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“I could stay in Chicago at voice locations for a lot less than this one!” 1 of 5 stars
Review of Four Points by Sheraton Peoria Downtown

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Four Points by Sheraton Peoria Downtown
3.0 of 5 Hotel   |   500 Hamilton Boulevard, Peoria, IL 61602   |  
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Ranked #18 of 22 hotels in Peoria
Peoria
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“I could stay in Chicago at voice locations for a lot less than this one!”
1 of 5 stars Reviewed July 1, 2013 via mobile

From my conversation with reservations to the so called buffet breakfast, this was the WORST hotel I have ever stayed in. It's very dated, which I hate. Our room opened to the pool and smelled of chlorine. Everything was old, fixtures, carpet, air conditioning unit, old, old. Not attractive at all. The buffet was ok but there were not enough workers to keep plates stocked, etc. it was only 12.96 but there was not much variety. I could go on and on. Do NOT stay at this hotel. You won't be happy with it.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, July 9, 2013
Dear cakenana,
We are so sorry that you did not enjoy your stay at our hotel. We will be sure to share your feedback with our catering department to ensure that we are adequately staffing the buffet. We will begin our renovations late this summer, we hope you'll give us another chance and come back to see our new look. Please contact our Guest Service Manager, Victoria Mccristal at Victoria.mccristal@fourpointspeoria.com if you'd like to discuss your experience further. We sincerely hope the rest of your stay in Peoria was a good one.
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140 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
toronto
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed June 24, 2013

I have traveled 2-3 times a month for +10 years and write a review on only a fraction of the places I have been.

This hotel is the worst I've been in. Period.

Please check my other reviews. You should find only one other negative one and that place was great compared to this one. The rest are positive. This should tell you how unacceptable this one is.

Let me start by saying that with the exception of the final experience I will mention below regarding trying to leave, the staff were extraordinarily pleasant -- just not in a position to make up for the hotel.

Details?

It is actually the second time I stayed there

The first time?
> I was put in a room which was intensely dark. As I planned to work for the afternoon on a sunny day I asked if there was any chance they could move me and they did move me to a sunny room. YEAH!!!!
> The internet was intolerably slow and I spent about an hour online with with their internet provider trying to fix it. One of the "cool" parts of that experience was discovering the room number on my phone which the provider kept asking for - was not the same as that on my room. It added to the duration and confusion of trying to repair the connection.
> I ordered room service. I had to phone back after probably 45 minutes (of the 20 predicted) to see if it was ok for me to leave the room or if it was coming soon. It had "just left"!. The salad was so decayed the greens were past slippery to slimy . Inedible. My other item had been topped with cheese which was melted - at some point in the past. By time it reached me the dish was stone cold and I had to pry the glutinous cold mass of cheese off the top to try to get to the food underneath.

The following morning upon comparing notes with a colleague we discovered we'd had identical experiences regarding the lack of freshness of the salad. They should have thrown the bag out the week before.

This time, upon arrival as the cab pulled up from the airport, I realized I'd been here before but remembered little of the above. Upon check in I did ask if they had a nice room like the one I had last time. They said they were giving me one with a "pretty nice view". I wish I had taken a picture. It faced a multilevel parking lot which was taller than my level by a number of floors. They would have been better to simply say they were giving me what was left available vs conveying they thought that had a view.

Since I was only there for the evening and had to make calls I decided to live with it. That's when I discovered (1) no working phone in the room (2) internet so very slow I could not connect.

After a few calls using my cell I tried recabling the phone from the wall out and tested both lines. No dial tone. I went to the elevator to call about the phone and internet from the guest phone. They offered to give me the phone number for their internet provider again (no thanks!!) ... and to send up engineering. I returned to my room and after trying both lines on the phone again, pulled it apart again and tried again . I got a dial tone on line 2 as the engineer arrived. The problem summary was "oh yah -- with those old phones you can only use line 2". I did realize at that time that once again the room number on the phone was not the room number I was staying in (not even the same floor).

Time had passed and it was time for dinner. I placed an order avoiding all leaf products and sat down to work for the 20-25 minutes predicted. Sure enough 45 minutes late I phoned down and they were -- um -- "just leaving". I waited another 15 and phoned. Someone different answered the phone because my food was on it's way.

Once again when it arrived it was clear that the food had been prepared for some time. The sandwich had once warm, now congealed melted cheese. The fries were cool, limp and clammy. There were no condiments of any kind. (Ketchup? Mayo?) My beer did arrive cold. However there was also no glass of any kind.

Ah well I thought .. at least they are consistent

Throughout the evening there was an unpleasant odor in the room that I concluded came from the bathroom. I could not locate the source of it so closed the door and hoped for the best.

I must say the breakfast offered was nice. I opted for an omelette as I was craving freshly prepared, still warm food. I chatted some time with the pleasant young man preparing them as I was third in line. He did struggle somewhat with technique -- leaving the insides quite runny .... then attempting to fold the omelete by flipping it with the pan like a pancake. Since the contents were not yet cooked firmly it did have some messy outcomes at times. This all made a bit more sense when I learned he had not been previously trained to make them -- he had apparently just been told to stand at this station today. I give him great marks for his accomplishments which were more than edible ... if not always pretty!

Back in the room (I start early) I had a number of calls and took a break to phone the front desk at 8:30 to ask for a taxi at 9:00 to get to my 9:30 client meeting. They asked for an address which I gave. They asked if it was in Peoria and I said yes 15 minutes away.

At 9:00 pm I arrive in the lobby and ask about a cab. Oh yes "the address". Is that in Peoria? Yes I'm pretty sure it still is. Where is the cab. Oh ... let me phone. It will be here in 5 minutes.

Fifteen minutes later I asked again about a cab. I was informed that they work for the hotel company not the cab company and are not responsible. I asked to call another company and they were hesitant to do so. I finally asked for the phone book so I could begin calling taxis. The two front desk staff took up a chant that "we work for the hotel not the cab company" (I actually am pretty familiar with the roles -- as well as the normal service attitude about helping clients travel -- but we'll set that aside).

About that time another guest who was also lingering in the lobby noted a cab driving down the street and ran out to hail it for me. It turned out he was waiting for the mythical shuttle to the airport for as long as I'd waited for a cab so had nothing better to do.

"You can check out any time you like ... but you can never leave! Thanking the fellow guest profusely I jumped in the cab and made a brief comment to the cab driver about how odd they are at that establishment. His quiet response was "yup there are better hotels in town for sure".

Understatement of the year.

Fool me once shame on you. Fool me twice shame on me. I fully trust Peoria has fine places to stay. This is not one of them ... move on.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, July 2, 2013
Dear jfmack,
First off, I would like to apologize for the experience you encountered this weekend. We take great pride in the service we deliver to all of our guests and by all accounts, we fell very short of our expectations as well as yours. I can assure you we’ve addressed the issue with our staff to ensure no guests experience this in the future. I apologize that you were dissatisfied with Bennigan's. We currently don’t manage the restaurant, however they will be closing in less than 30 days with a new restaurant that we will manage coming soon. Again, I am sorry for your experience, but please be assured we’ve addressed it with our staff. If you would like, please feel free to contact me directly at vmccristal@fourpointspeoria.com so we can speak further. Thanks and have a great day.
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 23, 2013

I was with a group of 200+ people and on multiple occasions people were complaining about being ill after the banquet food. In addition to this, the security was overbearing and overall not helpful. In addition to this, a room was broken into and many valuables were stolen. Many of us had room mix-ups and room key issues. The elevators also could not handle a large party. The pool deck was gross, there were broken fixtures in the room, and to top it all off, I found insect bites all over my ankles when I woke up the next day! I was not the only one- multiple people on different floors in different wings ran into the same problem. All in all I was not impressed, and seeing as this was the second time our group had a problem with the convention location, even with the changed management, needless to say we will not be coming back next year.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, June 27, 2013
Dear Theycallmecarl,
We are so sorry that you did not enjoy your stay at our hotel. Your review will be brought up in our next team meeting to ensure that we are delivering a consistent group experience. We would like to make this up to you. Please reach out to me at Victoria.mccristal@fourpointspeoria.com to discuss this further. We sincerely hope the rest of your stay in Peoria was a good one.
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Iowa City, Iowa
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed June 20, 2013

drove 3 hours for a show in peoria at the civic center. we were at the hotel at 3pm. made reservations over 3 months prior and we were shipped 5 miles away to a crappy hotel. Ruined the night. Horrible front desk staff, incompetent.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, July 2, 2013
Dear johnboy4225,
We are so sorry that you had to change hotels and did not enjoy your stay. We clearly did not meet or exceed your expectations. We are undergoing a renovation this summer and hope that you’ll give us another chance and come back to see our new look. Please feel free to contact me at Victoria.mccristal@fourpointspeoria.com.com to discuss this further. We sincerely hope that the rest of your visit to Peoria was a good one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Island, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2013

We were there for only one nite. The room was clean and the beds were great. I was there to see a concert at the Civic Center and it was only a few blocks away so we walked there. The customer service was great and everyone there was very friendly.I expected a little more for the price I paid.A free breakfast would probablyof balanced everything out but it wasnt included in the price. I liked it here and I would stay here again.

Room Tip: The room was at the very end of the hall so we didn't have a lot of noise from people coming and...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, June 26, 2013
Dear Lorrie W,
Thank you so much for taking the time to comment about your recent stay at Four Points Peoria. We are delighted that you enjoyed our accommodations and service. While we don't offer free breakfast, we offer free WiFi throughout the hotel, free bottled water in our guest rooms and a weekly Best Brews & BBQ reception hosted by our GM. We hope to see you when you are next in Peoria. Take care!
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Chicago, Illinois
1 review
4 of 5 stars Reviewed June 15, 2013

I decided to try it again. It is so convenient and was offering breakfast for conference attendees. This stay was soooo much better. I learned the Hotel had new owners. The staff was both courteous and professional.

Room Tip: Try to stay on floor six or above for a microwave and refrigerator in room.
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Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Peoria Downtown, responded to this review, June 20, 2013
Dear PastorLinda,
Thank you so much for taking the time to comment about your recent stay. We are delighted that we were able to meet your expectations this time around. As you mentioned we have recently changed ownership and will be making improvements to the hotel in the months to come. We hope you'll come back to see our new look. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

I recently stayed in this hotel while on a business trip. I found the staff to be very knowledgable and courteous. the hotel was clean and offered good amenities. The ninth floor, however, proved to be a nightmare.

My room was on the ninth floor of the hotel. Although the room was clean and comfortable, there was an offensive odor throughout the floor. Later I discovered that the smell was coming from one of the rooms where, apparently, the guests were cooking! Additionally, it seems that the guest in the room is actually one of the owners of the hotel

I can assure you that this aspect of my stay truly detracted from what was otherwise an enjoyable enperience.

Room Tip: Avoid any room on the ninth floor!
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Peoria Downtown

Address: 500 Hamilton Boulevard, Peoria, IL 61602
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 22 hotels in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Peoria Downtown 3*
Official Description (provided by the hotel):
Four Points by Sheraton Peoria Downtown is near I-74, the civic center, medical areas, and O'Brien Field. Our IL hotel has free shuttle service, 22,000 sq ft of event space, and free wifi. ... more   less 
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Also Known As:
Four Points By Sheraton Peoria Downtown Hotel Peoria
4 Points By Sheraton Peoria Downtown
Peoria Holiday Inn

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