We've stayed at this property six or seven times since January of this year. We had also stayed a few times under the old management but stopped using the hotel because it had really slipped.

The new management is excellent. They are extremely responsive and accomodating. We see the new proprietor in the lounge, restaurant or at breakfast almost every stay. He visits with many guests and welcomes suggestions.

We are so pleased that we booked a small family luncheon (about seventy people) at the hotel.

My company booked me in this hotel for week long business meetings and I absolutely loved the experience!! The restaurant is out of this world delicious. I no desire to eat anywhere else after eating at the hotel’s restaurant that first night; the food was mouth watering. My recommendation, try the Tortellini Chicken Cardinale – I fell in love with that dish! The Black Soy Sea Scallops were also mouth watering!

The hotel staff was all very courteous; they said hello when I passed them in the hall and lobby. One staff member gave me a little history lesson on the hotel, which I enjoyed tremendously. The room was very nice, clean and quiet and the bathroom was huge and quite beautiful! I had a beautiful view overlooking the Rock River. I also enjoyed the fact that I could use my wireless connection on my laptop everywhere I went in the hotel; I had a lot of work to do while I was there.

The hotel has an old world charm to it with beautiful antiques all around. The furniture in the room had a beautiful charm; it looked like it was all hand-crafted. The bed was gorgeous! I travel a lot and it’s very rare to see such beautifully crafted furniture in hotels.

Overall I enjoyed my stay tremendously and the next time I’m in town I will certainly stay here again!

At first I was very skeptical of this hotel. Our friends had there reception and the only reason that we stayed was because we could not find any other hotels close by. After reading the reviews on this website I was scared and asked my fiance if we could go somewhere else. His friends had already booked their room at $130 a night when my fiance booked his at $60 (alternate website).

I have two tips for anyone planning on staying at Cliffbreakers:
1. Book through travelocity or a webiste similar to it NOT through the Cliffbreakers website.

2. Book your room through Comfort Suites NOT cliffbreakers (*same hotel) because it is much much cheaper.

3. Ask for a room on the 4th floor (1 floor above the main lobby) because the rooms on the lower floors smell mildewy.

Several friends stayed in this hotel as well, one found a cockroach in their bed, another's AC wouldnt work, the third's room smelled like mildew.

However, my only complaint of my room at this hotel was that the room smelled like smoke. Although it is smoke free, it smelled as though it hasnt always been that way.

The beds were so comfortable and the staff was accomidating.

I attended a Toastmasters conference at this hotel last weekend. We had probably 300 attendees, and were booked into two rooms for the evening banquet.

In the afternoon, we learned we were being crammed into one room because there was going to be a wedding on each side of us.

The music from one wedding was so loud, we literally couldn't hear our own program--and for a group devoted to public speaking, that made being there pretty darned pointless. The PA system was muddy and inadequate, even before the music started (my husband said it sounded like it was made by Fisher Price). For part of the evening it was standing room only, and that was for people who had paid $10 each to attend a special program.

All of the rooms are laid along along a single, VERY narrow hallway, so when we were standing outside our too-small room, we were constantly being pushed aside by staff wheeling giant trollies full of food. Plus, to get from our hospitality/registration room to the banquet, you had to walk and walk and walk and walk.

I overheard one guest say she's been coming to Toastmasters conferences for 37 years, and this was the worst one ever. The management of this hotel should be ashamed of itself for treating us like that just so they could make money off a more lucrative event.

Bottom line: lousy acoustics, lousy layout, terrible service. I can safely say they will never have to deal with our group again.