I stayed on a Friday and Saturday night. I value peace and quiet and it was quiet on Friday. Saturday was another story. We had come back to the room around 3:30 PM for a nap and we knew we were in trouble when we ran into a rowdy bridal party in the lobby carrying up cases of beer. The room next to us was some sort of pre-party room and they were very noisy and we could hear everything going on. We were not well-rested for our own event that night. We left and returned at midnight and thankfully everything was quiet- until 1:30 when the wedding guests returned. I chose Marriott over other chains in the area because I thought I would get what I paid for but apparently that does not include sound proofing.
When I checked out Sunday morning, there was a note at the desk saying the clerk was away "assisting another customer". Right outside the front doors, we could see the clerk smoking a cigarette! If they are going to be "away" from the desk, they should at least be in a place where I can't see them and smoking is not assisting someone!
Other issues encountered:
Room had no extra blankets on the bed or in the closet. We had to ask for one at the front desk.
Room was nice and appeared to recently been redone or cleaned because there was a strong smell of either carpet or carpet glue. The stairwell had the same smell.
One of the side doors was unable to be accessed due to construction.
Multiple parking spaces were blocked to cars due to storage pods being on them.
Would like to see a fan in the bathroom
Would like to have ability to recycle in room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear A C,
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Thank you for taking time to review the Courtyard Peoria. I am very sorry to hear that you had a negative experience. I will make sure to remind my front desk staff about our break policies. I am also sorry that noisy guests kept you from enjoying your stay. In the future we would be more than happy to take care of a noise issue if you let us know about it. I hope with our efforts to improve that you might stay with us again should you find yourself in the Peoria area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.