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“Great Service & people” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire

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Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire
2.5 of 5 Hotel   |   2600 Lake Cook Rd, Riverwoods, IL 60015 (Formerly Country Inn & Suites By Carlson)   |  
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Ranked #1 of 2 hotels in Riverwoods
GreenLeadersBronze level
1 review
4 helpful votes 4 helpful votes
“Great Service & people”
4 of 5 stars Reviewed February 6, 2013 via mobile

My room was remodeled except for the bathroom. I think this might still be a work in progress. Front Desk, House Keeping and Maintenance people were all very friendly and service oriented. Once full remodeling is done Hotel will be terrific. The GM Stephen Lowe gets out and meets his guests, shows he cares and reaches out. Very nice experience.

Stayed February 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, February 8, 2013
Thank you so much for staying with us and the great review.I will pass your thoughts on to our decated staff. We belive that Guest Service is a way of life not just a job.....Ours is a team of not just ONE it takes everybody But starts with YOU...

Stephen Lowe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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100 people have reviewed this hotel

Traveler rating
    55
    32
    6
    6
    1
See reviews for
19
14
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Deerfield, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 17, 2013

our organization just had a two day retreat at this hotel and can not say enough wonderful things about the entire experience. The staff was so incredibly helpful and professional and went out of their way to make sure that everything went smoothly. We had a group of over 80 people there for meals, for overnight and for two full days and every second was perfect. Couldn't have been any better. And the guest rooms were lovely.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, January 18, 2013
Thank you for having your event with us. Our staff was very happy to help out in any way we could to make it a great retreat we all will remember. It was fun for every one who was here Hope to see you all again . Thank you for the great review
Stephen
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Silver Spring, Maryland
Top Contributor
103 reviews 103 reviews
35 hotel reviews
Reviews in 44 cities Reviews in 44 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed January 16, 2013

I recently stayed in a one bedroom suite at the Holiday Inn Express & Suites for three nights on a business trip. The location could not be beat, since it is essentially next door to my company. I had read the reviews here and was looking forward to my visit. I must say that I was surprised, however, because the hotel that I experienced during my stay does not align with the reports here.

First the good--I have to say that the staff was friendly, helpful, and efficient. I think they coudl tell that I just wanted to check in and get to my room, and they were very quick and to the point, and respectful as well. I appreciated the quality of the front desk staff. Also, the shower was great and hot.

Then the not-so-good--the room had an odd layout. If you opened the bathroom door and left it open, the hall to the bedroom was blocked. Wha??? So you couldn't leave the bathroom door open. Also, the desk in the living area faced the wall, so if you wanted to watch the TV while you worked, you had to turn your head over your shoulder. Not very convenient.

But the biggest problem was the mattress. After my first night I woke up and my hip hurt. I assumed I had slept "funny" and just limped around all day. After the second night, both my hip and my knee hurt (not a surprise, I figured, from all that limping). But when I woke up, I also noticed that the mattress was hard. And I like a "firm" mattress, but this was just "hard." And of course I then realized why I was having the hip trouble--it had to be the mattress. After I was home a few days with my Sealy pillowtop, I started to recover.

As for the rest, breakfast looked just okay. I can't face another microwaved breakfast sandwich, so I passed on it. The pool area seemed clean and was relatively inviting, but unfortunately I was just too busy to enjoy it.

Will I come back to the Holiday Inn Express in Deerfield/Riverwoods. No. There are other choices nearby that I have used and have found preferable. The price is good, but it just isn't worth it to me based upon the quality of the mattress. Perhaps if they upgraded I might reconsider.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, January 18, 2013
Thank you very much for taking the time to review your recent experience with us. I’m very sorry that our mattress wasn’t completely to your liking. We do tend to receive a good number of positive comments regarding our property, and I’m sure the design of our rooms are well received by most travelers.

Our staff does pride themselves on being one of the most welcoming and friendly in the city with them often having fun “competitions” to see who can get the most positive comments from our guests, so I’m very sorry to see that we missed on this. Please call me and I will upgrade you on your next visit in the future in hopes you give us another chance to WOW you.

Stephen Lowe
General Manager
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Top Contributor
292 reviews 292 reviews
21 hotel reviews
Reviews in 78 cities Reviews in 78 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed January 12, 2013

Bed: comfortable with TONS of pillows, cleverly identified with "firm" or "soft" embroidered on the cases. Bathroom: TONS of towels; high-end toiletries; fabulous showerhead; grab bars and other safety features. Breakfast: MANY choices from a complimentary self-serve buffet -- yogurt, eggs, cereals, bagels, sweet rolls, pancakes, bananas, muffins, etc. Free WI-FI. Know that the pool and exercise room are glass-enclosed, so you will be on view. There is also a business center with computers. The staff is both professional and friendly -- Trevor, Gabe, Ally, Olga and others went out of their way to make sure that our stay was perfect. I would give this non-smoking property six stars if I could.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, January 14, 2013
Thank you for staying with us.
I will pass on your great review to our staff, WE love to see that hard work pay off when you love what you do its not work just FUN
See you again soon
Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 4, 2012

Very nice hotel with great service and convenient location. Great rooms and beds. Recommend. Location is very comfortable. Easy access to major highways to get to downtown and to WI. Pool is very clean and lobby looks really great.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, December 6, 2012
thank you for the great review we will share with our staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawthorn Woods, Illinois
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed November 5, 2012

Great location, very clean and great looking rooms, perfect pool and great customer service. Recommend for business travel, families stay and any type of travelers. Great value in conjunction with really inexpensive room rates.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, General Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, December 7, 2012
thank you for staying with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa
Top Contributor
70 reviews 70 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 24, 2012

I recently spent 3 nights at this hotel while in town for a business trip. The check in was a breeze because they were pretty familiar with our company and how we need to pay for things on a certain credit card. They sent several faxes to our "home" company so that the hotel rooms could get paid for on the correct credit card. The breakfast was pretty typical of a holiday inn express, pancakes, sausage, eggs, biscuits, gravy, cereal, cinnamon rolls, toast, bagels..you name it! They always kept it well stocked and I always saw about 2 employees down there managing the food and keeping it hot. The free newspaper in the morning is always a nice way to start off the day with something to read at breakfast. I stayed in a second floor room towards the stairs, and my goodness did it seem really noisy at night. Lots of doors slamming and people stomping down the hallways, not necessarily anything to do with the staff more just the people who were visiting there this week. They have a hot tub, pool, and a workout room; I tried out all three and they were satisfactory. I used the business center to check my e-mail, send faxes, and make couple of copies, it was nice and clean the equipment worked with no problems. They even have FedEx and UPS supplies if you need to send something out that day, they even told me they would drop it off at the nearest location if I needed them too. My only complaint is that i've stayed in several other Holiday Inn Express hotels throughout the country and most of them have Bath and Body Works shampoos, conditioners, and soaps; which are a million times better than the crappy ones at this hotel. When i'm flying, I never pack these to save space especially when I won't check my bag because I know they'll always be available at the hotel. It just an extra nice touch when they have nice soaps to use. I'll probably be traveling to this area again and I will continue to choose this hotel based on it's location.

Room Tip: I stayed on the 2nd floor towards the stairs and it was noisy! My friend stayed in a room on the 3rd...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stephen l, Manager at Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire, responded to this review, October 27, 2012
Thank you for staying with us and the nice things you said about our hotel. We hope to see you again .we have started the new bath and body works bathroom amenities from hi express for your next stay please call on me I will upgrade you. Thank you again. Stephen Lowe general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire

Address: 2600 Lake Cook Rd, Riverwoods, IL 60015 (Formerly Country Inn & Suites By Carlson)
Phone Number:
Location: United States > Illinois > Lake County > Riverwoods
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Riverwoods
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire 2.5*
Official Description (provided by the hotel):
Our choice location is next to Deerfield, IL and is within close proximity to the beautiful city of Chicago and our major airport, O’Hare. Conveniently located only 1.5 miles from I-294 and 3 miles from the Metra Train Station, our location provides our guests quick access to the area's best attractions and businesses and allows you to be able to move in and out of the city with ease. To keep your workday moving efficiently, we provide a 24-hour business center with free Wi-Fi access, copy and print services, several personal computers and shipping supplies. If it is meeting or hospitality space you need, our Riverwoods Room can accommodate up to 50 guests and is perfect for meetings, seminars, trainings, corporate events, or banquets. It features complimentary coffee service and our sales team can help you with all your catering needs as well. Our serene and hospitable location is within driving distance of great area attractions which include Six Flags Great America, the Chicago Botanical Gardens, Ravinia Music Festival, Great Lakes Naval Museum and Station, Rivers Casino, Allstate Arena, Viper Alley and much more. For the sports enthusiast take time to catch a Cubs game at Wrigley Field, a White Sox game at Cellular Field, a Bears game at Soldier Field, a Wildcats game at Northwestern, or a Bulls or Blackhawks game at the United Center. ... more   less 
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Also Known As:
Holiday Inn Express And Suites Chicago - Deerfield / Lincolnshire
Holiday Inn Express & Suites Chicago - Deerfield / Lincolnshire Hotel Riverwoods
Holiday Inn Express Riverwoods
Holiday Inn Riverwoods
Riverwoods Holiday Inn
Holiday Inn Express Hotel & Suites Chicago-Deerfield/Lincolnshire Lake County, IL - Riverwoods

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