Me, my wife and 20 week old daughter stayed here for a friends wedding and we were both massively disappointed with the place.
Firstly, pre-authorisation of a card.... Hotel room £80, pre-authorisation £100... still trying to figure that one out... anywhere I've stopped before either pre-authorise your card to the room value or charge your card on check out...
Secondly, we were given room 9 which was at the furthest point away from the reception and VERY awkward to get to with a baby buggy (tight doors, turns, steps, etc..)
Upon entering the room we were greeted with the smell of paint fumes, which made me a bit uneasy about staying in the room with our 20 week old daughter, I opened the window to let in the fresh air which helped and then I noticed the very dirty windows, which then lead to me running my hand on the widow sill, again dirty, then the desk in the room and TV, yes you guessed it.... both dirty.
I basically went round the room with baby wipes cleaning the desk top, bed side tables, widow sill, etc.. pulled out the chair for the desk and it had paint marks on it, not one or two but 10+, same with the other chair... we were at this point in a rush to make the wedding so we got changed quickly and headed out, I wasn't in a great mood at this point.
During the reception held in one of the function rooms we we served our meal and I had to clean some 'debris' off my apparently clean cutlery, didn't fill me full of joy considering the room!! Then we had to change the little ones nappy and were informed there isn't any baby change..... (seriously!!)
We had a great time after the meal, bar staff were very good, polite and chatty and rushed off their feet due to only 2/3 of them being available for the evening.
Had a restless night due to the little one not really sleeping well and I had one eye open due to the paint smell, etc.. (maybe over protective but hey ho) we went down for breakfast which I was looking forward to and was massively let down..
...it was pot luck on getting a clean plate, I searched through 6 (yes, I counted!) and found one that wasn't 'that bad' (cutlery was clean!!) and proceeded down the self serve buffet, but the usual breakfast items on my plate, bacon, sausage, got to the scrambled egg which was a grey/green colour inside and was promptly removed by the waitress after it was pointed out to her, the beans didn't look great and the mushrooms looked ok... Back to the table bacon, nice but the sausage one cut didn't look cooked all the way through so I told my wife to check hers, similar story there so I had 3 rashers of bacon and 4 cups of weak coffee... the apple juice was really nice though!
It's probably the first and last time I will ever stay at the Bank House and it's the first time I've ever wanted to get out of a hotel as soon as physically possible, I've stayed at better budget hotels which is a shame as the place itself has so much potential.
I never usually moan about anything, too laid back for that (to the annoyance of my wife sometimes!!) but on this occasion I fell that strongly about it I had to 'vent' a little and be honest about our experience.
All in all, very, very poor hotel with some great staff....
- Official Description (provided by the hotel):
- The Bank House Hotel, Spa & Golf Club (Spa refurbishment due for completion Spring 2015) overlooks the Malvern Hills and is 3 miles from Worcester. The spacious rooms have individually decorated interiors and feature LCD TVs, coffee/tea making facilities and hair dryers. Most also have work desks and wireless internet is complimentary. The Bank House Hotel, Spa & Golf Club also boasts its own Florida style 18-hole golf course. Hotel Rooms: 66. ... more less
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- Also Known As:
- Best Western Bank Hotel
- Best Western Worcester
- Worcester Best Western