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“Great place to land” 4 of 5 stars
Review of The Westin O'Hare

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The Westin O'Hare
4.0 of 5 Hotel   |   6100 North River Road, Rosemont, IL 60018   |  
Hotel website
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #2 of 16 Hotels in Rosemont
Certificate of Excellence 2014
Saint Johnsbury, Vermont
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Great place to land”
4 of 5 stars Reviewed July 20, 2014

Family trip to Chicago. Great room and amenities. Loved that pool, hot rub, and fitness center were open 4am to midnight! 24 hour too. Service. Near train, other din in, and casino! Restaurant was okay. Staff were great.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 24, 2014
I am so happy that you and your family had such a wonderful experience.
Thank you for taking the time to write a review on Trip Advisor. We really appreciate all your kind and honest words.
We thank you and cannot wait for your return.
Be Well,
Susan T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

Traveler rating
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375
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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Dallas, Texas
1 review
5 of 5 stars Reviewed July 18, 2014

The Westin O'Hare is a great location nad has outstanding customer service. This is first time that I have stayed here as our conference moved from another hotel. This is a very nice hotel. The room was a god size and very clean. The staff at the front deks was very friendly and helpful.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 20, 2014
We really appreciate you taking the time to write such a wonderful 5 star review!
I am thrilled that we exceeded your expectations.
We really do strive to ensure every stay is a stress free one!
Thank you again for all the kind words about our property and our team! I will be sure to pass it along to everyone.
We look forward to seeing you again very soon.
Thank you very much.
Susan T.
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Niles, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 16, 2014

This hotel gave me hope back for customer service! Once they found out that we were there celebrating my daughter's bday, they went above and beyond!! The room was clean and excellent view! We ate in the restaurant and the service was also wonderful there! Managers were friendly and cooperative. Thanks for a wonderful time, if I am ever staying in Chicago again, I will stay there!

Room Tip: I enjoyed the face that our room had a view of the airport. As far as wi-fi, it does cost and this...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 18, 2014
Thank you very much for posting a 5 star review on Trip Advisor!
We are so happy that your experience was so fantastic.
Thank you for all the very kind words about our team and their excellent customer service skills.
We want to make sure you are truly satisfied every single time.
Thank you for your loyalty and time.
We look forward to your speedy return.
Thanks again and Be Well.
Susan T.
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Maryland
Top Contributor
138 reviews 138 reviews
135 hotel reviews
Reviews in 87 cities Reviews in 87 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed July 14, 2014

Very nice stay here. Room was large and comfortable. Very clean. Nice. Staff at front desk were excellent. Hotel gym was good. Cardio and free weights. Lots of parking although you may need to walk a bit on a busy weekend.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 18, 2014
Your review was greatly appreciated! I am thrilled that you were able to have a true Westin experience.
We are very grateful for your thoughtful words about our front desk team and property.
We appreciate your loyalty and honesty.
Thanks again and we cannot wait for your return!
Have a great weekend.
Be Well,
Susan T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2014

The Westin O'Hare is a great location. You are close to downtown and can walk over to the train station You can also walk to the Entertainment district which has movies, Bowling, Restaurants, Comedy shows and other entertainment. I especially appreciate Denise, the concierge who has helped us in so many ways of giving us great tips and ideas. She has really made us feel welcome and is very knowledgeable and has such an upbeat personality. We are looking forward to her assistance next time we are in town.

Room Tip: The rooms are spacious and quiet. You cannot hear noise in the hallway or in the other rooms. Very c...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 18, 2014
Wow! What a fabulous review. The 5 Star review is so truly appreciated..
I am so happy that you had such an enjoyable stay with us.
We do ensure that every stay is rejuvenating and stress free.
I am so happy you were able to connect with our Concierge, Denise. She really is a shining star at the Westin. Her years of experience have made our guests very happy! We are lucky to have her on our team. I will be sharing all your kind words with her.
Thank you again and we look forward to your return.
Be Well,
Susan T.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garland
1 review
5 of 5 stars Reviewed July 13, 2014 via mobile

My husband and I stayed here with our dog on our way to the airport. The staff was friendly helpful and attentive. Even when calling on the phone to ask questions before our stay they were helpful and were happy to help. The room was very nice. For the price in the area we were worried but very happy we stayed. We ordered the bone in rib eye for our dinner and it was well worth the price. Being so close to the airport we thought we would hear the airplanes going by but nope not a sound. Was a great stay we will stay here again when we visit Chicago again.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 18, 2014
Thank you for taking the time to write such a lovely review regarding your recent stay at The Westin O'Hare.
The 5 stars are very much appreciated by all of us.
We work hard to provide exceptional service and when we receive feedback like yours, it really puts a smile on our face!
I am so happy that you, your husband and even your dog were comfortable!
I am so glad that you were able to dine in our new restaurant. It sounds like you enjoyed the steak!
I hope that your dog was able to enjoy the bone. ;)
Thanks again for your delightful review and we look forward to seeing you soon!
Take care and Be Well.
Susan T.
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Smyrna, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I've stayed at many hotels, and I must say this had to be one of the nicest hotels I have been at. The Lobby is fantastic. The Amenities were over the top, and I was able to effortlessly visit and come back. There is a 25 dollar parking fee so be prepared for that, but I still didn't find the total cost too terribly bad for the hotel.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, July 13, 2014
Thank you for taking the time to write such an outstanding review on Trip Advisor.
We are very grateful for the 5 stars. I am so pleased that your stay was stress free and rejuvenating. That is the true Westin way.
Thanks so much for your loyalty and we cannot wait for your return!
Have a great day.
Be Well,
Susan T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin O'Hare

Address: 6100 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Rosemont
#2 Family Hotel in Rosemont
#3 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Official Description (provided by the hotel):
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin

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