I am writing this review the day after we were “supposed” to stay at Cliffbreakers. My husband called the hotel and reserved the English Suite for our anniversary. Check in time is 3pm and we showed up about 3:15pm. At arrival they offered us one of their homemade cookies which had a fly in the tray with them! Then at check-in they tell us our English Suite (room 200) had been given to the wedding party because they had a wedding there and they were having trouble with the rooms. They give us another Jacuzzi suite, this one on the 1st floor, and we head to our room. We open room 108 to find a completely dirty room, it had yet to be cleaned. So we head back upstairs to the check-in area and tell them. This time they give us room 112 and tell us it will be a full $10 less than our English Suite cost. We walk into room 112 and it looks like a basic Motel 6 room, old furniture, the lamp is falling apart, no remote for the TV (which has 15 channels and the cable was all messed up with squiggle lines), one entire window you couldn’t see out of because it was so dirty and the view was of the weeds lining the river so you didn’t want to look out anyway. And then we look at the Jacuzzi and there are spiders and bugs in it! My husband and I took one look at each other and decided to leave. We had not driven 3 hours and spent good money to stay in that kind of room. While my husband talked to 3 different managers, I called the Radisson and told them our situation and they found us a room no problem. All in all, we spent over an hour at Cliffbreakers and I can positively say we will never attempt to stay there again. We kept telling the staff that we had a reservation number for the English Suite and they just kept making excuses why it was given to someone else. Also, it didn’t sound like this was an exception to the rule, it sounded like it happened all the time.
My biggest question is how this hotel is #4 of the Rockford hotels? Are the people that work there typing up reviews? I’d believe only the bad reviews after my experience.














