would be against some kind of building code to have windows at floor level that are possible to open. Never mind that there was no screen.
This morning when we were getting ready to leave I pulled the sheets down and there were stains on the sheets. Uck. Our towels were mismatched - some had the Heavenly Whatever logo, others didn't. Also they were frayed and the hems were coming undone. There were globs of dust and a piece of something hanging out of the overhead vents.
When we checked out this morning and told about the bed not having been changed as promised, she very smilingly told us that there was nothing that could be done. Once the sign was up, housekeeping was not allowed to go in and there was no way for the desk to know if housekeeping had been there or not. What? Makes no sense.
So to recap: we were very disappointed that a hotel with such a good reputation was so lacking. I've stayed at 2 star motels that are much cleaned and safer. Parking was super expensive -$25/night but the gates weren't down so why bother? One more thing - hot tub wasn't working which is just as well because there was debris at the bottom...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.