I had two issues with this property, on the first day the lock on my door literally broke. If you were outside the room, you could not get
in. They had to tear it apart. This took several hours and involved several different maint. people in and out of my room. Very inconvenient since I had a schedule to stick to. To top it all off after they did fix it, the key card wouldn't work and I had to go back to the front desk for a new one.

Secondly, the wallpaper was falling off the ceiling and there was some type of gooey, icky, brown substance on the walls in my room, bathroom, and all over my vent. When I called and reported it, they said they would look into it but never did.

I did have a nice view of the river but there was no screen on my window. This is very dangerous as you could open the window all the way, a child could fall out very easily.

This antique hotel needs some serious rennovation work done.

I have stayed here several times, and this was the last. The fire alarm went off, the ice machine on our floor was broken, the breakfast area not clean, and the management refuses a refund for an unused room do to an injury. The hotel was not even close to being sold out, so it's not like they were turning any one away. We are in Rockford twice a year for tournaments, and thank heavens there are plenty of other hotels. The rooms were ok, but the heat level in each room difficult to manage. One couple in our group had to change rooms 3 times, in order to find one that was satisfactory. Biggest issue is don't book here if you don't intend to stay - the hotel will take your money either way. While the one staff member I directly dealt with during my stay was fine, the management was rude. Since all they care about is making a buck, it just cost them the evquivelant of 8 rooms, twice a year. There are plenty of nearby hotels with better amenities, and in better proximity to the expressway. For an out of the way hotel, they certainly don't put their customers first!!!!! If at all possible, avoid this location!!

Stayed there this past weekend with my wife, we had a fantastic time. Came for a freinds wedding and had a great meal. We also had dinner on Sunday night in the resataurant the food was fabulous.
We had come here three years ago also for a wedding it was a nightmare. This place has turner around dramatically. Great job to the new owner and chef. Will be back just for dinner and we will not wait three years this time.

We attended a banquet for 260 persons. The food was excellent and the
service was very timely. Beautiful view of the Rock River.