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“Hampton Inn Peru” 3 of 5 stars
Review of Hampton Inn & Suites Peru

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Hampton Inn & Suites Peru
2.5 of 5 Hotel   |   4421 North Peoria Street, Peru, IL 61354   |  
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Ranked #2 of 10 hotels in Peru
Peoria, United States
1 review
“Hampton Inn Peru”
3 of 5 stars Reviewed June 21, 2013

I had a second trip to this area and chose not to stay in this hotel again. For a new hotel at over $100 per night there should not be plumbing issues. I notified the front desk of the issue and the response was sorry about that, hope the rest of your stay was good.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Any
English first
Winnebago, Illinois, United States
1 review
5 of 5 stars Reviewed June 20, 2013

This seems to be a unnecessary requirement. I have already filled out the survey and told you that the hotel was excellent. If you wish me to fill out any additional surveys you will not require any more foolish questions.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheeling, WV, United States
1 review
5 of 5 stars Reviewed June 13, 2013

Our family was attending a wedding and we all stayed at Hampton Inn, Peru/LaSalle. It was a wonderful wedding and a very pleasant stay at this Hotel. We shall stay there again when visiting Per/LaSalle.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, United States
1 review
5 of 5 stars Reviewed June 12, 2013

Nice and quiet, great & helpful staff. The property sits right up against a vast amount of farmland, yet is easily accessible. I would definitely stay here again if I'm ever visiting the Peru, IL area

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2013

Loved my first room but a toilet leak made it necessary to move. No one helped me move which is difficult to do by oneself at 1 a.m. Did not like the second room as much. Woman on desk came to my rescue when their little store did not have hair spray. She let me use some from her personal bottle.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey A, General Manager at Hampton Inn & Suites Peru, responded to this review, June 25, 2013
On behalf of the management and staff we’d like to thank you for your recent stay with us. We very much appreciate your business and thank you for selecting our hotel. At the same time we are disappointed to learn of your mixed feelings, as we always like to ensure that our guests feel cared for, valued and respected, which is our brand promise. Our guests’ satisfaction is our main priority and I assure you that we will definitely take your comments into consideration so that we may find ways to improve our hotel.

Thank you again for your review and we do hope that we may welcome you again in the future.

Sincerely,
Carey Ailor
General Manager
Hampton Inn & Suites, Peru
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
peoria, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 6, 2013

I have stayed here a lot. The staff is great!!!Good location right off of interstate 80 in Peru IL. Lots of great neighborhood bars to eat and drink at. I cant say enough about how great the staff and the manager are!!! They make you feel at home

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Top Contributor
159 reviews 159 reviews
84 hotel reviews
Reviews in 57 cities Reviews in 57 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed June 5, 2013

This is the third time staying at this hotel, and I was very dissapointed the way the front desk staff (Sascha and Samantha) had treated this Diamond VIP Hilton Honors member. It appears that this Hampton no longer reads the room preferences for their guest. I was surprised that after arguing with Sascha when I checked in that I was offered a room on the ground level as my profile states.

My stay went downhill quickly. I was frustrated that the exercise equipment is not maintained, and after several calls to the front desk, the washer in the laundry room was also out of service during my entire three day stay. I guess there are no plumbers or service companies situated in the Peru Ill area. Did I mention that the jacuzzi was also out of service? This hotel is not properly managed nor maintained. (Pictures included) Add insult to injury, I requested a water bottle from the front desk and Samantha stated that there would be a $1.50 charge. Looks like I'll pass on the water, and consider other hotels who appreciate their customer loyalty.

I was looking forward to this Hampton Inn because it's close by to my work location, but I willl have to settle for the La Quinta next door.

Room Tip: Choose the La Quinta or Fairfield Suites next door!
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey A, General Manager at Hampton Inn & Suites Peru, responded to this review, June 6, 2013
Dear Mr. Urias,

I am terribly sorry that your experience at our hotel was disappointing. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

I would very much like the opportunity to personally apologize for the inconveniences that you went through during your stay. On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. We do have replacement parts ordered but they had not arrived during your stay. Should you desire to further discuss your visit, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.

Sincerely,
Carey Ailor
General Manager
Carey.Ailor@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Peru

Address: 4421 North Peoria Street, Peru, IL 61354
Phone Number:
Location: United States > Illinois > Peru
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 hotels in Peru
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Peru 2.5*
Official Description (provided by the hotel):
Our hotel in Peru, IL, the Hampton Inn & Suites Peru, is perfectly located in Illinois Valley, surrounded by state parks such as Starved Rock and Matthiesen State Park. All hotel guests can take advantage of our free, hot breakfast buffet daily and 24-hour Suite Shop. Whether you're with us on business or for leisure, you'll enjoy our complimentary WiFi access throughout the hotel. Relax and unwind at our swimming pool, and stay fit in our fitness center. Bring all the comforts of home, we look forward to having you. ... more   less 
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