My husband and I chose to reserve a room here at Country Inn and Suites for our honeymoon. When we first got there at 1pm (cause the website said check in at 1) we found out they changed it to 3pm. Then when we finally were able to check in they told us they double booked our room and had to give us another one. Then they preceded to tell me AFTER they ran my debit card for the room that I could not pay cash for the incidentals. When I reserved the room over the phone, they said nothing about not being able to pay cash for either room or incidentals. They said they would put a hold on my account leading me to believe that they had done so right then and there over the phone. They didn't ask how i wanted to pay for it just automatically ran my debit for the room (which I was planning on paying cash for) and made a quick 5 min check in about 15mins. Finally my husband was able to make the manager understand how we can pay part cash for the room and have all my debit be for incidentals. The manager either doesn't know how to do part tenders or thought we were trying to scam them.....how can you scam with paying cash.....it's IN YOUR HANDS right then and there. The Room was pretty nice....little dirty here and there....whirlpool looked like hadn't been used in a while with dust and what not in it but I've seen worse. We made the best out of it.....but just one disaster after another....was hoping that the hotel would put a lift on things, but only made things worse. When we checked out they acted like they didn't even want to give us a receipt.....I need some proof that i'm getting money refunded back to me.
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- Also Known As:
- Country Inn & Suites By Carlson, Rock Falls Hotel Rock Falls
- Country Inn And Suites By Carlson, Rock Falls
- Country Inn Rock Falls
- Rock Falls Country Inn