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Comfort Inn: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
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3 of 5 stars 6 Reviews
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#6 of 7 hotels in Peru
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  • Hotel class: 2 of 5
  • Rooms: 50
  • Address: 5240 Trompeter Rd. Peru, IL 61354
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Downtown. This description is based on information provided by the hotel.
Fitness Center Free High-Speed Internet Swimming Pool
Check Rates: $86 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Comfort Inn

( 4-6 of 6 )
“Fairly good - customer service needs improvement”

Comfort Inn

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3 of 5 stars
Hoorn, The Netherlands, Europe
Nov 28, 2005
1/2 found this review helpful

After experiences in a different motel in the same area, I booked a non smoking room in this motel. The rate I got was around $55 plus tax a night. The hotel seems to be listed as a 3 star hotel. I think they live up to that reputation. The hotel is a bit noisy, though. You can hear other guests. The room was well furnitured (room 105 on the ground floor) and clean. To back up the 3 stars, I would say:

* clean towel on the bathroom floor every day
* desk
* phone in the room
* Cable internet/wireless internet
* Indoor Pool

Check in
The front desk was very friendly. I wanted to see the room first before booking, since we had a bad experience in a different motel. They didn't make much of a trouble of that and were very helpful. This helped me in deciding for this hotel. There was someone around front desk at all times, which was helpful. I was surprised that the hotel lounge was used by the staff as relax corner. That was a bit odd. The hotel seems to be family owned.

Room & Bathroom
We stayed at room 105 on the ground floor. I have not noticed overhead noise of guests on other floors, but the hotel seems a bit more noisy in general. The room was cleaned on a daily basis and we received fresh towels every day. I do not support the comments regarding the bathroom not being clean of the member from Ohio. Hotel management could have improved the situation, though. We sed the A/C and heater and they worked fine. The lock from the door to the outside was broken, but management warned us for that in advance, yet we wanted that room. The shower was clean and worked well. The shower curtain was clean and so was the floor.

The bed was soft and clean. I believe we were offered clean sheets on a daily basis, but I can't support that idea. The mattres was fine and worked well. The sofabed (used as couch was a bit old, but it was also clean. Other furniture looked modern. We have phone that worked and a TV with remote that worked. The room also comes with a coffee machine.

Breakfast
The room comes with a simple breakfast. The dining area is very small. Breakfast comes with muffins, waffles, a (neat!!) coffee machine and bagels. The dining room is open all day, so coffee and tea is available at all times.

Location
The location is very good. Starved Rock State Park is around the corner and so is the Peru Mall with several dining options. Starved Rock State Park is worth the drive. Peru is in the country side. Ottawa and Princeton have more breakfast areas and Peoria is about an hour and 15 minutes away for some good shopping. De TV is working, but it doesn't hurt to bring your DVD player, if you depend on indoor (in-room) activities. The mall has a theatre.

Customer Service
This part annoyed me a bit. The staff is very defensive when it comes to situations. They do not show any empathy towards their guests. I accidently booked a night short.

We left the room in the morning, expecting it to be cleaned before we returned in the afternoon. On arrival in the afternoon, they told us that we they thought we would have checked out (because of my mistake). Therefore they didn't do our rooms. The explanation from housekeeping was that we left the "do not disturb" sign in our lock (which we didn't). We were simply expected to check out.

Eventually I wanted to see the document that I signed for our stay, but I couldn't find it. In the meantime I asked front desk how to solve the situation. They offered us a new room. I explained them that I planned to stay for one more night and that it wasn't really worth it to move rooms, because that would cause a major move with all our things. Their reply was: "So what am I supposed to do? Clean your room myself?" It was hard to stay friendly and understanding, because they were not. Eventually we got new towels and sheets and we 'cleaned' our room ourselves. The hotel offered a 20% discount for that night.

The hotel seems to be run by Asian people. I believe all it was, was a difference in culture. Nevertheless, I expect the customer service I am used to from Comfort Inn. The manager WILL solve your problem, but not in a very customer friendly way.

Overall impression
Apart from customer service we had a very nice stay in this hotel. I am satisfied over the room and the location. The room we stayed in is a good value. I would return to the hotel myself, but I will keep my eyes open for alternatives. I hope that in time the management will try to show more empathy towards their guests, but I do appreciate their logic and problem solving thinking.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: October 2005
Member since: November 28, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
I recommend this hotel for:
Young singles, Families with young children, Families with teenagers, Tourists
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Average price*: $86 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Nice and friendly”

Comfort Inn

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3 of 5 stars
Maniwaki
Oct 28, 2005
3/4 found this review helpful

I chose this motel because I have always been quite satisfied with Comfort Inns. This one lived up to my expectations. The room was clean, the breakfast satisfactory, and there was even a pool. It was also one of the very few places that had a computer available to the guests. The gentleman at the reception was also very friendy.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lefty_59's Summary
Date of Stay: September 2005
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles, Older travelers, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Not Well Kept or Clean - Cheap Place to Stay”

Comfort Inn

May 29, 2005
4/5 found this review helpful

I booked a non-smoking room with two double beds for the Memorial Day weekend and got a great internet rate of $59.30 a night. I booked through Comfort Inn's own website but had seen this hotel listed on some other places elsewhere as a 3-star hotel - yet there were no recommendations to back it up. Let me state up front - THIS IS NOT a 3-star hotel. If you can't deal with odd smells, cheap mattresses, a skimpy continental breakfast, the sound of other guests, decor from the early 90's (back when forest green was all the rage) and less than pristine conditions - don't stay here. If you need a cheap, relatively safe place to stay where you can stretch out, the kids can swim (in a pool of questionable cleanliness, but then aren't most pools and lakes questionable?), and you are simply grateful that you don't have to fight off cockroaches and don't have much of a need for a big or healthy breakfast, then this hotel will do.

Check-in
The front clerk was very pleasant and was always around when I had a question or request. From the beginning, it was obvious though that this is a family-owned or managed hotel. Looks like the sons run the front counter, mom and dad (or grandma & grandpa) clean all the rooms, and various other family members participate behind the scenes.

At check-in, I was charged $60.30 (not a huge deal, so I didn't say anything) and when I went up to the room, despite the "non-smoking" decal on the door, there was a complimentary ashtray with matches in the room and the room smelled of stale smoke (which meant our clothes reeked by the time we left). I decided not to make a big deal of it (even though I have an allergy to cigarette smoke) b/c I figured with the holiday we should be grateful just to have a place. It was moderate outside and the windows opened, so I just kept the window open to the room during our entire stay. I did not use the a/c/heater in the room at all.

The Room & Bathroom
We stayed on the third floor and so probably escaped the overhead noise of guests on other floors. There is an elevator in the center of the building so if you cannot use stairs, the elevator works. From the looks of the room and other places in the hotel, this is one of those hotels in that "approaching death" phase of existence. The operation here is one of cutting corners. The bathrooms do not appear to be cleaned and sanitized (the practice is apparently to lift the lid of the stool, so it appear it has been touched, but not to actually clean it with anything - suffice it to say we "tested" this theory), the tub was never wiped out - maybe it was dried, but I doubt the fiberglass sees a commercial cleanser with any frequency, and I had the sense that there was a film all over everything - even my shoes stuck to the tile floor. Again - it all "looks" okay from a macro view - but up close, you will see the molding caulk, the cobwebs, the beat-up trim, the stains on the stool, stained furniture and carpeting, the peeling, stained wallpaper, etc. and you know in the pit of your stomach you are kind of playing roulette here. The one thing that really got to me was the condition of our shower curtain - just plain old DIRT all over it. I don't know how that much dirt ends up on a shower curtain, but it's obvious the housekeeping "staff" doesn't clue into dirt in any way, shape or form. They barely even run the sweeper (as we found out by just hanging around while they "cleaned").

The Beds
Cheap mattresses. If you don't like the feel of springs and are very particular - you won't like this. We, however, were exhausted so we slept fine.

The Breakfast
Slim and cheap - not a sign of fresh fruit anywhere. The ONE upside is the coffee machine appears to serve fresh ground coffee on demand (very cool) AND there was a waffle machine - which saved us from giving up and going to Bob Evans (just down the road). Otherwise, you have one choice of juice, about 6-8 cold cereals, some bagels & muffins and that's it. Better than a loaf of bread, but not the fare of a 3-star place. The dining area is open all day so you can go back for coffee (there are coffee makers in the room, but from what I hear from law enforcement, you don't want to use the coffee makers anywhere in the midwest b/c of methamphetamine manufacturers who are now cooking their stuff in hotel rooms) - there is not hot chocolate 24-hrs a day as they promise, but there are a few Lipton tea bags. They do provide hot water in their dining room and there are a couple grocery stores down the road so you can augment the breakfast fare any way you like.

The Location
Close to Peru's Mall, several nice dining options and better hotels are on the other side (south side) of I-80. If we come back, I will probably try LaQuinta or Fairfield and won't attempt this place again. It is also just minutes away from Starved Rock State Park which is worth the drive. Enjoy your fresh air at the park during the day and you can tolerate this hotel for sleeping. While they do offer television - the channels are slim pickins too - best to bring your own DVD player or hit the mall's movie theatre instead.

Overall Impression
Certainly worth the $60 we spent, but not worth coming back and in hindsight, I wouldn't pay a dime over $60 a night for this place. You can tell this place is not being kept up and so chances are it is on the downhill side of it's lifecycle. That's a shame b/c otherwise it would be a great value.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: May 2005
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $86 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Comfort Inn

( 4-6 of 6 )
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Comfort Inn Also Known As

Address: 5240 Trompeter Rd., Peru, IL 61354