There were many good parts about my recent stay at the Westin O'Hare at the end of August, 2013. Beds are comfortable, staff were reasonably friendly during the stay, the restaurant is pretty good for an airport hotel. However, one overriding disappointment has ruined my experience at this facillity. My IPad was stolen at the Westin. It happened in such a quick instant that it's still hard for me to believe it was stolen, and I'm left with the feeling that it was well orchestrated and a very sophisticated theft.
So, don't be fooled by the supposedly good reputation of the Westin and Starwood brands - beware that thefts can happen in an instant, even in an expensive and, presumably, higher-end facility.
Another disappointing aspect of this event is that the follow up from the hotel has been utterly lacking. I can identify almost to the minute when this theft occurred. Hotel security promised to follow up and they haven't. I logged in a call to the GM, a very inexperienced manager, whose only response was to tell me that the hotel doesn't have a theft problem. I would add: that he knows of.....I was very unhappy when I realized that the theft took place, but I've become angry as the days pass that the customer service is non-existent.
- Also Known As:
- The Westin o`Hare Hotel Rosemont
- The Westin o`Hare Hotel
- Westin Hotel Rosemont
- Westin Hotel o Hare
- Westin Rosemont
- Rosemont Westin
- Official Description (provided by the hotel):
- Conveniently located, The Westin O'Hare is just minutes from O'Hare International Airport. We provide complimentary shuttle service that departs the hotel approximately every 20 minutes. ... more less
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