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“New, clean, and comfortable” 5 of 5 stars
Review of Holiday Inn Express & Suites Chicago West-Roselle

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Holiday Inn Express & Suites Chicago West-Roselle
3.0 of 5 Hotel   |   1490 W Lake Street, Roselle, IL 60172 (Formerly Country Inn & Suites Roselle)   |  
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Ranked #1 of 1 Hotels in Roselle
Grand Rapids, Michigan
Top Contributor
82 reviews 82 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
“New, clean, and comfortable”
5 of 5 stars Reviewed July 4, 2010

My sister and her new husband live in the neighborhood adjacent to this hotel where my mother and I stayed for the Christmas holiday. This is a newish hotel which brings the benefits of little wear and tear in the rooms and facilities. My room was comfortable and clean and I esp liked having a mini-fridge in my room. Pool area was very clean and the hot-tub was hot and relaxing which is important since the holidays can be stressful! Breakfast is included in the price and the food was good with a nice variety from day to day. Downside - the public access computer was in the breakfast room and one man ate his breakfast while using it each day for 3 days. Ugh, this meant all had to wait for him to finish dining and the resulting crumbs, stickiness, and his germs made weather and email checking a little revolting. Upside - the area in which the hotel is located had an ice storm one night then many inches of snow nearly every day. I was thrilled that the hotel's snow plow vendor kept the lot plowed and safe each day as my Honda Civic gets hung up on the snow once it accumulates beyond 8 inches.

  • Stayed December 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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66 reviews from our community

Traveler rating
    28
    17
    9
    5
    7
See reviews for
30
9
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Quincy, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2010

We just returned from a two day stay at the Roselle Country Inn & Suites. I booked online, with an advance rate and got an incredible suite for $74 per night. Not just the partial room divider, this suite had a separate bedroom with two queen beds which was divided from the living area by a door. There was a pull out couch in the living room so we comfortably slept two adults and 3 children. And these beds were probably the most comfortable I've ever slept in at a hotel. I don't usually sleep well anwhere but at home, but I slept like a baby both nights. The suite included two large tv's, fridge and micro....this room was very nice! The hotel is new, so everything was clean and fresh, including the shower. No grungy grout lines like so many hotels. The breakfasts included hot items; scrambled eggs, delish bacon,sausage, gravy and biscuits, as well as the typical belgian waffles, pastries, bagels, hard boiled egss, etc. The pool area was extra nice and large. Icing on the cake was the service we recieved from "Karen" at the front desk. When I asked if she had any discount tickets or knew where we could get some for Legoland Discovery Center in Schaumburg she checked prices online then called another hotel in the area and put discount tickets on hold for me. When we checked out she had a mapquest printout waiting for me to guide us to the hotel to get our tickets. We saved $27 over regular admission prices! Kudos to Karen and to this hotel. We would definitely stay again!!!!

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Springfield, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2010

no warm welcome from Front Desk "Kathleen". She had personality issue needs to show courtesy to guests in general.

  • Stayed April 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grayslake IL
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed December 11, 2009

me and my friend stayed at this hotel is was very nice and clean will come back again. beds were awsome can i get one? for a country inn it was a very large property. greate service and very very nice hotel!!!!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Chicago West-Roselle

Address: 1490 W Lake Street, Roselle, IL 60172 (Formerly Country Inn & Suites Roselle)
Phone Number:
Location: United States > Illinois > Roselle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Roselle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express & Suites Chicago West-Roselle 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Country Inn & Suites Roselle Hotel Roselle
Country Inn And Suites Roselle

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