I phoned the hotel directly only two days ahead to make reservations and requested a wheelchair-accessible room. None were available so they asked what my specific needs were. I told them that I could walk short distances so didn't need a fully-acccessible room. The clerk said they would try to accommodate my needs upon arrival.
I told her we would be arriving after 9 p.m. on a Friday night. When we arrived, the desk clerk was expecting us and asked if the upgrade they were offering might fit our needs. We were given the keys to a suite which included two bedrooms with king-sized beds, walk-in closets, three t.v.s, a kichenette, and a living room, and a hot tub for four. It also included an enclosed balcony and an open-air balcony, both private. The bathroom fit our needs. Even though it wasn't a handicapped-accessible bathroom, it worked well. This was offered at the regular price of less than $70 for a regular handicapped-accessible room. They also included popcorn for the microwave and breakfast buffets. After we checked in, they checked to see if they could make our stay more confortable in any way.
By the way, the room was also very clean. We moved the nightstand in order to plug in my ventilator and there were no crumbs or dirt under it. A good sign! We will stay there again on our way through IL.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Priceline, Choice Hotels, Booking.com, TripOnline SA and Tingo so you can book your Comfort Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Inn Rochelle
- Rochelle Comfort Inn