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“Very nice location” 5 of 5 stars
Review of Super 8 Pontoon Beach

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Super 8 Pontoon Beach
2.0 of 5 Motel   |   4141 Timberlake Drive, Rt. 111 & I-270, Exit 6A, Pontoon Beach, IL 62040   |  
Hotel amenities
Ranked #4 of 5 hotels in Pontoon Beach
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78 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Tokyo, Japan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 16, 2013

The front desk staff let us check in late and they were courteous. I didn't hear any loud noises. They had cable, fridge/microwave combo and free wifi. However, the room was not cleaned and is in serious disrepair. This is a pet friendly hotel and smelled like it. It is a shame because we traveled with our pet, and having an unkempt hotel room makes it harder for more hotels to allow pets. There was a set of dirty underwear left in the bathroom cabinet. The tub and sink were clogged. There were holes in the "drapes", lamp shade and bedspread. There were suspect white stains covering the carpet. Liquid residue and dirt left on the counter, refrigerater, sink and door handles. The toilet had a ring of mold under the lip. The bathroom floor and mirror had been wiped up with toilet paper. The evidence was left behind. If it was not 2 am and this was not the only pet friendly hotel here, we would not have checked in. The prices are low, and I knew not to expect The Ritz. But that is no excuse for the room to be unclean. The sad part is most of these issues could have been fixed by a simple cleaning solution and a cleaning cloth. I have included photos. Very disappointed.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach, responded to this review, July 22, 2013
First of all thank you for bringing this to our attenstion, we will be looking in to the issue and make it right. I apolgize for your below par experience at our hotel. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belvidere
1 review
2 of 5 stars Reviewed July 9, 2013

Carpeting in rooms were terrible, desk service bad, and keys did not work 3/4 of the time! Maid kept turning off air. No outlets to charge phones available without unplugging something.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pontoonsuper8, Manager at Super 8 Pontoon Beach, responded to this review, July 15, 2013
Thank you for your response. We are in line to change our carpet in the rooms. We are doing renovation to the hotel and by end of the year it will be done with new carpet more outlets to make our guest experience better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Super 8 Pontoon Beach

Address: 4141 Timberlake Drive, Rt. 111 & I-270, Exit 6A, Pontoon Beach, IL 62040
Location: United States > Illinois > Pontoon Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Pontoon Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Pontoon Beach 2*
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Also Known As:
Super Eight Pontoon Beach
Pontoon Beach Super Eight
Pontoon Beach Super 8

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