I planned a Reunion/Birthday Party in Rockford and booked a block of 10 rooms, back in Dec 2006. I specified 5 rooms with sofa sleepers because there were families coming with kids. I called the hotel the day before any unbooked rooms were to be released from my block - and the hotel didn't even have MY reservation! They said the block of rooms had been set up incorrectly and they never entered my personal reservation! They immediately booked me a room and I thought
all was well. When I arrived at the hotel to check in - they had no rooms with sofa sleepers nor anymore rollaways. There were 3 families
in our party that had kids, but no sleepers or rollaways were available. After 10 minutes of me insisting they rectify the situation, they finally secured rooms for our entire party at the Raddison across the parking lot (that property is under the same management).
In the end, I was not impressed at all with the handling of our group reservation, but Susan the Manager on duty did get us rooms at the Raddison with sofa sleepers and at our same group rate, accomodating our entiry party. Candlewood earned a point there.
- Official Description (provided by the hotel):
- Come experience our new 'Comforts of Home' bedding collection.The Candlewood Suites Hotel in Rockford Illinois is an a all studio-suite hotel, completely renovated in November 2007. The Candlewood is conveniently located off I-90 and State Street (US BR20). With easy access to I-39 and US Routes 20 and 43/Wisconsin, the Candlewood Suites Hotel-Rockford is perfectly located near business and entertainment centers, near Magic Waters water park, CherryVale Mall, and numerous golf courses. Located adjacent to Van Galder Bus Terminal with 24 shuttle service to O'Hare and Midway Airports. Hotel is ten minutes from Greater Rockford Airport. On-site Fitness Center, Complimentary movie rental and USA Today newspapers and Candlewood Cupboard. Same day Dry Cleaning service available along with complimentary full-sized washers and dryers. Priority Club Rewards Program. Pets Are Welcome with a non-refundable fee of $15 per night not to exceed $150. A pet policy must be signed at check in. Room Cleaning is provided once every 7 days. Maximum number of people (including children) allowed per room is 2 in a room with 1 bed or 3 with a rollaway. A limited number of rollaways are available. ... more less
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- Also Known As:
- Candlewood Rockford
- Rockford Candlewood Suites