The Westin is well located near O'Hare airport. The property is also close to the Rosemont EL station for a roughly 30 minute trip to the loop. The hotel has a shuttle service which i found a tad slow to arrive....it is depressing to see shuttles picking up passengers with, what seemed to me, a quick return rate and i waited nearly 25 minutes for the Westin shuttle.
I am a platinum member so had an upgraded room that was nice, clean and cool.
Checkin was friendly and efficient.....i received breakfast coupons for the restaurant, room service or the snack bar in the lobby. Had breakfast at the restaurant one morning and the snack bar the next. The coupon clearly stated a maximum value of thirty dollars...no problems at the restaurant. At the snack bar, i was told ten dollars....no explanation, no sorry just ten bucks. I showed the coupon and it was nope, it is a mistake....not thirty only ten. As i had to catch the train to town I did not bother arguing .This was not the only time i noted that the evening staff seemed way friendlier than the morning staff. Desk staff in evening were great...in the morning, they could not even answer quick questions about the city without making me feel like I was intruding on their day.
I took advantage of the make a green choice program but make sure you understand that there is no service....not even your garbage can is emptied.
Great value for the money...I highly recommend getting a free SPG membership to build up points for upgrades etc.
Only big issue was spotty hours in the lobby shop which is not owned by the hotel. Two of the four nights i stayed saw me waiting for them to reopen from break....20-30 mins past the time noted on the sign. This is a relatively minor annoyance but when all one wants is a snack, tough to sit and wait.
- Also Known As:
- The Westin o`Hare Hotel Rosemont
- The Westin o`Hare Hotel
- Westin Hotel Rosemont
- Westin Hotel o Hare
- Westin Rosemont
- Rosemont Westin
- Official Description (provided by the hotel):
- Conveniently located, The Westin O'Hare is just minutes from O'Hare International Airport. We provide complimentary shuttle service that departs the hotel approximately every 20 minutes. ... more less
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