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“Staff and overall hotel experience” 5 of 5 stars
Review of The Westin O'Hare

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The Westin O'Hare
4.0 of 5 Hotel   |   6100 North River Road, Rosemont, IL 60018   |  
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Breakfast for 2 Included
Ranked #3 of 16 Hotels in Rosemont
Oswego, Illinois
1 review
“Staff and overall hotel experience”
5 of 5 stars Reviewed September 22, 2013

The staff and concierge at the Westin O'hare were extremely helpful. The room was extremely clean and comfortable. We stayed in September , 2013. Denise the concierge was helpful giving us options of where to eat. We went to the casino which is close enough to walk to. Our overall experience with the hotel, the staff and the location was very good.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, September 30, 2013
Wow! What a wonderful review.
I would have to agrre the Westin O'Hare does have the most sensational staff and Concierge.
We work very hard at ensuring your stay is unforgettable.
Thank you for all the kind comments and I will pass them along to our hard working team.
I was so happy to hear that you were able to enjoy the area. Our location is ideal for shopping, dining and loads more........
Thank you again and please hurry back soon.
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688 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 21, 2013

Great meeting facilities and location close to the airport. The Westin is still close enough to a number of restaurants in the neighboring areas. Staff was very friendly and accommodating, food was excellent.
I would return here again.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, September 22, 2013
Thank you so very much for wonderful review regarding your stay.
We are thrilled when our guests truly have a Westin Experience.
I will pass it along to our hard working team.
Thanks for the wonderful feedback and we look forward to your return.
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2013

I had booked the room using Hotwire.com for my boyfriends birthday. Came into check in and the ladies; Denise-the concierge and Janice-the front office agent took such good care of me. First, Janice upgraded my room to this beautiful King room on the preferred stayers level and she comped my parking which was 25 dollars per night. Denise then came with a bunch of goodies. She gave my boyfriend and I two vouchers for a breakfast buffet, she gave us coupon passes for the mall, she even gave us slot play at the casino. I walked right in feeling welcomed and they made me feel very special and important. The room was amazing. It was very clean and the bed was so comfortable. We also went to the indoor pool which was nice. Nothing amazing but it was clean and we had fun. I definitely would recommend this hotel to anyone coming off a business trip or for just a casual get away. All the perks were great and made the day more enjoyable. Make sure to ask for Denise. She was awesome!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, September 14, 2013
Thank you so much for the amazing review. It sounds like you really had a true Westin experience.
I will pass along all this terrific feedback to our team and show them that their hard work
really makes a difference.
FYI... We are adding a full service Starbucks as well as a total Lobby renovation in 2014.
We will be even more amazing.
We cant wait for your return and thanks for the feedback.
See you soon!!
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Canton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 6, 2013

There were many good parts about my recent stay at the Westin O'Hare at the end of August, 2013. Beds are comfortable, staff were reasonably friendly during the stay, the restaurant is pretty good for an airport hotel. However, one overriding disappointment has ruined my experience at this facillity. My IPad was stolen at the Westin. It happened in such a quick instant that it's still hard for me to believe it was stolen, and I'm left with the feeling that it was well orchestrated and a very sophisticated theft.

So, don't be fooled by the supposedly good reputation of the Westin and Starwood brands - beware that thefts can happen in an instant, even in an expensive and, presumably, higher-end facility.

Another disappointing aspect of this event is that the follow up from the hotel has been utterly lacking. I can identify almost to the minute when this theft occurred. Hotel security promised to follow up and they haven't. I logged in a call to the GM, a very inexperienced manager, whose only response was to tell me that the hotel doesn't have a theft problem. I would add: that he knows of.....I was very unhappy when I realized that the theft took place, but I've become angry as the days pass that the customer service is non-existent.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

The hotel was in a pretty good location, close to the airport. The food in the hotel was a little expensive. I suggest ordering in or going out. The ice machine on our floor was out of order but staff was quick to help out. The room was clean and had a good amount of space. Overall I would stay again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review, September 5, 2013
Thank you for taking the time to write a review about your recent stay at the Westin O'Hare.
We appreciate all your feedback and the wonderful things you had to say about us.
We do strive to ensure everyone receives a true Westin experience.
I will pass this along to our team, so they know all their hard work doesn't go unnoticed
Thanks again.
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Virginia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 31, 2013 via mobile

Canceled flight brought me to the Westin O'Hare. This is a very good hotel! It checks all the boxes for nice and clean rooms, easy shuttle to/from ORD and tasty food in the restaurant. But what impressed me the most was how friendly and helpful each staff member was that I interacted with during my stay. Great experience with the front desk, restaurant staff and the shuttle bus driver. Here at Westin O'Hare, I have the feeling, guests are appreciated. If I needed a room near ORD again, I would not hesitate going back to Westin. Great value!

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Public Relations Manager at The Westin O'Hare, responded to this review, September 3, 2013
Thank you so much for terrific review!!
I was so glad to hear that you were pleasantly surprised about how much we care.
I will agrere with you 100% that the Westin O'hare does care about each and every guest.
It is our misson to ensure every guest leaves our hotel knowing that we want them
to return sooner than later.
I will pass all this wonderful feedback along to the team!
It was truly our pleasure and we cant wait for your return.
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Glasgow
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 29, 2013

This was my 3rd visit to the Westin O'Hare and it is still as wonderful as the first time.

The shuttle was a little hard to find but a friendly pilot helped with the navigation. Shuttle was quick and clean, no problems with the driver (lovely guys, the lot of them).

I was keeping secret from my friends and the check in desk were very helpful about being discreet.

Denise, the concierge, deserves a medal for all the help she gave myself and several of my friends.

The lobby area was large enough for about 80 of us to mill around. The cafe was a little pricey and not really worth real money.

I chose to go green again this year: not take maid service and receive 5 Westin Dollars to spend at their shops. This is the only reason, again, that I bought something from their shop. Service was slow as there was only one person on the counter who was also running to the back to make stuff and take orders.

Wifi is free still on a stretch of the lobby, seats are comfortable. Business center still has 2 Macs and 2 PCs, colour photo copier, black and white printer, fax etc.

Someone searched for their price on a hotel website and got it for about 60 bucks cheaper than others, so look around before booking.

Room Tip: Try and get one facing the water tower. Beautiful views from it.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan T, Public Relations Manager at The Westin O'Hare, responded to this review, September 3, 2013
Thank you so much for all the wonderful feedback regarding your stay with us.
We were so happy that this was your third visit with us. We pride ourselves on giving our guests a true Westin experience.
I was thrilled to hear that Denise our famous Concierge was so helpful. She truly is a Rockstar!
I will be sure to let her know.
I am glad that you were able to utilize all of our wonderful amenities, like free lobby Wi-Fi and
our amazing free airport shuttle.
Again, we appreciate your loyalty and cant wait to see you again. Lets make it a fourth time!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin O'Hare

Address: 6100 North River Road, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Rosemont
#4 Business Hotel in Rosemont
#6 Romantic Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Official Description (provided by the hotel):
Conveniently located, The Westin O'Hare is just minutes from O'Hare International Airport. We provide complimentary shuttle service that departs the hotel approximately every 20 minutes. ... more   less 
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin

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