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“A better Experience” 4 of 5 stars
Review of Aloft Chicago O'Hare

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Aloft Chicago O'Hare
3.0 of 5 Hotel   |   9700 Balmoral Avenue, Rosemont, IL 60018   |  
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Ranked #14 of 16 Hotels in Rosemont
appleton
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“A better Experience”
4 of 5 stars Reviewed November 15, 2013

It's been a few years since I stayed here. My visit this time was better than my last visit. Since then there are more restaurant/bars across the street. Check-in wasn't as messy as it was the last time I was here. Checkout time is noon which I think is pretty generous. Free bottled water in the room. Stayed in room 323.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed November 12, 2013

The room is fine but it's an urban hotel which feels more like a warehouse/loft apt than a hotel. There is NO RESTAURANT & NO ROOM SERVICE! You have to leave the hotel for food.
The meeting rooms are extremely small and the hotel staff does not seem well versed in the hospitality business. No where near the service of Marriott or Hilton chain.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, November 26, 2013
Thank you for reviewing the hotel. The hotel does not offer room service but is located in walking distance of numerous restaurants and the Fashion Outlet Mall of Chicago.
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DC
Top Contributor
119 reviews 119 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 11, 2013

Great location with an airport shuttle and several food options. The evening shift at the front desk is a delight and offers great choices for dinner. Rooms are modern and well appointed with roomy shower and mini fridge. Blackout blinds really work - I can attest since room 220 looks over a massive video billboard. The chefs at breakfast offer a smile and good food. As for the shuttle drivers, each was helpful with maps and tips for the city.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 7, 2013 via mobile

Was here for a national conference. Hotel normally stay at was booked so Aloft was next option. Glad we stayed here. It is a fresh atmosphere with lots of things to do around it. The room was not what I expected; hard to describe but was a cool concept. The hotel in general is modern, bright, with lots of attention to details. Staff were helpful and friendly. Was my first stay here and I will definitely consider staying here next year.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, MA
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2013

This is my first stay with Aloft -- my client recommended it, and with the free airport shuttle it was convenient for my overnight business trip. It won't be my last stay with Aloft, I'm sure. I was very pleasantly surprised! I loved the look of the place -- neither the lobby nor my room was typical hotel décor. It felt friendly, comfortable, minimalist/uncluttered. The lighting was interesting (who knew blue lights in the elevator could feel joyful?) I loved the color scheme, the staff was very friendly. The bar was inviting, with big screen TV's, sound loud enough to hear but not so loud it stifled conversation. There is a pool table in the lobby, and a corn hole game set up outside, which is great for business groups to unwind and have some down time.

The breakfast (not included) is minimalist -- it's grab and go. I wouldn't bother getting the omelet if I went again. Stick with the bagels w/peanut butter or the breakfast sandwich.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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scott g, General Manager at Aloft Chicago O'Hare, responded to this review, November 26, 2013
You are correct, the Aloft chain continues to grow. We now can serve you in Bolingbrook, Downtown Chicago and Rosemont. We now have over 60 Alofts world wide! Thank you for your review.
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Ann Arbor, Michigan
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 6, 2013

This is my first stay at Aloft. I stayed at Westin O'hare earlier this year but wanted to try this Aloft concept this time. I would say my stay is below my expectation.

Pro:
1. New and clean room
2. Location not too far from the airport
3. Friendly staffs

Con:
1. Shuttle service. They do not serve T5 on a regular basis. You need to call to request a shuttle to T5. This information was NOT listed on their website or in the confirmation email.

After waiting in the hotel shuttle area of T5 for >30min, I decided to call and ask. I was told that I need to request one, otherwise they do not serve T5. so I did. Was told that a shuttle will arrive in 7min. I waited for another 20min, no shuttle came. Called again. Was told that the driver's radio was broken so they don't know where the shuttle is. Asked me to wait for another 5min or so. Finally after standing in the chill wind for 1hr, the shuttle arrived.

Interestingly, when I asked the driver why they don't serve T5, I was told that "we mainly focus on domestic travellers". That seems a joke to me after I had seen several Quality Inn, Super 8, Days Inn, and Best Western shuttles in the last 1hr (let alone the fact that all the big chain hotels like Fourpoints, Courtyard, Holiday Inn, Sheraton, Westin, Hilton, Crown Plaza, Intercontinental, Renaissance, etc serve T5). It is a shame that Aloft O'hare at a night rate of $150-160 cannot even match with Super 8 or Best Western.

2. Noise issue. Though the room is new and clean, the heater/AC is terribly noisy. I was waken up by it several times (I am usually pretty good at sleeping in a hotel room)

Next time I will avoid Aloft O'hare and get back to Westin O'hare. Or maybe Sheraton or Holiday Inn (at least they are cheaper)

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, November 26, 2013
I apologize for the inconvenience with the shuttle during your stay. I will review this with our staff.
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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

Had a great stay here at the aloft O'hare. Across the street from the new outlet mall. Staff was very friendly. rooms where spacious and had a nice touch. Shuttles operated perfectly. Also used the local shuttle for drop off and pick up at local restaurant. I would stay here as my first choice when needing a hotel near O'Hare.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, November 26, 2013
Great review. I am glad we are your hotel of choice by O'hare. The Aloft does have the best location in Rosemont.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Chicago O'Hare

Address: 9700 Balmoral Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Chicago O'Hare 3*
Number of rooms: 251
Official Description (provided by the hotel):
Conveniently located just minutes away from the airport, the Aloft Chicago O'Hare offers all travelers a new experience with a loft inspired design as well as lounge, 24/7 gym, and indoor pool. ... more   less 
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Also Known As:
Aloft Chicago o`Hare Hotel Rosemont
Aloft Hotel Rosemont

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