I was staying at this hotel so that I could attend a weekend event at the hotel across the street called Anime Apocalypse. The first room that we had gotten actually had a leak from the bathroom, it seemed, and the carpet near the bed was soaked. Our problem was taken care of promptly and we were given a new room. However, I had forgotten my ID and convention badge in the first room. Again, we were quickly helped. This, however, did not make my stay memorable. As someone who is studying the hospitality industry I know that a smile and a good attitude means the world to a guest, which was what I got from one Donita when she came to make sure that the guests getting breakfast had what they needed before anyone needed to mention a shortage of supplies. She was cheerful and friendly towards guests. I later saw her again when I returned to change clothes and she was still at work, this time keeping the front hall clean. She recognized myself and my companion and was receptive to a friendly conversation, but not so much so as to forget that she had work to do, of course!
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- Also Known As:
- Days Inn Rockford Hotel Rockford
- Exel Inn