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“Great Property” 4 of 5 stars
Review of Aloft Chicago O'Hare

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Aloft Chicago O'Hare
3.0 of 5 Hotel   |   9700 Balmoral Avenue, Rosemont, IL 60018   |  
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Ranked #15 of 16 Hotels in Rosemont
Illinois
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Property”
4 of 5 stars Reviewed May 7, 2013

We had a dinner to attend in the area and decided to spend the night in Rosemont. Aloft was a great property and I would stay here again. The entire hotel was super clean (lobby, room, bar area, elevator, etc.) and very comfortable. Our service at the front desk for check-in and check-out was pleasant. We did have drinks at the bar and our bartender was fantastic. The only reason I didn't give it 5 stars was due to a discrepancy on our final bill with the bar tab. The manager rectified the situation quickly, but had I not noticed the error we would have been overcharged.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, May 8, 2013
Thanks for taking the time to review the hotel and I am glad you enjoyed your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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574 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed May 3, 2013

I stayed at the aloft last week and really enjoyed my stay! The staff was very welcoming and friendly. Shuttle service from ORD was on time and saved me a cab fare. Right across the street is a plaza with tons of restaurants and a park. The front desk staff also told me they are building a huge outlet mall across the street as well. I will definitely be staying here next time I visit Chicago!

Room Tip: Rooms on the north end of the building are quieter
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, June 4, 2013
Thank you for taking time to review the hotel. I am glad you enjoyed the staff and the mall opens August 1st.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
281 reviews 281 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
151 helpful votes 151 helpful votes
1 of 5 stars Reviewed May 1, 2013

The housekeeper allowed a stranger in my room while she was cleaning it. He stole a laptop computer and the maids cellphone which she left plugged into the wall.

The thief was black with dreadlocks and I am white with short straight hair ,hard to make the case that she could have confused us !

She required no ID or even a room key before she allowed the thief full access to my room! I know from experience that is in violation of hotel policy.

Room Tip: dont stay here
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, May 3, 2013
The safety and security of our guests is our top priority. This matter is under investigation and we appreciate your understanding and patronage under these unfortunate circumstances. At the conclusion of the investigation I will be in contact with you directly.
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Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

If you are traveling on business and want to stay near the airport then this place is for you. There is a shuttle from to and from the airport every half hour. This hotel is Starwood Hotel group's traveler version of their "W" line. The hotel stays with the hip modern decor through out. Cool lobby with a bar lounge for after meeting drinks. Although I did not use the workout room or indoor pool, I wanted to mention they are amenities available to hotel guests. I stayed in a standard room with a king bed. The room was small with modern decor.

Service: very accomadating to business travelers.
Location: next to airport and new restaurants and bars.
Price: average compared to nearby hotels
Overall: I would stay again.

Stayed April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawton, Oklahoma
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2013

The Aloft hotel is an interesting place to stay. If flying into ORD, the shuttle runs every half hour and has been very dependable for each of my trips to Chicago. (Just follow the signs to the shuttle area) Once you arrive at the hotel, the staff has always been pleasant and helpful. (at least for me, one of my business colleagues shared there was one particular clerk that was quite the opposite). Starting at the elevator with it "squishy" flooring (like walking on covered jello....a treat to some) to the rooms, the hotel is clean and rooms have all of the necessary amenities; though, on one occassion the remote for the TV needed batteries and I had to take the unit to the front desk and have it exchanged. For the environmentally minded individuals, Aloft has a policy if you forego the daily cleaning (made bed, fresh towels, etc.) that you receive a $5 voucher for there very well stocked pantry/breakfast area. Quite nice!! Pool and weight room are acceptable but nothing over the top,. If not renting a car, the hotel shuttle runs to the nearby train center for transit to Chicago; plus, there are 7+ restaurants within a couples minutes of walking. (Many more 10-15 minutes) Good location though, dependent upon wind direction, ORD flights may fly directly over the hotel and create a slight bit of noise.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

I thought this was one of the coolest, most modern hotels I have ever stayed in. I was surprised with the bedding, being that it basically doesnt have a box spring, and is low to the ground. It may not seem like it, it was very comfortable. The hotel uses super-modern decor and simplistic designs. The WXYZ bar was comfortable, but a bit pricey. All of the staff were friendly and eager to please. There are also many restaurants within a 2 minute walk (on sidewalks) of the hotel. I wish I had another day or 2 to try the others around the hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, April 29, 2013
Thanks for taking the time to review the hotel. I am glad you enjoyed the hotel and the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Libertyville, Illinois
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2013

Once again, impressed by the simplicity Aloft tends to be so successful with. This hotel is fairly new and very clean. Easy access to everything in the entertainment district of Rosemont, Casino, Ohare, you name it. Great staff, easy access WXYZ bar, dedicated parking, all good stuff!

Room Tip: I think most of these hotels are laid out the same so I always try to get something close to the ele...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scott g, General Manager at Aloft Chicago O'Hare, responded to this review, April 29, 2013
Thanks for the positive review. I am glad you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Chicago O'Hare

Address: 9700 Balmoral Avenue, Rosemont, IL 60018
Phone Number:
Location: United States > Illinois > Rosemont
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Rosemont
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Chicago O'Hare 3*
Number of rooms: 251
Official Description (provided by the hotel):
Conveniently located just minutes away from the airport, the Aloft Chicago O'Hare offers all travelers a new experience with a loft inspired design as well as lounge, 24/7 gym, and indoor pool. ... more   less 
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Also Known As:
Aloft Chicago o`Hare Hotel Rosemont
Aloft Hotel Rosemont

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