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The Westin O'Hare: Traveler Reviews

4.0 of 5
6100 North River Road, Rosemont, IL 60018
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The Westin O'Hare
Ranked #6 of 16 hotels in Rosemont
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448 reviews from our community

Traveler rating
    173
    141
    80
    33
    21
See reviews for
Families
57
 
Couples
60
 
Solo
79
 
Business
222
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Darien, Connecticut, USA
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Quick Business Overnight”
4 of 5 stars Reviewed December 17, 2012

This hotel is conveniently located close to the airport and some of my clients. The facilities are nice, modern and clean. The lobby is spacious, clean and inviting.

The room I had was clean, and comfortable. The desk had ample space to work (even with a room service tray). There are no outlets by the beds which makes it a challenge as I use my phone as my alarm clock ( and many of my colleagues do as well). Fortunately there is an iPhone docking radio and I could use that, however I could not charge my BB next to the bed.

Room service was prompt, however a medium steak came well done. (it was still good).

Breakfast at the restaurant was slow. While it is a buffet, it took us numerous times of getting the waiters attention to settle our bill.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Wandering-from-CT about The Westin O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review
January 7, 2013
Good Morning! I was delighted to read your review about your most recent stay with us at the hotel. I'm glad you enjoyed not only the convenience of our location but the warmth of the room and cleanliness of the property. I appreciate you telling us about the service you received at the restaurant. I will be sure to pass along your feedback to our DIrector of Food and Beverage so he is aware of this. I do hope that you will stay with us again in the future for another relaxing stay.
Thank you again for your honesty and have a wonderful rest of your day.
Lyss Remaly
Westin Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Comfortable”
5 of 5 stars Reviewed December 13, 2012 via mobile

Wonderful staff! Love the free early morning/late night shuttle to the airport! Love the breakfast bar, they make Starbucks concoctions! Room service and food was really good. Very comfortable beds. I'd stay here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MizzLCS about The Westin O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review
December 26, 2012
What a delight to read such kind words about our property. Thank you so much for taking time out of your day to let us know about your stay with us. We are beyond delighted that our staff was able to provide you with a memorable and refreshing stay. We look forward to having you stay with us again in the hotel in the future.
Thank you again for your kind words and have a wonderful holiday season
Lyss Remaly
Westin Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great service! Beautiful rooms!”
5 of 5 stars Reviewed December 6, 2012

My stay was set by "Janice" at guest services, who was very pleasant, helpful, and went out of her way to make me feel welcome. The experience continued when I saw the large room with a very comfortable King bed and huge (50+") flat screen. Bonuses were the healthclub and pool which were five star. I always enjoy Westin Hotels - but it was Janice who made this one better than most!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bob H about The Westin O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review
December 10, 2012
Good Morning,
I was beyond excited to read the kind words you had to say about Janice. I truly appreciate you taking the time to recognize her. Please know that I will be sure she is acknowledged by management for her superior service and making your stay a most memorable one. I do hope you will return in the future for another wonderful stay at the hotel.
Thank you again for your kind words and I hope you have a wonderful rest of your day.
Be Well.
Lyss Remaly
Westin Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“No outlets”
4 of 5 stars Reviewed December 5, 2012 via mobile

Great stay and as usual, but I wish there were electrical outlets near the bed so I can charge my phone (which I use as an alarm) The only outlets I could find were on the desk.

I ate at the onside restaurant and the food and service were great. The receptionist gave me a coupon for a free glass of wine when I mentioned I was eating there.

Stayed December 2012, traveled on business
Was this review helpful? Yes
Ask Canada_gal_1 about The Westin O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review
December 10, 2012
Good Morning,
Thank you for taking time to let us know your honest feedback about the electrical outlets. I do apologize for any inconvenience this may have caused. I was glad to see that you enjoyed the restaurant and we were able to provide you with a glass of wine after a long day. I do hope that you enjoyed your stay and you had a refreshing expereince. I greatly appreciate your honesty and I hope that you will stay with us again in the future.
Thank you again for your time and I hope you have a wonderful rest of your day.
Lyss Remaly
Westin Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brooksville,fl.
1 review
“Thanks to Staff Jennifer (?) and Kerry Carmichael”
5 of 5 stars Reviewed December 5, 2012

I left reading glasses the a.m. of 11/30/12 and these ladies followed through w/ my calls to retrieve and send them back to me in Fl. Too often the ball is dropped in this situation but they exhibited tremendous diligence,professionalism, and perseverance to get the job done. They are to be commended for their actions, they mirror the high standards the Westin O'hare displays during my stays there. Thanks again to these two and any others that may have assisted, as well as the mgmt. for having such great employees as these.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ned B about The Westin O'Hare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyss R, Manager at The Westin O'Hare, responded to this review
December 10, 2012
Good Morning,
How exciting to read such wonderful words about our employees. The whole team takes pride in providing superior service to our guests but it is always wonderful when one member of the team makes an experience memorable for a guest. I am so glad Jennyfer was able to find your glasses and assist in getting them to you as soon as possible. I will be sure she sees your kind words and she is recognized accordingly for her service. I do hope that you will stay with us again in the future for another great stay.
Thank you again for your time and kind words.
Have a wonderful rest of your day.
Lyss Remaly
Westin Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin O'Hare

Also Known As:
The Westin o`Hare Hotel Rosemont
The Westin o`Hare Hotel
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin
Address: 6100 North River Road, Rosemont, IL 60018
Phone Number:
Region: United States > Illinois > Rosemont
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Rosemont
#4 Business Hotels in Rosemont
#7 Family Hotels in Rosemont
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Conveniently located, The Westin O'Hare is just minutes from O'Hare International Airport. We provide complimentary shuttle service that departs the hotel approximately every 20 minutes. ... more   less 
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The Westin O'Hare
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