On arrival to the faithlegg we were both impressed by the appearance of the building and the grounds, we checked in and all was fine. However on arrival to the room, my boyfriend had requested a bottle of moet which was actually a bottle of sparkling wine, we alerted reception and asked them to change this which they promised they would. Following this we had a walk around the grounds were were lovely, a drink in the bar and a trip to the leisure facilities. The jacuzzi was easily 5-10 C too hot and considering I am a cold person, this is saying something! There were also many tiles missing from the jacuzzi which took away from the luxury feel of the environment. Also, no towels were easily available and had to be sought on another floor at reception. Subsequently the towels obtained appeared to be stained with mildew.
The dinner experience also left a lot to be desired. Our package included dinner, but unlike many other hotels we have previously stayed, this meant you got a limited choice set menu, while the food was fine, similar to pub carvery, the service was incredibly slow for two waiters serving 7 small tables. The waiter also forgot to bring a side that was requested by my boyfriend. Although our package included a four course dinner with tea/coffee and petit fours, the petit fours never materialized while the waiters gave considerably more attention to other diners.
After returning to our room where the bottle of sparkling wine had not been replaced, our frustration grew with this establishment. One last point, is that the heat in the bedrooms is unbearable and windows had to be open all night.
We did not feel the need to attend breakfast having already sampled their food and service and instead choose to leave early.
Overall very disappointed with the standard of this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 27, 2013
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Thank for your posting a review of your stay. I regret to hear your stay was unpleasant and you failed to enjoy your time with us. I have investigated the problems with the bottle of sparkling wine and I have addressed these shortcomings. I apologise for the poor service and overall poor experience you had with us, I can assure you these are not a common place in Faithlegg.
I do hope you make a return visit.
Faithlegg House Hotel & Golf Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.